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 FAQ
Please choose a category and/or a department for related Frequently Asked Questions.

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Q: Who are the state representatives for Round Rock?
Q: Who are the U.S. Senators and Representatives for Texas?
Q: Who can participate in the Summer Reading Program?
Q: Who do I call about dead animals on the side of the road?
Q: Who do I call about road repair, maintenance, litter or dead animals?
Q: Who do I call about the Old Settlers Music Festival?
Q: Who do I call if I have problems with bees?
Q: Who do I call to find out if a police Accident Report is available?
Q: Who do I call to find out information regarding an Impounded Vehicle?
Q: Who do I call to find out information regarding Traffic Tickets?
Q: Who do I call to get permission to cut down a tree?
Q: Who do I contact about an injured deer or other wildlife?
Q: Who do I contact if I have questions about the sex offenders registration?
Q: Who do I contact to hire an off-duty officer?
Q: Who is my Councilmember?
Q: Who regulates public health issues in Round Rock?
Q: Why do fire trucks with full lights and sirens go through a red light at intersections and then, they turn off their lights and slow down?
Q: Why do so many fire apparatus respond to simple incidents?
Q: Why does the Fire Department break windows or cut holes in the roof during a fire? It seems they are causing more damage.
Q: Why does the Fire Department tear open walls, when it seems there is no fire in the room?
Q: Why is a fire engine sent when I call an ambulance?
Q: Why should my pet be spayed/neutered?
Q: Will customers be able to put bulk waste out with the regular trash pick-up?
Q: Will customers be getting a rebate?
Q: Will the City provide clean up after a special event, block party or parade and will that be an extra cost?
 
Who are the state representatives for Round Rock?
Use the Texas State find your state representative site to find the state representative for your area.
Who are the U.S. Senators and Representatives for Texas?

Visit the web sites for the U.S. Senate and House of Representatives for federal representative informaiton.


 

Who can participate in the Summer Reading Program?

Any child or teen can join the program by completing our online registration and logging any reading they complete beginning June 1.

Who do I call about dead animals on the side of the road?
Contact Animal Control for dead animals on city streets by calling 218-5500.

For dead animals on Williamson County roads and bridges, call 943-3330. For the highways and frontage roads, call 974-0883 for dead deer. For other animals, call 930-6016.
Who do I call about road repair, maintenance, litter or dead animals?

For city roads, use the Online Request Services to request road repairs or maintenance. 

For city roadways call Animal Control at 218-5500.

For Williamson County roads call 943-3330.

For dead deer on IH 35 and the frontage road call 331-5361.
For other dead animals on IH 35 and the frontage road call 930-6016.

Who do I call about the Old Settlers Music Festival?
Call the Old Settlers Assocation at 218-7133 for information about the Old Settlers Music Festival.
Who do I call if I have problems with bees?
The City of Round Rock does not provide bee removal services. To have bees removed, look in the Yellow Pages under Beekeepers. Local beekeepers include Kinser Bee Keepers (512-477-9025), Ethridge (512-863-5104), Bohanan (512-863-5752), Lance Wilson (512-372-8700), and Adkins Bee Removal (512-218-0647).

If bees are an imminent danger to a person or area, contact Animal Control.
Who do I call to find out if a police Accident Report is available?
Please call Police Records Unit at (512) 218-5500.
Who do I call to find out information regarding an Impounded Vehicle?
Please call the Patrol Division at (512) 218-5534 for information about an impounded vehicle.
Who do I call to find out information regarding Traffic Tickets?
Please call Municipal Court at (512) 218-5480 for information on traffic tickets.
Who do I call to get permission to cut down a tree?
Emsud Horozovic in the Forestry Division of the Parks and Recreation Department at 341-3350 with questions about removing trees.
Who do I contact about an injured deer or other wildlife?
Call the Austin Wildlife Rescue at 512-472-WILD.
Who do I contact if I have questions about the sex offenders registration?
Any questions regarding sex offender registration should contact the Criminal Investigations Division at (512) 218-6668 or e-mail.
Who do I contact to hire an off-duty officer?
Please contact Caitlyn Combs at (512) 218-5512 at the Police Department.
Who is my Councilmember?
The Mayor and Council are elected At Large. The City of Round Rock does not have Single Member Districts
Who regulates public health issues in Round Rock?
The Williamson County & Cities Health District (WCCHD), 100 West 3rd Street, Georgetown, Texas 78626. (512) 930-4387. Helpline: 1-800-890-6296. WCCHD operates a clinic in Round Rock at 211 Commerce Cove. Phone is 512-248-3257.
Why do fire trucks with full lights and sirens go through a red light at intersections and then, they turn off their lights and slow down?
Sometimes several units are dispatched to the same incident. The first unit may have arrived on the scene, surveyed the situation and informed the dispatcher that the situation was under control. All other responding units are then cancelled and put back into service, ready to take another call.

Most likely, when you see an emergency vehicle go "Code 3" (lights and siren) through an intersection and then slow down and turn the emergency lights off, the call they were responding to has been cancelled.
Why do so many fire apparatus respond to simple incidents?
Fire Department units are dispatched according to information received by the 9-1-1 operator. The fire department's philosophy is to get our firefighters there as soon as possible and be prepared to encounter the worst that could happen. There may be three fire department vehicles on the scene for what appears to be a "simple" incident. However, in emergency services we have learned that if we assume something is "simple," we can be horribly mistaken. The winner in these situations will always be the citizen who needs help.
Why does the Fire Department break windows or cut holes in the roof during a fire? It seems they are causing more damage.
As a fire burns, it moves upward then outward. Breaking the windows and/or cutting holes in the roof acts like a chimney and allows fresh air to fill the building. This action alone can save a tremendous amount of property. It cuts down on the smoke damage and makes conditions more favorable for Firefighters to enter the building.
Why does the Fire Department tear open walls, when it seems there is no fire in the room?
Fire can travel inside walls undetected for quite a long time. Firefighters tear open walls that they suspect conceal fires. Fires left undetected can re-ignite several hours later and cause extensive damage.
Why is a fire engine sent when I call an ambulance?
A fire engine is automatically sent as a first responder when an ambulance is assigned to an unconscious or unresponsive person, or a major accident. Additionally, if the closest ambulance assigned to the area is unavailable then the closest engine responds. The engine personnel are trained Emergency Medical Technicians, and carry basic life support equipment as well as AEDs for cardiac defibrillation. The first responder provides basic life support until the ambulance arrives.
Why should my pet be spayed/neutered?
The most important reason to spay or neuter your pet is to prevent pet over population. It helps dogs and cats live longer, healthier lives.
Will customers be able to put bulk waste out with the regular trash pick-up?

Yes.  On customers' scheduled pick up day, Round Rock Refuse will collect 1 bulk waste item.  Customers can also request additional bulk waste be collected on another day, which will need to be scheduled through Round Rock Refuse.  There will be an additional fee for items picked up on a day other than their scheduled pick up day.

 

Will customers be getting a rebate?

The contract for garbage and recycling disposal has been negotiated so that it protects City customers in times of recyclable commodity market downturns.  However, when the market is favorable, the City can receive revenue from the sale of recyclable materials.  Any revenue generated from the sale of recyclables could be used to help offset future rate increases or shared with customers through an account credit or rebate payment.

 

Will the City provide clean up after a special event, block party or parade and will that be an extra cost?
No. Cleaning up after the event is the permit applicant’s responsibility.
 


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City of Round Rock | 221 East Main Street, Round Rock, Texas 78664 | Phone: (512) 218-5400
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