Contact Us

City of Round Rock
221 East Main Street
Round Rock, TX 78664
512-218-5400

Service Directory

AccountingPhone Number
Accounting Main Number512-218-5443
Accounts Payable A – L512-218-5431
Accounts Payable M – Z512-218-5434
Collect NSF Checks for City Departments512-218-5469
Contract Management512-218-5433
Franchise Fee Collections512-218-5433
Grant Reporting512-218-5436
Payroll Accounting512-218-2735
Project Contract Payments512-218-5441
Retain/Release Letters of Credit and Payment Bonds512-218-5433
AdministrationPhone Number
Administration Main Number512-218-5401
Citizens Concerns, Questions, and Issues512-218-5401
City Council512-218-5410
City Hall Receptionist512-218-5400
City Manager512-218-3234
Mayor512-218-5410
Special Event Permits512-218-5401
Building InspectionPhone Number
Building Inspection Main Number512-218-5550
Building Permits512-218-5550
Commercial Electrical Inspections or Concerns512-218-3244
Commercial Plumbing Inspections or Concerns512-218-5550
Commercial Project Status or Inquiries512-218-5550
Commercial Structural Inspections or Concerns512-218-3248
Residential Inspections Questions512-218-3248
Residential Inspections Scheduling512-341-3131
City ClerkPhone Number
City Clerk’s Main Number512-218-5401
Alcoholic Beverage Applications512-218-6644
Boards and Commissions512-218-5404
City Charter512-218-5404
City Elections512-218-5404
Deeds512-218-5404
Easements512-218-5404
Legal Notices512-218-5404
Open Records Requests512-218-5404
Ordinances512-218-5404
Proclamation Requests512-218-5404
Public Records512-218-5404
Records Management512-218-6644
Resolutions512-218-5404
CommunicationPhone Number
Communications Main Number512-218-5401
Channel 10 / City’s Governmental Access Channel512-671-2807
News Flash Newsletter (inserted in Utility bills)512-218-5447
Convention and Visitors BureauPhone Number
Convention and Visitors Bureau Main Number512-218-7023
EmergencyPhone Number
Emergency911
Street and Drainage512-688-0398
Water Line Break – Emergency512-218-5555
Environmental ServicesPhone Number
Environmental Services Main Number512-218-5559
Household Hazardous Waste Collection512-218-5559
Industrial Waste Ordinance512-218-5561
Garbage Collection and Curbside Recycling (provided by Round Rock Refuse)512-255-4980
Recycling Center512-218-5559
Restaurant/Industrial Wastewater Sampling512-218-5561
Wastewater Discharge Permits512-218-5561
Wastewater Surcharge Billing512-218-5561
Water / Wastewater Tests512-218-5561
Water Lab Account Fees512-218-5559
Fire DepartmentPhone Number
Blood Pressure Checks512-218-5591
Blue Santa Assistance512-218-5500
Child, Home, and Fire Safety512-218-6632
Emergency Management512-218-6632
Fire Cause Investigation512-218-6632
Fire Code Compliance512-218-6632
Fire Department Main Number512-218-5590
Honor Guard512-218-5597
Information Assistance512-218-5591
Juvenile Fire Setter’s Program512-218-6632
Statistical Information512-218-6632
Technical Rescue512-218-6629
Tours / Demonstrations512-218-5591
Training / Recruiting512-218-6634
Human ResourcesPhone Number
Human Resources Main Number512-218-5490
Health, Safety, and Environmental Program512-218-6643
Job Posting and Recruiting512-218-5490
Risk Management – Property and Liability512-218-6643
Information TechnologyPhone Number
Information Technology Main Number512-218-3211
Information Technology Management512-218-5450
Infrastructure Development and Construction ManagementPhone Number
Benchmark / Monument Information512-218-6604
Building Inspection Main Number512-218-5550
Construction Runoff Complaints512-671-2867
Development Services512-218-7043
Floodplain Information512-218-6604
Record Drawings and Standard Details512-218-6604
Storm Drain Illicit Dumping512-218-5556
Stormwater / Drainage Information512-218-5556
Streetcut / Access Driveway Permits512-218-6610
Streetlight Repair512-341-3137
LibraryPhone Number
Library Main Number512-218-7000
Children’s Services512-218-7011
Circulation512-218-7001
Donations & Memorials512-218-3283
Inter-Library Loan512-341-3160
Online Catalog512-218-7000
Policies & Procedures512-218-7010
Reference Assistance512-218-7000
Room Reservations512-218-7005
Teen Services512-218-7012
Volunteer Programs512-218-3279
Municipal CourtPhone Number
Municipal Court Main Number512-218-5480
Jury Panels and Duty512-218-5480
Notary Service512-218-5480
Parks and RecreationPhone Number
Adult and Youth Athletic Program Registrations512-218-5540
Afterschool / Day Camp Programs512-341-3220
Aquatic Program General Questions512-218-3320
Baca Center512-218-5499
Brush Pick Up Requests512-218-5540
Brush Recycle Center512-310-7031
Clay Madsen Recreation Center (CMRC)512-218-3214
CMRC Memberships, Rentals, Program Registration512-218-3214
CMRC Office / Clerical, Deposit Reports512-218-3214
CMRC Special Events512-218-3216
CMRC Swimming Pool512-341-3343
CMRC Weightroom / Racquetball Courts512-218-3217
Forestry512-341-3350
PARD Administration Office512-218-5540
Parks and Recreation Main Number512-218-5540
Parks Landscaping512-341-3348
Parks Mowing512-341-3348
Recreation Classes and Workshops512-218-3216
Right of Way Mowing512-341-3348
Smart Program512-341-3343
Planning and Development ServicesPhone Number
Main Number512-218-5428
Banner Permits512-218-5421
Code Enforcement512-341-3329
Development Services Office512-218-7043
Historic Preservation512-218-5422
Long-Range Planning512-218-5425
Open House Sign Permits/Sidewalk Furniture License512-218-5428
Residential Parking Permits512-218-5415
Sign Permits512-341-3166
Site Development Permits/License Agreements512-218-7043
Subdivision Platting and Recordation512-218-5429
Temporary Use Permit512-218-5421
Zoning & PUDs512-341-3174
Zoning Verification Letter512-218-5421
PolicePhone Number
Abandoned Vehicles512-218-5515
Animal Control512-218-5500
Blue Santa Assistance512-218-5500
Citizen Police Academy Alumni Association512-218-5520
Crime Stats512-218-5524
Hire Off-Duty Officers512-218-5527
Home Safety Inspections512-218-5500
Junked Vehicles512-218-6654
Lock Box512-671-2858
National Night Out512-218-5500
Neighborhood Watch512-218-5500
Parade Permit512-218-5527
Police Department Main Number (Non- Emergency)512-218-5515
Recruiting512-218-6671
Safe Return (Alzheimer’s)512-218-5500
Seniors and Law Enforcement512-218-5520
Telephone Assistance Program512-218-5520
Public WorksPhone Number
Public Works Main Number512-218-5555
Wastewater Backup512-218-5555
Water Leaks / Water Main Breaks512-218-5555
PurchasingPhone Number
Auction512-218-5457
Purchasing Main Number512-218-7069
TransportationPhone Number
Air Quality512-671-2869
Construction512-218-7044
Potholes and Paving512-341-3137
Road Striping & Issues512-218-7044
Street and Drainage Issues512-341-3137
Street Sign Requests & Issues512-218-7044
Streetlight Repair512-341-3137
Traffic Calming Program512-218-7044
Traffic Signal Requests & Issues512-218-7044
Traffic Study Request512-218-7044
Transportation General Inquiries512-218-7044
Utility BillingPhone Number
Utility Billing Main Number512-218-5460
Utility Connect/Disconnect512-218-5460
Utilities and Environmental ServicesPhone Number
Consumer Confidence Reporting512-341-3333
Fire Hydrant Painting512-341-3185
Fire Hydrant Repair and Maintenance512-341-3185
Groundwater512-341-3333
Manhole Repair512-218-5555
Meter Box Repairs512-218-5579
Restaurant/Industrial Wastewater Sampling512-218-5561
Sod and Loam512-341-3183
Utility Capital Improvement Projects Information512-218-5556
Wastewater Backup512-218-5555
Wastewater Line Maintenance and Repair512-218-5555
Wastewater Line Repair Scheduling512-218-5555
Water and Wastewater Maintenance Questions512-218-5555
Water and Wastewater Utilities Main Number512-218-5555
Water Conservation512-671-2872
Water Leak Repair Scheduling512-218-5555
Water Leaks / Water Main Breaks512-218-5555
Water Line Break – Emergency512-218-5555
Water Quality Questions512-218-5582
Water Treatment PlantPhone Number
Water Treatment Plant Main Number512-218-5582