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 Customer Service
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Connect & Disconnect Utility Service | Illegal Dumping | Line Locates 
Report a Wastewater Backup or Overflow | Report a Water Leak | Restaurant Complaints
 Schedule a Tour of the Recycling Center | Service Directory

Illegal Dumping
The City of Round Rock Police Department is responsible for upholding laws established by the City of Round Rock and the State of Texas to maintain the health, safety and sanitation of our community.

Line Locates
Before doing any digging for construction or other reasons, check to make sure there are no buried utilities in the area. 

It's Free.  It's Easy.  It's your Responsibility. ... It's the LAW!

  • Call Before You Dig!
    ...1-800-DIG-TESS or 1-800-344-8377
  • Wait the Required Amount of Time!
    ...call at least two (2) working days, but no more than 14 days, prior to excavation
  • Respect the Marks!
  • Dig with CARE!

The Dig-TESS Center is a Damage Prevention Service to help excavators everywhere in Texas notify the owners of buried facilities before digging.  The service is 100% free to excavators by calling 1-800-DIG-TESS.

Texas Excavation Safety System, Inc. ("TESS") is a non-profit corporation formed by member companies to prevent damage to underground facilities.  In operation since 1987, TESS covers the entire State of Texas.  TESS members have facilities in all 254 Texas counties.

For more information, please visit the Dig-TESS web site.

Wastewater Backups and Overflows
If you experience a wastewater/sewer backup or wastewater problems, please call (512) 218-5555.  If calling after 5:00 p.m. follow the voice message and please leave a brief message with your name and telephone number.  A City crew will contact you within 30 minutes to provide assistance.

For non-emergency issues, you may submit an online service request.

 

Water Leaks

  • If you have a water line break or low water pressure, please call (512) 218-5555.  If calling after 5:00 p.m. follow the voice message and please leave a brief message with your name and telephone number.  A City crew will contact you as soon as possible to provide assistance. 
  • If you have a water line leak between your meter and your  house, it will be, in most cases, your responsibility.  However, you may request that a City crew come to your residence and evaluate the situation.
  • If you would like to request a re-connect, please call (512) 218-5461 or submit an online service request.

Restaurant Complaints
To file a complaint on a food service establishment in Round Rock or Williamson County, please contact the Williamson County & Cities Health District (WCCHD) at (512) 248-7617.  Further information about the complaint process and food service inspections may be obtained by visiting the WCCHD's web site.

Schedule a Tour of the Recycling Center
Learn about what and how materials are recycled by visiting the City of Round Rock drop-off recycling center located at 310 Deepwood Drive.

  • Recycling Center tours are offered for children ages 5 years (kindergarten) and up
  • Group size is limited to 20 participants
  • Tours are offered Monday through Friday between 10:30 a.m. and 5 p.m.
  • Tours must be scheduled in advance

Please call (512) 244-0166 or send an e-mail to Recycling Tour to schedule a tour.

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Service Directory

Environmental ServicesPhone Number

Environmental Services Main Number

512-218-5559

Hazardous Waste Collection

512-218-5559

Industrial Waste Ordinance

512-218-5559

Recycling and Household Hazardous Waste

512-218-5559

Restaurant/Industrial Wastewater Sampling

512-218-5561

Wastewater Discharge Permits

512-218-5561

Wastewater Surcharge Billing

512-218-5561

UtilityPhone Number
Restaurant / Industrial Wastewater Sampling                    

 512-218-5561

Utility Connect / Disconnect

 512-218-5460

Utility Main Number

 512-218-5460

Water and WastewaterPhone Number
Consumer Confidence Reporting

512-341-3333

Fire Hydrant Repair and Maintenance

512-341-3185

Groundwater

512-341-3333

Manhole Repair

512-218-5555

Meter Box Repairs

512-218-5555

Sod and Loam

512-218-5555

Utility Capital Improvement Projects Information

512-218-5556

Wastewater Line Maintenance and Repair

512-218-5555

Wastewater Line Repair Scheduling

512-218-5555

Water / Wastewater Infrastructure Information

512-218-6604

Water and Wastewater Maintenance Questions

512-218-5577

Water and Wastewater Utilities Main Number

512-218-5555

Water Conservation

512-671-2872

Water Leak Repair Scheduling

512-218-5555

Water Plant Daily Operations

512-218-5582

Water Quality Questions

512-218-5555

Water Re-Use

512-671-2756

Water Usage Reports

512-341-3333

Water Treatment PlantPhone Number
Groundwater Treatment

512-341-3333

Water Treatment Plant Main Number

512-341-3333

Other Helpful NumbersPhone Number
Animal Control

512-218-5500

Humane Society of Williamson County

512-260-3602

Round Rock Refuse (Residential Trash Service, Curbside Recycling)

512-255-4980

Volunteer Center

512-733-ROCK (7625)

Williamson County Health Department - General Inquiries 512-943-3600
Williamson County Health Department - Restaurant Complaints

 512-248-7617

Williamson County Landfill in Hutto

 512-759-8881

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City of Round Rock | 221 East Main Street, Round Rock, Texas 78664 | Phone: (512) 218-5400
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