The City of Round Rock is committed to streamlining and consolidating the development review process. We pride ourselves on ensuring your project is handled in a professional, timely, consistent, and accurate manner. Our goal is to build a partnership with you and your consultants. We want your project to succeed and we’ll do our very best to ensure that happens within the confines of adopted rules and regulations. We are not saying that issues won’t arise, but when they do, we will collaborate with you to come up with workable solutions.
Customer Service Survey
Customer Service Survey
Planning and Development Services strives for a 90% satisfaction rating for the following:
Did City staff administer the development process fairly? YES: 95% NO: 2% No Response: 3%
Would you recommend Round Rock as a place to do business? YES: 96% NO: 1% No Response: 3%
Figures based on 131 surveys submitted between September 2010 and June 26, 2020.
Please click here for the Customer Service Surveys document, which includes responses from the public and staff follow up comments (last updated June 26, 2020). To complete a survey, please click here.
Building and Subdivision Inspections
Inspection target: 100% of inspections performed within one business day of request
| | 2020 | 2019 | 2018 |
|---|
| | Total bldg.
inspections | % Inspections
on target | Total bldg.
inspections | % Inspections
on target | Total bldg.
inspections | % Inspections
on target |
|---|
| January | 1,987 | 100% | 2,246 | 100% | 2,047 | 100% |
| February | 1,875 | 100% | 1,857 | 100% | 2,051 | 100% |
| March | 2,326 | 100% | 1,792 | 100% | 2,279 | 100% |
| April | 1,996 | 100% | 1,969 | 100% | 2,399 | 100% |
| May | 1,981 | 100% | 1,645 | 100% | 2,535 | 100% |
| June | 2,192 | 100% | 2,045 | 100% | 2,657 | 100% |
| July | | | 2,153 | 100% | 2,523 | 100% |
| August | | | 2,139 | 100% | 2,702 | 100% |
| September | | | 2,104 | 100% | 2,081 | 100% |
| October | | | 2,279 | 100% | 2,326 | 100% |
| November | | | 1,779 | 100% | 2,274 | 100% |
| December | | | 1,934 | 100% | 2,103 | 100% |
| Total | | | 22,297 | | 27,977 | |
*Inspections suspended 3 days while all inspectors attended training.
** Many inspectors in training.
SDP, SSP, SIP: number of Site/Subdivision reviews
Target: city staff strives to issue 80% of permits within two or fewer review cycles (and one abbreviated review, or ASAP) by providing clear comments and guidance to applicants. Since the submittal/review process involves the city and the applicant, city staff do not have full control of this performance metric.
| Reporting period | Number of permits issued after | Total permits
(site & subdivision) | % on Target |
|---|
| 1 review | 2 reviews | 3+ reviews |
|---|
| Q2 2020 (Apr 1 – Jun 30) | 1 | 6 | 9 | 16 | 44% |
| Q1 2020 (Jan 1 – Mar 31) | 2 | 11 | 5 | 18 | 72% |
| 2019 (Jan 1 – Dec 31) | 16 | 26 | 20 | 62 | 68% |
| 2018 (Jan 1 – Dec 31) | 10 | 34 | 13 | 57 | 77% |
| 2017 (Jan 1 – Dec 31) | 13 | 25 | 11 | 49 | 78% |
SDP, SSP, SIP: Site/Subdivision review time
Site/subdivision review turnaround target: 100% of reviews completed within the established review cycle period. Since this metric measures staff’s ability to review site development and subdivision improvement applications on-time, the city has full control of this metric.
| Reporting period | Review type & target cycle length | Total reviews | % on Target |
|---|
Site Development
Permit (SDP)
15 days | Small Site
Project (SSP)
10 days | Subdivision
Improvement
Permit (SIP)
15 days |
|---|
| Q2 2020 (Apr 1 – Jun 30) | 41 | 4 | 10 | 55 | 98% |
| Q1 2020 (Jan 1 – Mar 31) | 40 | 3 | 14 | 57 | 100% |
| 2019 (Jan 1 – Dec 31) | 143 | 24 | 45 | 212 | 100% |
| 2018 (Jan 1 – Dec 31) | 118 | 26 | 22 | 166 | 100% |
| 2017 (Jan 1 – Dec 31) | 79 | 16 | 25 | 120 | 89% |
Plats and (Re)Zoning
Plat and Zoning targets: 100% approved by P&Z within 30 days of submittal
| Reporting period | # Plats
approved | % on Target | # (Re)Zonings
approved | % on Target |
|---|
| Q2 2020 (Apr 1 – Jun 30) | 23 | 100% | 3 | 100% |
| Q1 2020 (Jan 1 – Mar 31) | 7 | 100% | 1 | 100% |
| 2019 (Jan 1 – Dec 31) | 81 | 100% | 17 | 100% |
| 2018 (Jan 1 – Dec 31) | 53 | 100% | 14 | 100% |
| 2017 (Jan 1 – Dec 31) | 41 | 100% | 8 | 100% |
| 2016 (Jan 1 – Dec 31) | 30 | 100% | 0 | n/a |
PUDs (Planned Unit Developments)
PUD target: 90% completed and approved by P&Z within 90 days of submittal
| Reporting period | #PUDs & amendments
Approved | % on
Target |
|---|
| Q2 2020 (Apr 1 – Jun 30) | 3 | 100% |
| Q1 2020 (Jan 1 – Mar 31) | 1 | 100% |
| 2019 (Jan 1 – Dec 31) | 5 | 100% |
| 2018 (Jan 1 – Dec 31) | 15 | 100% |
| 2017 (Jan 1 – Dec 31) | 5 | 100% |
| 2016 (Jan 1 – Dec 31) | 7 | 100% |
