Contact Us

City of Round Rock
221 East Main Street
Round Rock, TX 78664
512-218-5400

Service Directory

Accounting Phone Number
Accounting Main Number 512-218-5443
Accounts Payable A – L 512-218-5431
Accounts Payable M – Z 512-218-5434
Collect NSF Checks for City Departments 512-218-5469
Contract Management 512-218-5433
Franchise Fee Collections 512-218-5433
Grant Reporting 512-218-5436
Payroll Accounting 512-218-2735
Project Contract Payments 512-218-5441
Retain/Release Letters of Credit and Payment Bonds 512-218-5433
Administration Phone Number
Administration Main Number 512-218-5401
Citizens Concerns, Questions, and Issues 512-218-5401
City Council 512-218-5410
City Hall Receptionist 512-218-5400
City Manager 512-218-5410
Mayor 512-218-5410
Special Event Permits 512-218-5401
Building Inspection Phone Number
Building Inspection Main Number 512-218-5550
Building Permits 512-218-5550
Commercial Electrical Inspections or Concerns 512-218-3244
Commercial Plumbing Inspections or Concerns 512-218-5550
Commercial Project Status or Inquiries 512-218-5550
Commercial Structural Inspections or Concerns 512-218-3248
Residential Inspections Questions 512-218-3248
Residential Inspections Scheduling 512-341-3131
City Clerk Phone Number
City Clerk’s Main Number 512-218-5401
Alcoholic Beverage Applications 512-218-6644
Boards and Commissions 512-218-5404
City Charter 512-218-5404
City Elections 512-218-5404
Deeds 512-218-5404
Easements 512-218-5404
Legal Notices 512-218-5404
Open Records Requests 512-218-5404
Ordinances 512-218-5404
Proclamation Requests 512-218-5404
Public Records 512-218-5404
Records Management 512-218-6644
Resolutions 512-218-5404
Communication Phone Number
Communications Main Number 512-218-5401
Channel 10 / City’s Governmental Access Channel 512-218-5409
News Flash Newsletter (inserted in Utility bills) 512-218-5409
Convention and Visitors Bureau Phone Number
Convention and Visitors Bureau Main Number 512-218-7023
Emergency Phone Number
Emergency 911
Street & Storm Water Drainage — Emergency 512-688-0398
Water Line Break – Emergency 512-218-5555
Environmental Services Phone Number
Environmental Services Main Number 512-218-5559
Household Hazardous Waste Collection 512-218-5559
Industrial Waste Ordinance 512-218-5561
Garbage Collection and Curbside Recycling (provided by Round Rock Refuse) 512-255-4980
Recycling Center and Brush Recycling 512-218-5559
Restaurant/Industrial Wastewater Sampling 512-218-5561
Wastewater Discharge Permits 512-218-5561
Wastewater Surcharge Billing 512-218-5561
Water / Wastewater Tests 512-218-5561
Water Lab Account Fees 512-218-5559
Fire Department Phone Number
Blood Pressure Checks 512-218-5591
Blue Santa Assistance 512-218-5500
Child, Home, and Fire Safety 512-218-6632
Emergency Management 512-218-6632
Fire Cause Investigation 512-218-6632
Fire Code Compliance 512-218-6632
Fire Department Main Number 512-218-5590
Honor Guard 512-218-5597
Information Assistance 512-218-5591
Juvenile Fire Setter’s Program 512-218-6632
Statistical Information 512-218-6632
Technical Rescue 512-218-6629
Tours / Demonstrations 512-218-5591
Training / Recruiting 512-218-6634
Human Resources Phone Number
Human Resources Main Number 512-218-5490
Health, Safety, and Environmental Program 512-218-6643
Job Posting and Recruiting 512-218-5490
Risk Management – Property and Liability 512-218-6643
Information Technology Phone Number
Information Technology Main Number 512-218-3211
Information Technology Management 512-218-5450
Infrastructure Development and Construction Management Phone Number
Benchmark / Monument Information 512-218-6604
Building Inspection Main Number 512-218-5550
Construction Runoff Complaints 512-671-2867
Development Services 512-218-7043
Floodplain Information 512-218-6604
Public Infrastructure Inspections 512-218-6604
Record Drawings and Standard Details 512-218-6604
Storm Drain Illicit Dumping 512-218-7046
Stormwater / Drainage Information 512-218-7046
Streetcut / Access Driveway Permits 512-218-6605
Streetlight Repair 512-218-5566
Water / Wastewater Availability Letter 512-341-3145
Library Phone Number
Library Main Number 512-218-7000
Children’s Services 512-218-7011
Circulation 512-218-7001
Donations & Memorials 512-218-3283
Inter-Library Loan 512-341-3160
Online Catalog 512-218-7000
Policies & Procedures 512-218-7010
Reference Assistance 512-218-7000
Room Reservations 512-218-7005
Teen Services 512-218-7012
Volunteer Programs 512-218-3279
Municipal Court Phone Number
Municipal Court Main Number 512-218-5480
Jury Panels and Duty 512-218-5480
Notary Service 512-218-5480
Parks and Recreation Phone Number
Adult and Youth Athletic Program Registrations 512-218-5540
Afterschool / Day Camp Programs 512-341-3220
Aquatic Program General Questions 512-218-3320
Baca Center 512-218-5499
Brush Pick Up Requests 512-218-5540
Brush Recycle Center 512-310-7031
Clay Madsen Recreation Center 512-218-3214
CMRC Memberships, Rentals, Program Registration 512-218-3214
CMRC Office / Clerical, Deposit Reports 512-218-3214
CMRC Special Events 512-218-3216
CMRC Swimming Pool 512-341-3343
CMRC Weightroom / Racquetball Courts 512-218-3217
PARD Administration Office 512-218-5540
Parks and Recreation Main Number 512-218-5540
Parks Landscaping 512-341-3348
Parks Mowing 512-341-3348
Recreation Classes and Workshops 512-218-3216
Right of Way Mowing 512-341-3348
Smart Program 512-341-3343
Planning and Development Services Phone Number
Main Number 512-218-5428
Banner Permits 512-218-5421
Code Enforcement 512-341-3328
Development Services Office 512-218-7043
Historic Preservation 512-218-5422
Long-Range Planning 512-218-5425
Open House Sign Permits/Sidewalk Furniture License 512-218-5428
Residential Parking Permits 512-218-5415
Sign Permits 512-341-3166
Site Development Permits/License Agreements 512-218-7043
Subdivision Platting and Recordation 512-218-5429
Temporary Use Permit 512-218-5421
Zoning & PUDs 512-341-3174
Zoning Verification Letter 512-218-5421
Police Phone Number
Abandoned Vehicles 512-218-5515
Animal Control 512-218-5500
Blue Santa Assistance 512-218-5500
Citizen Police Academy Alumni Association 512-218-5520
Crime Stats 512-218-5524
Hire Off-Duty Officers 512-218-5527
Home Safety Inspections 512-218-5500
Junked Vehicles 512-218-5534
Lock Box 512-671-2858
National Night Out 512-218-5500
Neighborhood Watch 512-218-5500
Parade Permit 512-218-5527
Police Department Main Number (Non- Emergency) 512-218-5515
Recruiting 512-218-6670
Safe Return (Alzheimer’s) 512-218-5500
Seniors and Law Enforcement 512-218-5520
Telephone Assistance Program 512-218-5520
Public Works Phone Number
General Services 512-671-2890
Public Works Main Number 512-218-5555
Wastewater Backup 512-218-5555
Water Leaks / Water Main Breaks 512-218-5555
Purchasing Phone Number
Auction 512-218-5457
Purchasing Main Number 512-218-7069
Transportation Phone Number
Air Quality 512-218-6617
Arterial Construction 512-218-7044
Map Requests 512-218-6604
Potholes and Paving 512-341-3137
Road Striping & Issues 512-218-5566
Roadway Construction Timelines 512-218-7044
Street and Drainage Issues 512-341-3137
Street Sign Requests & Issues 512-218-5566
Streetlight Repair 512-218-5566
Traffic Calming Program 512-218-6601
Traffic Signal Requests & Issues 512-218-5566
Traffic Study Request 512-218-6601
Transportation General Inquiries 512-218-7044
Vehicle Counts 512-218-6601
Utility Billing Phone Number
Utility Billing Main Number 512-218-5460
Utility Connect/Disconnect 512-218-5460
Water and Wastewater Phone Number
Construction Runoff Complaints 512-671-2867
Consumer Confidence Reporting 512-341-3333
Fire Hydrant Painting 512-341-3185
Fire Hydrant Repair and Maintenance 512-341-3185
Groundwater 512-341-3333
Manhole Repair 512-218-5555
Meter Box Repairs 512-218-5579
Restaurant/Industrial Wastewater Sampling 512-218-5561
Sod and Loam 512-341-3183
Storm Drain Illicit Dumping 512-218-7046
Utility Capital Improvement Projects Information 512-218-5554
Wastewater Backup 512-218-5555
Wastewater Line Maintenance and Repair 512-218-5555
Wastewater Line Repair Scheduling 512-218-5555
Water and Wastewater Maintenance Questions 512-218-5577
Water and Wastewater Utilities Main Number 512-218-5555
Water Conservation 512-671-2872
Water Leak Repair Scheduling 512-218-5555
Water Leaks / Water Main Breaks 512-218-5555
Water Line Break – Emergency 512-218-5555
Water Quality Questions 512-218-5582
Water Treatment Plant Phone Number
Water Treatment Plant Main Number 512-218-5582