Utility Billing
The Utility Billing office will be closed on May 7, 2025, between 11 AM - 1:30 PM for employee development. Please refer to our Payment Methods section below for ways to pay your bill.
The City’s drought contingency requirements encompass all Round Rock water customers, which includes residents in Municipal Utility Districts (MUDs) outside the City limits. See if your property is within Round Rock’s water service area on the map.
In the Year-Round Water Use Standards, lawn irrigation is allowed following the Watering Schedule and must occur before 10:00 a.m. or after 7:00 p.m. See schedule here.New Residents
Welcome to the community! The New Resident Guide includes all of the information you need to know when moving to Round Rock. The City provides residents with water, wastewater (sewer), and stormwater drainage utility services and garbage and recycling collection services. In addition, the gas and electric service providers are listed below.
Water, Wastewater, Garbage and Recycling
City of Round Rock | 512-218-5460
Gas
Atmos Energy | 1-800-460-3030
Electricity
Oncor* Power to Choose | 1-866-797-4839
* Oncor delivers the electricity. Residents choose the provider of their services for billing.
Service Applications and Forms
The City of Round Rock’s service area is distributed into four billing zones based on your property’s geographic location. Therefore, customers cannot change their due date.Â
The City offers a deposit waiver for eligible residential customers applying for service. Click here to learn more!Â
Service Area
Disclaimer: These are general reference boundaries for your convenience. Contact your utility billing entity if you have questions about who provides your water services.Â
Payment Methods
- Online Payment – You can make a one-time payment or set up auto-pay here.
- Walmart Pay or eCheck
- Phone – Call the toll-free number at 1-855-894-2392. Select “#” after your CID number and Account number, i.e., XXXXXX# XXXXXX#.
- Online Banking
- 24-Hour Deposit Box – Located along Bagdad Avenue at City Hall, 221 E. Main Street. Check or money orders only.
- Lobby – Located at City Hall, 221 E. Main Street, from 9 a.m. to 5 p.m., Monday through Friday.Â
- Regular Mail – Mail to Utility Billing, 221 E. Main Street, Round Rock, Texas, 78664.
Your Utility Bill
Want to know what you're paying for?
Watch this quick video about the water service a typical residential water bill covers, and the costs of delivering a consistent, reliable flow of safe and affordable drinking water to your faucet.
