Please choose a category and/or a department for related Frequently Asked Questions.
Remember, your drop-down menu selections are retained even after the page refreshes until you make another selection.
Why does the Fire Department break windows or cut holes in the roof during a fire? It seems they are causing more damage.
As a fire burns, it moves upward then outward. Breaking the windows and/or cutting holes in the roof acts like a chimney and allows fresh air to fill the building. This action alone can save a tremendous amount of property. It cuts down on the smoke damage and makes conditions more favorable for Firefighters to enter the building.
Why does the Fire Department tear open walls, when it seems there is no fire in the room?
Fire can travel inside walls undetected for quite a long time. Firefighters tear open walls that they suspect conceal fires. Fires left undetected can re-ignite several hours later and cause extensive damage.
Why is a fire engine sent when I call an ambulance?
A fire engine is automatically sent as a first responder when an ambulance is assigned to an unconscious or unresponsive person, or a major accident. Additionally, if the closest ambulance assigned to the area is unavailable then the closest engine responds. The engine personnel are trained Emergency Medical Technicians, and carry basic life support equipment as well as AEDs for cardiac defibrillation. The first responder provides basic life support until the ambulance arrives.
Why should my pet be spayed/neutered?
The most important reason to spay or neuter your pet is to prevent pet over population. It helps dogs and cats live longer, healthier lives.
Will customers be able to put bulk waste out with the regular trash pick-up?
Yes. On customers' scheduled pick up day, Round Rock Refuse will collect 1 bulk waste item. Customers can also request additional bulk waste be collected on another day, which will need to be scheduled through Round Rock Refuse. There will be an additional fee for items picked up on a day other than their scheduled pick up day.
Will customers be getting a rebate?
The contract for garbage and recycling disposal has been negotiated so that it protects City customers in times of recyclable commodity market downturns. However, when the market is favorable, the City can receive revenue from the sale of recyclable materials. Any revenue generated from the sale of recyclables could be used to help offset future rate increases or shared with customers through an account credit or rebate payment.
Will the City provide clean up after a special event, block party or parade and will that be an extra cost?
No. Cleaning up after the event is the permit applicant’s responsibility.