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 Customer Service
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Connect & Disconnect Utility Service | Illegal Dumping | Line Locates 
Report a Wastewater Backup or Overflow | Report a Water Leak | Restaurant Complaints
 Schedule a Tour of the Recycling Center | Service Directory

Illegal Dumping
The City of Round Rock Police Department is responsible for upholding laws established by the City of Round Rock and the State of Texas to maintain the health, safety and sanitation of our community.

Line Locates
Before doing any digging for construction or other reasons, check to make sure there are no buried utilities in the area.  See more...

Wastewater Backups and Overflows
If you experience a wastewater/sewer backup or wastewater problems, please call (512) 218-5555.  If calling after 5:00 p.m. follow the voice message and please leave a brief message with your name and telephone number.  A City crew member will contact you within 30 minutes to provide assistance.

For non-emergency issues, you may submit an online service request.

Water Leaks

  • If you have a water line break or low water pressure, please call (512) 218-5555.  If calling after 5:00 p.m. follow the voice message and please leave a brief message with your name and telephone number.  A City crew will contact you as soon as possible to provide assistance. 
  • If you have a water line leak between your meter and your house, it will be, in most cases, your responsibility.  However, you may request that a City crew come to your residence and evaluate the situation.

Restaurant Complaints
To file a complaint on a food service establishment in Round Rock or Williamson County, please contact the Williamson County & Cities Health District (WCCHD) at (512) 248-7617.  Further information about the complaint process and food service inspections may be obtained by visiting the WCCHD's web site.

Schedule a Tour of the Recycling Center
Learn about what and how materials are recycled by visiting the City of Round Rock drop-off recycling center located at 310 Deepwood Drive.

  • Recycling Center tours are offered for children ages 5 years (kindergarten) and up
  • Group size is limited to 20 participants
  • Tours are offered Monday through Friday between 10:30 a.m. and 5 p.m.
  • Tours must be scheduled in advance

Please call (512) 244-0166 or send an e-mail to Recycling Tour to schedule a tour.

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Service Directory

Environmental ServicesPhone Number 

Main Number

512-218-5559

Hazardous Waste Collection

512-218-5559

Industrial Waste Ordinance

512-218-5559

Recycling and Household Hazardous Waste

512-218-5559

Restaurant/Industrial Wastewater Sampling                 

512-218-5561

Wastewater Discharge Permits

512-218-5561

Wastewater Surcharge Billing

512-218-5561

Utility Billing                                   Phone Number
 Main Number

512-218-5460

 Utility Connect / Disconnect

512-218-5460

Water        Phone Number
 Main Number

512-218-5555

 Capital Improvements Projects

512-218-5556

 Conservation

512-671-2782

 Drainage Utility

512-671-2867

 Emergency (Water)

512-218-5555

 Fire Hydrant Repair

512-341-3185

 Infrastructure Information

512-218-6604

 Meter Box Repairs

512-218-5555

 Sod & Loam

512-218-5555

 Storm Water

512-671-2867

 Water Billing

512-218-5460

 Water Leak

512-218-5555

 Water Line Maintenance & Repair

 512-218-5555 

 Water Re-Use

512-671-2756

 Water Restrictions

512-671-2872

Wastewater                                                  Phone Number
 Main Number

512-218-5555

 Capital Improvement Projects

512-218-5556

 Emergency (Wastewater)

512-218-5555

 Infrastructure Information

512-218-6604

 Maintenance Questions512-218-5577
 Manhole Repair

512-218-5555

 Sewer Backup

 512-218-5555

 Sod and Loam

 512-218-5555

 Wastewater Line Maintenance and Repair

 512-218-5555

Water Treatment Plant                Phone Number
 Main Number

512-341-3333

 Consumer Confidence Reporting

 512-341-3333

 Daily Operations

512-218-5582 

 Groundwater Treatment

512-341-3333

 Water Quality

512-341-3333 

 Water Usage Reports

512-341-3333 

Other Helpful NumbersPhone Number
Animal Control

512-218-5500

Humane Society of Williamson County

512-260-3602

Round Rock Refuse (Residential Trash Service, Curbside Recycling)

512-255-4980

Volunteer Center

512-733-ROCK (7625)

Williamson County Health Department - General Inquiries 512-943-3600
Williamson County Health Department - Restaurant Complaints

 512-248-7617

Williamson County Landfill in Hutto

 512-759-8881

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City of Round Rock | 221 East Main Street, Round Rock, Texas 78664 | Phone: (512) 218-5400
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