Texas continues to receive doses of the Pfizer and Moderna COVID-19 vaccines, and is distributing statewide to hospitals, pharmacies, local health departments, freestanding emergency rooms and other clinics.
Who’s getting the vaccine now?
If you are a front-line healthcare worker or resident of a long-term care facility, you are eligible now to receive the vaccine, since Dec. 14. This group is considered Phase 1A.
If you are in Phase 1B, you are also eligible to get the COVID-19 vaccine, depending on availability and the vaccine provider. Vaccine supply remains limited, but more vaccine will be delivered to providers each week. Phase 1B recipients include:
People 65 years of age and older
People 16 years of age and older with at least one chronic medical condition that puts them at increased risk for severe illness from the virus that causes COVID-19, such as but not limited to:
Cancer
Chronic kidney disease
COPD (chronic obstructive pulmonary disease)
Heart conditions, such as heart failure, coronary artery disease or cardiomyopathies
Solid organ transplantation
Obesity and severe obesity (body mass index of 30 kg/m2 or higher)
Pregnancy
Sickle cell disease
Type 2 diabetes mellitus
If you are in Phase 1A or 1B, please visit the Texas COVID-19 Vaccine Provider Locations map to see if and where you might be able to get a vaccine today. Remember, your ability to get a vaccine today or this week will depend on vaccine availability at your provider’s office, clinic, or facility. Please call ahead to your provider.
Face coverings for individuals age 10 and older are required by City ordinance in public places in Round Rock when adequate social distancing is not possible. The ordinance also requires businesses to display a notice of the requirement.
Gov. Abbott has issued multiple Executive Orders related to the Coronavirus (COVID-19) pandemic. Below are resources available through the Governor’s office:
The City of Round Rock has taken a number of steps to deal with the health threat posed by the Coronavirus (COVID-19), and is operating in accordance with guidance issued by the Governor’s Office. Board and commission meetings are being videoconferenced, and we are continuing to aggressively share information on the virus from trusted public health agencies.
City of Round Rock news releases, blog posts on COVID-19
The Downtowner Art Gallery is open Tuesdays through Fridays from noon to 5 p.m. with ongoing exhibits. The number of patrons inside the gallery is limited, and proper social distancing is encouraged.
All fire stations, including Central Station, are closed to walk-in visitors. If you have an emergency, call 911.
The Fire Marshal’s Office asks customers who are picking up plans to call 512-218-6628 to schedule a time for pickup. Customers dropping off plans should leave them in the cart in the vestibule of the entry at Central Station.
If paying with a Visa/Master Card, please call the office to pay over phone and a receipt will be emailed to you.
If paying with a check/money order a receipt will be emailed to you as well.
Currently receiving payments by Visa/Master cCard, checks or money orders.
The Municipal Court lobby is open to customers to take payments and make arrangements, with social distancing reminders and hygiene protocols in place. Court hearings restarted June 1. Face masks are required in the Court Clerk’s lobby and Courtroom.
The Court is encouraging customers to pay their citations online or to use the night drop box located on the west end of the McConico Building.
Court hearings resumed on June 2. If you had a court date scheduled from March 19 through May 28, a reset notice was mailed to the address on file with the court. Please contact the court at 512-218-5480 to update your information if you did not receive a reset notice.
Library
The Round Rock Public Library is now welcoming visitors from 10 a.m. to 5 p.m. Monday through Saturday, and is closed on Sundays. Seating is limited. Visitors will notice floor decals on the ground to designate where people should stand while in line, and there are Plexiglass shields at service desks and check-out. Please be courteous and mindful of others and practice proper social distancing by allowing at least 6 feet of space between each person. Don’t forget — E-books, audiobooks, streaming media and digital resources are available 24/7 with your library card.
Among other service changes are:
Face coverings are required for visitors by city ordinance
Monitored and metered visitor access
Study rooms, Meeting rooms, Literacy room and Computer classroom are closed
Virtual programming will continue with no in-person programming.
Five public computer stations are available with users limited to one 30-minute session per day. (For the safety of our patrons and staff, we cannot offer personal assistance on our public computers or copiers; all usage and knowledge of the public computers is the patron’s sole responsibility.)
The Library’s curbside pickup service, located in the Sheppard Street parking lot, is available from 9 a.m. to 10 a.m. Monday through Saturday. Here’s how it works:
Library will notify patrons by text or email that their holds (up to 5 items) are available to pick up
Patrons will have 7 days from receiving the notification to use curbside to pick-up items
Use the link found in your email or text notification to schedule your day to pick-up.
Enter the Sheppard Street parking lot and pull up to a staff member. Remain in vehicle and roll down passenger-side window. Please have library card number ready
Staff will retrieve items and place them on the curbside table
Items will already be checked out. Patrons with mobility issues are asked to please let staff know and pick-up order will be placed by a staff member in trunk
Returns must be made at the outside book drop at the opposite side of the building. No exceptions
Parks and Recreation
Here is the status of Parks and Recreation Department facilities:
Both the Clay Madsen Recreation Center and The Baca Center for Senior and Community Activities are open and operating at 50 percent capacity and additional cleaning protocols occur throughout the day for both facilities. Please check claymadsenrec.com and bacacenter.com for current hours of operation and safety protocols.
The Parks and Recreation Main Office is open to walk-in traffic. For more information, please call our Parks and Recreation Department resident service team at 512 218-5540 or go to roundrocktexas.gov/parksandrec for more information.
Planning and Development Services
Application Submittals
The public is restricted to bringing no more than one person to any scheduled in-person meeting, and no more than three people to a pre-construction meeting. In-person meetings that require more than one person from the public, excluding pre-construction meetings, will be scheduled remotely by staff through Microsoft Teams until further notice. Please also note the following:
Abbreviated Submittal Approval Process (ASAP) meetings may still occur in-person, however the public is limited to bringing no more than one person to the meeting.
Pre-Construction Meetings will still occur in person. The public is limited to bringing no more than three people to a pre-construction meeting and these meetings will occur outside in Centennial Plaza behind the department’s offices.
The Building Permitting office is open for service. Staff will be available to assist walk-in customers. The public is encouraged to contact staff via phone and email wherever feasible to limit crowding. Tables will be oriented to maintain six-foot social distancing from the building counter. Bins for application submittal and pickup will be placed at or near the tables for contactless submittals. Staff will be available to accept submittals in person, if necessary.
The Planning, Zoning and Site Permitting office is open for service. Staff will be available to assist walk-in customers. The public is encouraged to contact staff via phone and email wherever feasible to limit crowding. A contactless thermometer gauge will be utilized by staff as a prerequisite to any in person meeting within the building, not to include brief conversations with staff at the counter or pre-construction meetings.
Development meetings will continue to be held remotely through Microsoft Teams and Pre-Construction meetings will still be held in person, outside on the McConico Plaza
Site Development and Subdivision Improvement permit submittals can be transmitted without contact to staff via the provided bins; or directly to in-person staff, if necessary
Plats and zoning applications can be transmitted without contact to staff via the provided bins; or directly to in-person staff, if necessary
Applicants for Planning and Zoning Commission items are encouraged to schedule a time to drop off application materials on the designated submittal day to avoid crowding in the lobby area
Historic Preservation Commission applications are encouraged to be submitted electronically, but will be accepted in person
Signage, tape and other means necessary will be provided to direct the public to queue lines and to maintain social distancing
Any in-person meeting, excluding pre-construction meetings, will be limited to one member from the public
For more information call the PDS main line at 512-218-5428 or Building Inspections main line at 512-218-5550.
Inspections
Inspections are occurring as normal, with one exception. The public is required to keep social distance from the inspector and refrain from engaging with the inspector during the inspection. All communication with the inspector shall occur via telephone or email after the inspection has occurred. Reports will continue to be loaded in Track-It as usual. The inspector has the discretion to cease the inspection and leave the premises if social distancing has not been kept at any point during the inspection.
Police
The Round Rock Police Department is running at full capacity to protect and serve the people of Round Rock. To help alleviate social distancing concerns regarding COVID-19, Police are providing some options to Round Rock citizens:
Please continue to call 911 for any emergencies or life-threatening incidents or “in progress” crimes – our response efforts will remain the same
For non-emergencies, call 512-218-5500. We will attempt to take the report and follow-up via telephone as much as possible
Certain non-emergency offenses, such as theft and vandalism, can be reported using our new online reporting tool.
Transit
Transit services in Round Rock have returned to regular operating hours of 6:30 a.m. to 7:30 p.m. This includes Capital Metro fixed routes as well as the Star Shuttle ADA paratransit service. Route 980 will remain suspended at this time.
Transit hours were previously reduced in March of this year due to COVID-19. Face coverings will continue to be required and social distancing will be encouraged by leaving empty seats in between customers. All buses and the Transit Center will continue to be regularly disinfected.
Riders who require assistance or have with questions about specific routes may visit capmetro.org or call 512-474-1200.
For information on how to access the paratransit service, please visit roundrocktexas.gov/transit or call 512-244-7433.
Transportation
The lobby of the Bob Bennett Utilities and Transportation Building, 3400 Sunrise Road, is open to the public. A hand sanitation station will be inside the front door; the general public will only be permitted in the lobby, main conference room, two small meeting rooms, training room and restrooms. Both departments will continue to utilize virtual meetings with contractors and vendors as much as possible.
Utilities
The Utility Billing lobby, located on the first floor of City Hall, is currently open to customers. The City continues to encourage utility customers to pay their bills online, over the phone toll-free at 1-855-894-2392 or drop off a check/money order in one of our 24-hour drop boxes, located at the corner of Bagdad Avenue and Sheppard Street at City Hall, 221 E. Main Street, or on the east side of of the building. You may call 512-218-5460 to speak to a customer service representative; however, please understand that wait times may be long due to minimal staffing.
Disconnects for utility non-payment have resumed. If you are a utility customer experiencing hardship due to COVID-19, you may apply for financial assistance through the Round Rock Area Serving Center. Learn more
Backflow enforcement and delinquent fees will resume beginning Aug. 1.
Garbage and recycling curbside pick up continues as normal.
Household Hazardous Waste dropoff events have resumed.
The City Recycling Center on Deepwood Drive is open on its regular schedule.
The Environmental Laboratory will continue to have customers deliver samples to a table located outside the lab.
The lobby of the Bob Bennett Utilities and Transportation Building, 3400 Sunrise Road, is open to the public. A hand sanitation station will be inside the front door; the general public will only be permitted in the lobby, main conference room, two small meeting rooms, training room and restrooms. Both departments will continue to utilize virtual meetings with contractors and vendors as much as possible.
Visitors Center, Round Rock Sports Center and Round Rock Multipurpose Complex
The Convention and Visitors Bureau Visitors Center lobby is open, with social distancing encouraged. A Plexiglass shield has been placed at the reception desk for protection of visitors and staff.
The Round Rock Sports Centerand Round Rock Multipurpose Complex are open for rentals, with 50 percent occupancy. Face coverings are required and must be worn, in non-participant areas, when proper social distancing cannot be maintained.
The Sports Center, an indoor facility, has hand sanitization stations at front doors, and separate entry and exits. Other changes include:
Employees to wipe down restrooms every 30 minutes
Pre-pay for courts only (no cash or credit transactions on-site)
Courts to be divided by curtains at all times
Information on video monitors about CDC guidelines/facility policies etc.
The Multipurpose Complex, an outdoor facility, is following similar restrictions and cleaning protocols, with physical signs placed around the grounds with CDC guidelines and facility policies.
