Water
The City of Round Rock provides water services in and around the city, including several Municipal Utility Districts (MUDs) outside city limits. To determine if Round Rock is your water service provider, locate your property on the Round Rock Water Service Area Map.
For Water or Wastewater emergencies, call 512-218-5555 (available 24/7). To report water violations, please submit this form or call 512-671-2872. All complaints are confidential.
Featured Programs
Upcoming Water Events
Drought Restrictions
Even with recent rains, Stage 1 Drought Restrictions are still in place. Lake levels have not risen much.
Stage 1 Drought Restrictions went into effect June 29, 2022. Outdoor watering is allowed before noon or after 7 p.m. on your designated watering days.
ALLOWED
The following uses are allowed only when in compliance with the twice-per-week outdoor watering schedule:
- Use of soaker or drip hoses
- Foundation watering
- Vehicle washing (commercial car washes are exempt and can be open normal business hours)
- Filling swimming pools
- Irrigation of new landscaping, with an approved New Landscape Variance (however, new landscaping should be delayed when possible)
- Operating ornamental fountains that recirculate water
PROHIBITED
The following uses are prohibited during Stage 1 Drought Restrictions:
- Street washing
- Operating ornamental fountains that do not recirculate water
- Watering between noon and 7 p.m. with an irrigation system, hose end sprinkler, soaker hose, or drip irrigation
Note: Water waste is always prohibited. To report a water waste violation, please submit this form or call 512-671-2872. All complaints are kept confidential.
EXCEPTIONS
The following uses are exceptions to Stage 1 Drought Restrictions and may take place at any time:
- Irrigation by hand-held hoses or hand-held buckets
- Commercial carwashes
- Commercial plant nurseries
- Commercial power washing companies
- Athletic fields where field is in use (organized youth, amateur or professional sports)
- Necessary usage to protect the health, safety and welfare of the public (i.e. washing garbage trucks and vehicles used to transport food and perishables)
- Irrigation using other sources of water, such as a private groundwater well or rainwater
The City’s Drought Contingency Plan consists of three stages. Restrictions for Stage 1 make the City’s designated outdoor watering schedule a requirement for all Round Rock water customers, if they choose to water their landscaping. This includes residents living in Municipal Utility Districts (MUDs) that are wholesale customers of the City of Round Rock.
Please note that you are not required to water your lawn. If you do, it must be before 12 noon or after 7 p.m. on your designated day(s).
The schedule is based on the last digit of your address:
Outdoor Watering Schedule | ||
|---|---|---|
| Address Ends in | Stage 1 – Watering Days | Stage 2 – Watering Day |
| 0 | Monday and/or Thursday | Thursday |
| 1 | Wednesday and/or Saturday | Wednesday |
| 2 | Tuesday and/or Friday | Tuesday |
| 3 | Monday and/or Thursday | Monday |
| 4 or 8 | Sunday and/or Thursday | Sunday |
| 5 or 9 | Wednesday and/or Saturday | Saturday |
| 6 or 7 | Tuesday and/or Friday | Friday |
The City encourages residents to follow the watering schedule even when no drought restrictions are in effect. The best time to water is before 12 noon or after 7 p.m. The watering schedule is voluntary unless drought restrictions are in place.
Q. Can my group hold a charity or fundraiser car wash while we’re in water restrictions?
A. A charity or fundraising car wash can only be held at a car wash facility, so that the dirty, soapy, greasy water can be collected by the car wash sewer system and not discharged into the stormwater system, which would pollute the local creeks and water bodies.
If the car wash is held at a commercial car wash facility, then it can occur any day at any time; it is exempt to the restrictions. Commercial car washes control the runoff from the property and use more efficient equipment to wash the vehicles.
Q. Can I fill my swimming pool?
A. Yes, you can fill your swimming pool on your designated day.
Q. I just had new landscaping installed at my house that needs to be watered more frequently. What do I do?
A. Newly planted landscaping does need to be watered more frequently in order to establish it. If more than 25% of your yard has new sod or landscaped area, you may apply for a new landscape watering variance.
Q. Can I pressure wash my house?
A. Yes, on your designated day. A commercial company that provides pressure washing as its main business is not restricted to specific watering days.
Q. I see a property that is wasting water or watering on a day that isn’t their assigned water day. Who do I report that to?
A. To report water waste or watering violations during drought restrictions, please click the button below or call 512-671-2872. All complaints are kept confidential.
Q. Can I use a slip-n-slide or other water toy, or inflatable water-using piece of equipment?
A. Yes, provided there is no water run-off from the property where it’s being used. Use it in the grass or other pervious area so the water soaks into the ground.
Q. When can I wash my vehicle?
A. You can wash your vehicle on your designated day at your house, or at a commercial car wash facility any time they are open.
Commercial car washes are not restricted during water restrictions because they are more efficient than washing a vehicle at a private residence. They capture and treat the dirty, soapy water onsite, or through the wastewater lines, rather than letting the water drain into the stormwater system, which is what happens when folks wash vehicles at home. The commercial equipment uses more pressure and less gallons of water per minute, so they overall use less water per vehicle.
Q. When can I use my soaker hoses?
A. They follow the same schedule as other irrigation. Only on your designated water days and not during noon to 7pm.
Q. My commercial property is too large to water on one day. Can I have an additional day to water on?
A. Yes, large commercial or multifamily properties may apply for a Large Property Variance. This is approved on a case-by-case basis and your assigned days must be followed until approved.
Water Usage Data
Round Rock’s primary water source is Lake Georgetown. When needed, the City pumps water into Lake Georgetown from Lake Stillhouse Hollow. The City also supplements our lake water supplies with water from the Edwards Aquifer and Lake Travis. Learn more about Round Rock’s water sources on our About Your Water page.
- Total daily water usage in Round Rock, in millions of gallons
- Current lake level at Lake Georgetown (Round Rock’s primary water source)
- Total monthly water usage, in millions of gallons
- Total inches of rainfall (recorded at the City’s Water Treatment Plant)
Higher than normal temperatures and low amounts of rainfall have a tremendous effect on the amount of water produced in Round Rock. As you can see from the chart below, water use begins to increase mid-February and continues to rise through the summer months.
Customers can request their daily water consumption history by submitting a Water Consumption Request form.
