The City of Round Rock's Strategic Plan and Strategic Budget record the goals established by citizens, City Council and Staff and list the tasks needed to reach those goals. The City's Key Goals and the measurements for those goals help assure the City's priorities are being met.
Key Goal 1: Respond to an emergency scene in a timely manner.
Objective A: Have a response time of six minutes or less.
Measure | Acutal 99/00 | Forecast 00/01 | Actual 00/01 | Forecast 01/02 | Forecast 02/03 |
| % of response coalls within 6 minutes or less | 83.5% | 85% | 82% | 85% | 85% |
| % of response good to excellent | N/A | N/A | N/A | 98% | 98% |
| Fire loss per $1,000 valuation | N/A | N/A | N/A | $0.18 | $0.18 |
Trend: Objectives A and B will be tracked by station with the new Firehouse software 5.0.
Key Goal 2: Assure effective communication with all fire personnel.
Objective A: Disseminate information to the department through staff meetings, shift meetings, etc.
Measure | Acutal 99/00 | Forecast 00/01 | Actual 00/01 | Forecast 01/02 | Forecast 02/03 |
| % of those surveyed report good communication throughout department on internal survey | N/A | 90% | 88% | 90% | 90% |
Key Goal 3: Response to non-emergency requests for assistance.
Objective A: Provide non-emergency services as requested.
Measure | Acutal 99/00 | Forecast 00/01 | Actual 00/01 | Forecast 01/02 | Forecast 02/03 |
| # of non-emergency services requests that are responded to | N/A | N/A | N/A | TBD | TBD |
| # of hours spent in non-emergency services | N/A | N/A | N/A | TBD | TBD |
Trend: This information will be tracked with the new Firehouse software 5.0. This software will be purchased in FY2001-2002. After an initial period of use, forecasted numbers will be developed.
Key Goal 4: Maintain a well-trained workforce.
Objective A: Company training at fire stations 20 hours per member per month.
Objective B: Provide an additional 16 hours of training per year for officer development.
Measure | Acutal 99/00 | Forecast 00/01 | Actual 00/01 | Forecast 01/02 | Forecast 02/03 |
| Meet or exceed company training of 20 hours per month | N/A | N/A | N/A | 100% | 100% |
| Officers with 16 hours of additional training | N/A | N/A | N/A | 100% | 100% |
Trend: Objective A and B are the ISO standards and will be tracked starting FY 2002.
