homepage
Skip to page body Home About Round Rock What's New City Services Library Parks & Recreation Departments
spacer
Round Rock, Texas - Purpose. Passion. Prosperity.
spacer
  Click here to start search.
spacer
Document Downloads
FAQ
Development/Permit Tracker
Geographic Information Systems (GIS)
Online Payment
Permits for Special Events, Parades, Block Parties
Register for Recreation Programs
Service Directory
Service Request Status
spacer
 FAQ
Please choose a category and/or a department for related Frequently Asked Questions.

Remember, your drop-down menu selections are retained even after the page refreshes until you make another selection.

  
Q: Where is a post office in Round Rock?
Q: Where is the Building Inspection Division located?
Q: Where is the City of Round Rock Purchasing Department located?
Q: Where is the City of Round Rock's Human Resources Department located?
Q: Where is the Recycling Center?
Q: Where is the Round Rock Public Library?
Q: Who approves historic "overlay" zoning?
Q: Who are the state representatives for Round Rock?
Q: Who are the U.S. Senators and Representatives for Texas?
Q: Who can participate in the Summer Reading Program?
Q: Who do I call about dead animals on the side of the road?
Q: Who do I call about road repair, maintenance, litter or dead animals?
Q: Who do I call about the Old Settlers Music Festival?
Q: Who do I call if I have problems with bees?
Q: Who do I call to find out if a police Accident Report is available?
Q: Who do I call to find out information regarding an Impounded Vehicle?
Q: Who do I call to find out information regarding Traffic Tickets?
Q: Who do I call to get permission to cut down a tree?
Q: Who do I contact about an injured deer or other wildlife?
Q: Who do I contact if I have questions about the sex offenders registration?
Q: Who do I contact to hire an off-duty officer?
Q: Who is my Councilmember?
Q: Who regulates public health issues in Round Rock?
Q: Why do fire trucks with full lights and sirens go through a red light at intersections and then, they turn off their lights and slow down?
Q: Why do so many fire apparatus respond to simple incidents?
 
Where is a post office in Round Rock?
For west Round Rock, a post office is located at 797 Sam Bass Rd. Phone number is 238-9461.

For east Round Rock, a post office is located at 2250 Double Creek Dr. Phone number is 244-6432.
Where is the Building Inspection Division located?
Building Inspection is located at 301 W. Bagdad Avenue, Suite 100, in the same building as the PARD, Planning, and Development Services offices and Municipal Court. Building Inspections is on the first floor. Directions: from IH-35, turn east on Round Rock Avenue, then south at Brown, and the building is at the corner of Brown and W. Bagdad.
Where is the City of Round Rock Purchasing Department located?
The Purchasing Department is located on the 2nd Floor at City Hall, 221 East Main, Round Rock, Texas, 78664.
Where is the City of Round Rock's Human Resources Department located?
231 E. Main Street, Suite 100. Our hours of operation are 8 a.m. to 5 p.m. Monday through Friday.
Where is the Recycling Center?
Where is the Round Rock Public Library?
The Round Rock Public Library is located at 216 E. Main Street, Round Rock, TX 78664.
Who approves historic "overlay" zoning?
In order for historic overlay zoning to be established, the Planning and Zoning Commission must approve and recommend the designation. The City Council will then hold a public hearing. A majority vote by both agencies is required to approve the historic designation.
Who are the state representatives for Round Rock?
Use the Texas State find your state representative site to find the state representative for your area.
Who are the U.S. Senators and Representatives for Texas?

Visit the web sites for the U.S. Senate and House of Representatives for federal representative information.


 

Who can participate in the Summer Reading Program?

Any child or teen can join the program by completing our online registration and logging any reading they complete beginning June 1.

Who do I call about dead animals on the side of the road?
Contact Animal Control for dead animals on city streets by calling 218-5500.

For dead animals on Williamson County roads and bridges, call 943-3330. For the highways and frontage roads, call 974-0883 for dead deer. For other animals, call 930-6016.
Who do I call about road repair, maintenance, litter or dead animals?

For city roads, use the Online Request Services to request road repairs or maintenance. 

For city roadways call Animal Control at 512-218-5500.

For Williamson County roads call 512-943-3330.

For dead deer on IH 35 and the frontage road call 512-331-5361.

For other dead animals on IH 35 and the frontage road call 512-930-6016.

Who do I call about the Old Settlers Music Festival?
Call the Old Settlers Assocation at 218-7133 for information about the Old Settlers Music Festival.
Who do I call if I have problems with bees?
The City of Round Rock does not provide bee removal services. To have bees removed, look in the Yellow Pages under Beekeepers. Local beekeepers include Kinser Bee Keepers (512-477-9025), Ethridge (512-863-5104), Bohanan (512-863-5752), Lance Wilson (512-372-8700), and Adkins Bee Removal (512-218-0647).

If bees are an imminent danger to a person or area, contact Animal Control.
Who do I call to find out if a police Accident Report is available?
Please call Police Records Unit at (512) 218-5500.
Who do I call to find out information regarding an Impounded Vehicle?
Please call the Patrol Division at (512) 218-5534 for information about an impounded vehicle.
Who do I call to find out information regarding Traffic Tickets?
Please call Municipal Court at (512) 218-5480 for information on traffic tickets.
Who do I call to get permission to cut down a tree?
Emsud Horozovic in the Forestry Division of the Parks and Recreation Department at 341-3350 with questions about removing trees.
Who do I contact about an injured deer or other wildlife?
Call the Austin Wildlife Rescue at 512-472-WILD.
Who do I contact if I have questions about the sex offenders registration?
Any questions regarding sex offender registration should contact the Criminal Investigations Division at (512) 218-6668 or e-mail.
Who do I contact to hire an off-duty officer?
Please contact Caitlyn Combs at (512) 218-5512 at the Police Department.
Who is my Councilmember?
The Mayor and Council are elected At Large. The City of Round Rock does not have Single Member Districts
Who regulates public health issues in Round Rock?
The Williamson County & Cities Health District (WCCHD), 100 West 3rd Street, Georgetown, Texas 78626. (512) 930-4387. Helpline: 1-800-890-6296. WCCHD operates a clinic in Round Rock at 211 Commerce Cove. Phone is 512-248-3257.
Why do fire trucks with full lights and sirens go through a red light at intersections and then, they turn off their lights and slow down?
Sometimes several units are dispatched to the same incident. The first unit may have arrived on the scene, surveyed the situation and informed the dispatcher that the situation was under control. All other responding units are then cancelled and put back into service, ready to take another call.

Most likely, when you see an emergency vehicle go "Code 3" (lights and siren) through an intersection and then slow down and turn the emergency lights off, the call they were responding to has been cancelled.
Why do so many fire apparatus respond to simple incidents?
Fire Department units are dispatched according to information received by the 9-1-1 operator. The fire department's philosophy is to get our firefighters there as soon as possible and be prepared to encounter the worst that could happen. There may be three fire department vehicles on the scene for what appears to be a "simple" incident. However, in emergency services we have learned that if we assume something is "simple," we can be horribly mistaken. The winner in these situations will always be the citizen who needs help.
 


Some files require a special viewer - Use the list below to locate the proper program based on file-type:
PDF Adobe Reader ZIP WinZip DOC Word XLS Excel PPT PowerPoint WMV Windows Media

spacer
spacer
City of Round Rock | 221 East Main Street, Round Rock, Texas 78664 | Phone: (512) 218-5400
©2014 City of Round Rock. All Rights Reserved. | Customer Survey | Site Map | About this website