• • The Municipal Court lobby is open to customers to take payments and make arrangements, with social distancing reminders and hygiene protocols in place. Court hearings restarted June 1. Face masks are required in the Court Clerk’s lobby and Courtroom.

  • The Court is encouraging customers to pay their citations online or to use the night drop box located on the west end of the McConico Building.

  • Court hearings resumed on June 2. If you had a court date scheduled from March 19 through May 28, a reset notice was mailed to the address on file with the court. Please contact the court at 512-218-5480 to update your information if you did not receive a reset notice.  

The Round Rock Public Library is now welcoming visitors from 10 a.m. to 5 p.m. Monday through Saturday, and is closed on Sundays. Seating is limited. Visitors will notice floor decals on the ground to designate where people should stand while in line, and there are Plexiglass shields at service desks and check-out. Please be courteous and mindful of others and practice proper social distancing by allowing at least 6 feet of space between each person. Don’t forget — E-books, audiobooks, streaming media and digital resources are available 24/7 with your library card.

Among other service changes are:

• Face coverings are required for visitors by city ordinance
• Monitored and metered visitor access
• Study rooms, Meeting rooms, Literacy room and Computer classroom are closed
• The Family Place play area is closed
• Book donations are not accepted
• Interlibrary loan service and TexShare Card program suspended until further notice
• Courtesy phone is unavailable
• Virtual programming will continue with no in-person programming.

• Five public computer stations are available with users limited to one 30-minute session per day. (For the safety of our patrons and staff, we cannot offer personal assistance on our public computers or copiers; all usage and knowledge of the public computers is the patron’s sole responsibility.)

The Library’s curbside pickup service, located in the Sheppard Street parking lot, is available from 9 a.m. to 10 a.m. Monday through Saturday. Here’s how it works:

1. Library will notify patrons by text or email that their holds (up to 5 items) are available to pick up
2. Patrons will have 7 days from receiving the notification to use curbside to pick-up items
3. Use the link found in your email or text notification to schedule your day to pick-up.
4. Enter the Sheppard Street parking lot and pull up to a staff member. Remain in vehicle and roll down passenger-side window. Please have library card number ready
5. Staff will retrieve items and place them on the curbside table
6. Items will already be checked out. Patrons with mobility issues are asked to please let staff know and pick-up order will be placed by a staff member in trunk
7. Returns must be made at the outside book drop at the opposite side of the building. No exceptions

Here is the status of Parks and Recreation Department facilities:

Both the Clay Madsen Recreation Center and The Baca Center for Senior and Community Activities are open and operating at 50 percent capacity and additional cleaning protocols occur throughout the day for both facilities. Please check claymadsenrec.com and bacacenter.com for current hours of operation and safety protocols.

The Parks and Recreation Main Office is open to walk-in traffic. For more information, please call our Parks and Recreation Department resident service team at 512 218-5540 or go to roundrocktexas.gov/parksandrec for more information.

Application Submittals

The public is restricted to bringing no more than one person to any scheduled in-person meeting, and no more than three people to a pre-construction meeting. In-person meetings that require more than one person from the public, excluding pre-construction meetings, will be scheduled remotely by staff through Microsoft Teams until further notice. Please also note the following:

• Abbreviated Submittal Approval Process (ASAP) meetings may still occur in-person, however the public is limited to bringing no more than one person to the meeting.
• Pre-Construction Meetings will still occur in person. The public is limited to bringing no more than three people to a pre-construction meeting and these meetings will occur outside in Centennial Plaza behind the department’s offices.

The Building Permitting office is open for service. Staff will be available to assist walk-in customers. The public is encouraged to contact staff via phone and email wherever feasible to limit crowding. Tables will be oriented to maintain six-foot social distancing from the building counter. Bins for application submittal and pickup will be placed at or near the tables for contactless submittals. Staff will be available to accept submittals in person, if necessary.

The Planning, Zoning and Site Permitting office is open for service. Staff will be available to assist walk-in customers. The public is encouraged to contact staff via phone and email wherever feasible to limit crowding. A contactless thermometer gauge will be utilized by staff as a prerequisite to any in person meeting within the building, not to include brief conversations with staff at the counter or pre-construction meetings. 

• Development meetings will continue to be held remotely through Microsoft Teams and Pre-Construction meetings will still be held in person, outside on the McConico Plaza
• Site Development and Subdivision Improvement permit submittals can be transmitted without contact to staff via the provided bins; or directly to in-person staff, if necessary
• Plats and zoning applications can be transmitted without contact to staff via the provided bins; or directly to in-person staff, if necessary
• Applicants for Planning and Zoning Commission items are encouraged to schedule a time to drop off application materials on the designated submittal day to avoid crowding in the lobby area
• Historic Preservation Commission applications are encouraged to be submitted electronically, but will be accepted in person
• Signage, tape and other means necessary will be provided to direct the public to queue lines and to maintain social distancing
• Any in-person meeting, excluding pre-construction meetings, will be limited to one member from the public

For more information call the PDS main line at 512-218-5428 or Building Inspections main line at 512-218-5550. 

Inspections

Inspections are occurring as normal, with one exception. The public is required to keep social distance from the inspector and refrain from engaging with the inspector during the inspection. All communication with the inspector shall occur via telephone or email after the inspection has occurred. Reports will continue to be loaded in Track-It as usual. The inspector has the discretion to cease the inspection and leave the premises if social distancing has not been kept at any point during the inspection.