Title VI Program

The City of Round Rock’s Transportation Department is a recipient of federal assistance and is required to comply with Title VI of the Civil Rights Act of 1964. The objectives of the Title Program are to:

  • ensure the Transportation Department complies with the non-discrimination requirements of Title VI
  • ensure all persons receive the benefits of the activities of the Transportation Department
  • ensure limited English proficient individuals are provided meaningful access to Transportation Department information
  • avoid, minimize or mitigate disproportionate adverse environmental effects, including social and economic effects, on communities of color and low income populations as a result of the Transportation Departments programs, services and activities; and
  • establish clear procedures for filing, investigating, and successfully resolving complaints on a timely basis and at the lowest level possible.

The Title VI Program document is available by clicking here.

Filing a Discrimination Complaint
Any person who believes they have been discriminated against, on the grounds of race, color, national origin, gender, gender identity, age, disability or religion (where the primary objective of the financial assistance is to provide employment per 42 U.S.C. § 200d-3) can file a complaint with the City.  A complaint may also be filed by a representative on behalf of such a person.

Complaints submitted shall be in writing, on the City’s complaint form (English & Spanish) and must be signed by the complainant and/or the complainant’s representative. Complaints shall set forth as fully as possible the facts and circumstances surrounding the claimed discrimination.

Mail the completed form to City of Round Rock, Attn: Title VI Complaints, 2008 Enterprise Drive, Round Rock, Texas 78664

Upon receipt of the complaint, the City will acknowledge receipt of the allegation to the complainant.  The City shall also notify the appropriate division within the Department of Transportation.  The City shall review the complaint, policies and procedures associated with the complaint, circumstances under which the alleged discrimination occurred and any other pertinent factors.  Within 30 days of the receipt of the complaint, the City shall respond to the complainant and the appropriate division within the Department of Transportation, in writing, of the results.

If no violation is found and the complainant wishes to appeal, the complainant may appeal directly to the City Manager’s Office at: Human Resources Department, Attn: Director of HR, City of Round Rock, 221 E. Main Street, Round Rock, Texas 78664.

If the City is named as the discriminatory party, the City shall forward the complaint to the appropriate division within the U.S. Department of Transportation, within 10 days.

Complaints may also be filed with the Federal Transit Administration by completing the FTA Civil Rights Complaint Form and mailing it to Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.

Complaints may also be filed with the Texas Department of Transportation by completing the TxDOT Complaint Form (English & Spanish) and mailing it to Texas Department of Transportation, Office of Civil Rights, 125 East 11th Street, Austin, Texas 78701 or by faxing it to 512-416-4751.

Information in Another Language
If you need this information in another language please call (512) 218-7074.

Caren Lee
Transit Coordinator
2008 Enterprise Drive
Round Rock, Texas 78664
512-671-2869