Residents new to the City of Round Rock can use the form below to initiate their water service; the form is for new residential accounts only. New service requires 1-2 days advance notice. Service available Monday through Friday only.
If you currently live in Round Rock and need to transfer existing service from one address to another one in Round Rock, please call the Utility Billing Office.
If you are a commercial or property management company or real estate agent, please call the Utility Billing Office.
If you would like to use the online application for services other than water, please use the external link for 2turniton.com.
I am over 60 years old and will bring proof to the city offices within three business days to qualify for a penalty delay. I understand that until I submit proof to the city and fill out form in office I will not be granted the payment delay.
I request that all personal information be kept confidential.
*I agree that the City requires 1 to 2 business days notice to connect service. A $25 service fee and $100 deposit will be charged on the first month’s bill. I understand that I am responsible for all discharges of water on the discharge (customer) side of the water meter, regardless of whether or not the discharge was due to my actions or inactions. Customers are liable for any damage to water meter installed at the customer property. It is unlawful for anyone to break, damage, tamper with, or obstruct the flow of or prevent the proper running of the water meter in any manner whatsoever. Customers who may commit any of the offenses listed above will be charged a fee for water lost and a fee for any damages to the water meter and may have criminal charges filed against them.