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 Online Survey
Customer Service Survey

The City of Round Rock is committed to providing exemplary service to our customers. Your feedback is important to help us improve our service. Please take a moment to fill out this brief survey about your experience with the City.

If you need prompt assistance for an issue, please contact a staff member directly. If you have a comment on a development project, please take our development survey.


Fields with a Required are required.

1.RequiredPlease indicate the department that helped you:
 
2.RequiredHow satisfied were you with how easy they were to contact?
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
3.RequiredHow satisfied were you with the way you were treated?
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
4.RequiredHow satisfied were you with the accuracy of the information or assistance you were given?
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
5.RequiredHow satisfied were you with how quickly City staff responded to your request?
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
6.RequiredHow satisfied were you with how well your issue was handled?
 
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
7.Comment
 
8.Please provide your e-mail or phone number if you would like to be contacted about this survey. Survey results are reviewed quarterly.
 
 
 


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City of Round Rock | 221 East Main Street, Round Rock, Texas 78664 | Phone: (512) 218-5400
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