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 FAQ
Please choose a category and/or a department for related Frequently Asked Questions.

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Q: What are the latitude and longitude and elevation of Round Rock?
Q: What are the Library hours? Is the Library open on Sundays? What about holidays?
Q: What are the property taxes in Round Rock?
Q: What can I do if my application for a special event/block party street closure permit is denied?
Q: What can I do if someone is using my personal information?
Q: What county is Round Rock located in?
Q: What day will my garbage be picked up for disposal and my recycling container emptied?
Q: What do I do if a bat comes in contact with a person or an animal?
Q: What do I do if a bat is trapped in a business or residence?
Q: What do I do if a colony of bats has roosted in a building?
Q: What do I do if I have lost my pet?
Q: What do I do if I need an interpreter when I appear before the Judge in Municipal Court?
Q: What do I do if I see a bat on the ground?
Q: What do I do if my building permit expires?
Q: What do I do with a dead bat?
Q: What do I need to bring to get a building permit?
Q: What forms of payment does Municipal Court accept for fines?
Q: What if I lose or damage something I have borrowed from the library?
Q: What is Arbor Day?
Q: What is red light running?
Q: What is required to dedicate an easement to the City of Round Rock?
Q: What is Round Rock's water and sewer rate?
Q: What is the best kind of fire extinguisher for my house?
Q: What is the difference between Neighborhood Associations (NAs) and Homeowners’ Associations (HOAs)?
Q: What is the phone number for Animal Control?
 
What are the latitude and longitude and elevation of Round Rock?
Round Rock is located at:

latitude 30° 30’ 76" N.;
longitude 97° 42’ 30" W.;
elevation 709’
What are the Library hours? Is the Library open on Sundays? What about holidays?
The Library is open seven days a week: 9 a.m. to 9 p.m. Monday-Thursday, 9 a.m. to 6 p.m. Friday-Saturday, and 1 to 6 p.m. on Sunday. The Library observes most national holidays. The Library will close during extreme weather conditions.
What are the property taxes in Round Rock?
Check the Finance Department for information on property and sales tax.
What can I do if my application for a special event/block party street closure permit is denied?
If the City Manager does not issue the Permit, the Applicant may appeal the denial to the City Council by filing a notice of appeal with the City Clerk within five (5) days after receiving the notice of denial.The City Council shall then hear the appeal as soon as practicable (usually the next regularly schedule Council meeting) and its decision is final.
What can I do if someone is using my personal information?
Contact the Round Rock Police Department to file a report.
What county is Round Rock located in?
Most of Round Rock is located in Williamson County with only a small section located in Travis County. Williamson County handles marriage, birth, death and divorce records, vehicle registration, and voter registration.
What day will my garbage be picked up for disposal and my recycling container emptied?

You can check your curbside recycling dates by going to ../home/index.asp?page=155 and selecting your neighborhood from the drop down menu.  Every week the garbage container will be emptied on that day and every other week the recycle container will be emptied on that same day.

 

What do I do if a bat comes in contact with a person or an animal?
Call Animal Control immediately at 218-5500 if a bat comes in contact with a person or pet. Try to confine or keep track of the bat until Animal Control arrives to capture it for testing. Confine pets that have been exposed to bats and keep them away from people and other animals until the bat can be tested.
What do I do if a bat is trapped in a business or residence?
If you see a bat inside a building in a location where there are people, or in a room where someone sleeps, please contact Animal Control and they will remove it. Bats have very sharp teeth and their bites don’t always leave a mark, so if anyone who thinks they could have been bitten should be tested for rabies right away.
What do I do if a colony of bats has roosted in a building?
The City's Animal Control Unit does not provide bat removal services when a colony has roosted in a building. Many pest control professionals can help you with this problem, and Bat Conservation International can provide you with information on how to evict bats yourself.
What do I do if I have lost my pet?
If your pet becomes lost, 
  • Look closest to home first
  • Check with local veterinary clinics, notify neighbors, search found ads in local newspapers
  • Contact the Williamson County Regional Animal Shelter
  • Contact other animal shelters in your area.
What do I do if I need an interpreter when I appear before the Judge in Municipal Court?
If you need an interpreter for a formal proceeding, you must notify the court at least one week in advance. The Municipal Court does employ Spanish speaking staff who are certified interpreters during the regular business hours and may be contacted by phone or in the office.
What do I do if I see a bat on the ground?
Never touch a bat that appears sick or injured on the ground. Keep people and pets away from the bat and call Animal Control at (512) 218-5500 to capture it.
What do I do if my building permit expires?
Another application and permitting fee will need to be submitted to the Building Inspection Division. If there have been changes to the original scope of work that the permit was issued for, then a new set of drawings will also need to be submitted.
What do I do with a dead bat?
Never handle a bat—alive or dead—with your bare hands. Contact Animal Control at (512) 218-5500
What do I need to bring to get a building permit?
All permits require a completed Permit Application (download the PDF doc) and the permitting application fee. Please see the Permit Guides for more details on other required documents.
What forms of payment does Municipal Court accept for fines?

You may pay in the Muncipal Court office with cash, money order, Visa or Mastercard (valid identification is required when paying by credit card). The Court does not allow the fine to be paid by check.  

Municipal Court also accepts online payments.

What if I lose or damage something I have borrowed from the library?
There will be a replacement fee plus a fine if it is overdue.
What is Arbor Day?
Arbor Day is America's National Tree Holiday, a day set aside to plant ceremonial trees, educate the public about the importance of trees, and honor the vital role trees play in our everyday lives. For more, see the Forestry Arbor Day page.
What is red light running?

A violation occurs when a motorist enters an intersection after the signal light has turned red. Motorists trapped inadvertently in an intersection when the signal changes to red (e.g., waiting to turn left) are not red light runners.

What is required to dedicate an easement to the City of Round Rock?

The City Attorney's Office writes all easements dedicated to the City of Round Rock.  An easement submittal package must be submitted to Development Services.  See the checklist: Easement Dedication Submittal Form

What is Round Rock's water and sewer rate?
For the City's water and sewer rates, visit the Water, Sewer and Garbage Rates page.
What is the best kind of fire extinguisher for my house?
A multi-purpose fire extinguisher is best for the home. Look for the rating to be at least 2A:10B:c on the label. This extinguisher can be used on any type of fire commonly found in the home. It will often be labeled A-B-C. See Fire Extinguisher web page.
What is the difference between Neighborhood Associations (NAs) and Homeowners’ Associations (HOAs)?
Neighborhood Associations (NAs) are voluntary organizations in which neighbors organize to address issues particular to their area (such as unsafe intersections, problem neighbors, park beautification), and for social functions (picnics, compiling lists of neighborhood babysitters and lawn-mowers). NAs often work with city personnel (planners, police, parks dept. etc.) to address these issues. Membership is voluntary, and fees are minimal or nonexistent. NAs have no ability to legally enforce restrictions or assess membership fees.

Homeowners’ Associations (HOAs) are similar to Neighborhood Associations, but are principally concerned with maintaining community appearance and common facilities (such as landscaping, pools) through the collection of fees and enforcement of deed restrictions. HOAs are usually created by the developer as a means of paying for the maintenance of common facilities and assuring homebuyers of a certain community appearance. When all the homes in the community have been built, the developer’s role in the HOA is usually taken over by a property management organization. Membership and fees are required with the purchase of property in the community.

What is the phone number for Animal Control?
The phone number for Round Rock Animal Control is 218-5500.
 


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City of Round Rock | 221 East Main Street, Round Rock, Texas 78664 | Phone: (512) 218-5400
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