Communications Unit l Records Unit l Evidence Unit
Logistics Unit l Victim Services Unit l Crime Scene Unit
The Support Services Division is under the command of Rebecca Rodriguez. The Division is comprised of civilian personnel who are responsible for all public safety communications for police, fire and animal control. The Support Services Division is also responsible for maintaining a central repository for all records, property and evidence processed by the agency as well as the tracking of all police issued equipment.
Support Services Division Manager
Serving since 2001
Phone: (512) 218-5505
The Support Services Division consists of the following units:
The Communications Unit is the link between the community and the Police Department, Fire Department and Animal Control Services. There are more than twenty-five Telecommunications Operators and Supervisors who work 24 hours a day answering emergency and non-emergency phone calls, monitoring and dispatching emergency personnel on more than a dozen radio channels giving the highest level of service to the citizens of Round Rock.
The Records Unit processes, files and maintains all police reports received by the department. Civilian report writers within the records unit assist citizens by taking reports for cold call property crimes over the phone, as well as fingerprinting, answering questions, releasing reports and referring members of the public to the appropriate city office.
The Evidence Unit is responsible for maintaining the integrity of evidence and chain of custody of all property that comes into their possession in accordance with state laws, city ordinances and departmental policies and procedures.
The Logistics Unit provides detailed coordination, issuance and tracking of all police equipment – fleet, weapons, uniforms, technology and any additional equipment – in support of the operations of the Police Department.
The Victim Services Unit is committed to providing services to the victims and survivors of violent crime or traumatic events. The primary goal is to alleviate victim's psychological and emotional trauma by providing crisis intervention, advocacy, education, information and referral to other service agencies.
The Crime Scene Unit is responsible for the collection, documentation and preservation of all evidence recovered at crime scenes. This unit is also responsible for fingerprint development/examination and operating the department’s evidence-processing lab.
OUR MISSION: The Round Rock Police Department, in alliance with our community, provides public safety and promotes a high quality of life.
OUR VISION: Effectively respond to the adaptive challenges created by a rapidly growing community that is striving to maintain its low crime rate and high quality of life. Deliver policing that responds to the needs of the community and engages them to share in the responsibility of keeping Round Rock a great community.
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