Remote Access FAQ

  1. What do the database icons mean?
  2. What do I need to access the databases from home?
  3. What are the common problems and how do I solve them?
  4. Which databases are available and how do I select the right one to search?
  5. How do I log on to the databases?
  6. How does Remote Access know that I’m allowed to use the databases?

What do the database icons mean?

logo_no_tag_tinyRound Rock Public Library databases and are accessible by Round Rock Public Library cardholders only.

texshare_logo_tinyTexas state funded databases accessible by Round Rock Public Library cardholders. Texshare members are encouraged to utilize the resources available through their home library’s website.

What do I need to access the databases from home?

  1. To access Round Rock Public Library databases, you must have a current and valid Round Rock Library card. Texshare Card holders should access TexShare databases through the website of their home library.
  2. You must not have more than a $5 fine.
  3. You must not have any unpaid lost or damaged items.
  4. You must not have more than 15 overdue items.

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What are the common problems and how do I solve them?

Firewalls and Anti-virus Software

  • You are behind a firewall – You may be connecting from work or somewhere that is behind a firewall (network security).
    Tips: temporarily disable your firewall. You may enable it once you have gotten into the system.
  • You have security or anti-virus software installed on your machine.
    Tips: temporarily disable your security or anti-virus software. You may enable it once you have gotten into the system.

Browsers

  • Use updated browsers and versions that have been tested for consistency. If you are not sure which version you have – open the program, go to the Help menu and choose “About”. If using Google Chrome, find the customize and control button (three horizontal lines in the upper right-hand corner) and click to find the “About” information.
  • Cookies are not enabled – Your browser must be set to accept all cookies. To changes your browser settings to allow the browser to accept all cookies, please visit Google’s help file for step-by-step instructions.

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Which databases are available and how do I select the right one to search?

Some databases are “In Library Use” only.  Most databases are available for remote access.  This information is indicated in the link.  An alphabetical list is available and a subject guide will help you select the right database.  After you have selected the subject, you will be taken to a list of databases for the subject you have chosen.  You can click on the title of the database to search.

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How do I log on to the databases?

Go to the library’s research databases by alphabet page.  If you are not sure what database to choose, choose the research databases by category page.  Then click the title of the database.  If you’re at the library, you will be connected directly to the database. If you’re at home, you will see the login screen.  Enter your entire library card number without spaces.  See Question 1 for eligibility.

Troubleshooting tips:

  • Do you have the common problems listed in Question 2?
  • Is your card valid? Do you have any library fines?
  • Have you entered your library card number correctly?
  • Have you entered the numbers without spaces?
  • How to find out if the card is valid: Click on My account / Renewal, and then enter your card number without spaces and press Enter.
  • If you still cannot log on, please call 218-7000 or ask us us during library hours. Please include your browser name and version, operating system (e.g. Windows 7, Windows 8, OS X, iOS, etc.), and the error message.

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How does Remote Access know that I’m allowed to use the databases?

First, the Remote Access server checks your computer’s IP address.  If it is at the library, database access is granted automatically.  If your computer is at home, the Remote Access asks for your library card number and then checks it against the user records in our library system.  If it finds a match, database access is granted.

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