Utility Billing
The City’s drought contingency requirements encompass all Round Rock water customers, which includes residents in Municipal Utility Districts (MUDs) outside the City limits. See if your property is within Round Rock’s water service area on the map
In the Year-Round Water Use Standards, lawn irrigation is allowed following the Watering Schedule and must occur before 10:00 a.m. or after 7:00 p.m. See schedule here
The City of Round Rock is hosting an AutoPay Sweepstakes from July 1 – September 30, 2026 where customers can win a $500 Visa gift card simply by enrolling in AutoPay or making three consecutive online payments. Customers already enrolled in AutoPay are automatically entered. For more information, including the contest rules, please click the buttons below.
New Residents
Welcome to the community! The New Resident Guide includes all of the information you need to know when moving to Round Rock. The City provides residents with water, wastewater (sewer), and stormwater drainage utility services and garbage and recycling collection services. In addition, the gas and electric service providers are listed below.
Water, Wastewater, Garbage and Recycling
City of Round Rock | 512-218-5460
Gas
Atmos Energy | 1-800-460-3030
Electricity
Oncor* Power to Choose | 1-866-797-4839
* Oncor delivers the electricity. Residents choose the provider of their services for billing.
Service Applications and Forms
The City of Round Rock’s service area is distributed into four billing zones based on your property’s geographic location. Therefore, customers cannot change their due date.Â
The City offers a deposit waiver for eligible residential customers applying for service. Click here to learn more!Â
Service Area
Disclaimer: These are general reference boundaries for your convenience. Contact your utility billing entity if you have questions about who provides your water services.Â
Payment Methods
- Online Payment – You can make a one-time payment or set up auto-pay here.
- Walmart Pay or eCheck
- Phone – Call the toll-free number at 1-855-894-2392. Select “#” after your CID number and Account number, i.e., XXXXXX# XXXXXX#.
- Online Banking
- 24-Hour Deposit Box – Located along Bagdad Avenue at City Hall, 221 E. Main Street. Check or money orders only.
- Lobby – Located at City Hall, 221 E. Main Street, from 9 a.m. to 5 p.m., Monday through Friday.Â
- Regular Mail – Mail to Utility Billing, 221 E. Main Street, Round Rock, Texas, 78664.
Your Utility Bill
Utility Assistance Resources
The City of Round Rock understands that unexpected financial hardships can occur. Customers needing assistance with utility payments are encouraged to contact the organizations below to inquire about available assistance programs, eligibility requirements, and appointment availability.
Round Rock Serving Center
512-244-2431
https://www.rrasc.org/
St. John Vianney Catholic Church
512-218-1183
Society of St. Vincent de Paul
512-255-2330
Please note: Assistance programs are administered independently by each organization. Availability of funding, eligibility requirements, and application processes may vary.
Want to know what you're paying for?
Watch this quick video about the water service a typical residential water bill covers, and the costs of delivering a consistent, reliable flow of safe and affordable drinking water to your faucet.
