Utility Billing
The City of Round Rock’s Drought Restrictions encompass all Round Rock water customers, which includes residents residing in Municipal Utility Districts (MUDs) outside the City limits. See if your property is within Round Rock’s water service area on the map.
In Stage 1, outdoor watering is allowed two days per week based on the Watering Schedule and must occur before 10:00 a.m. or AFTER 7:00 p.m. See schedule, full restrictions, and more.New Residents
Welcome to the community! The New Resident Guide includes all of the information you need to know when moving to Round Rock. The City provides residents with water, wastewater (sewer), and stormwater drainage utility services and garbage and recycling collection services. In addition, the gas and electric service providers are listed below.
Water, Wastewater, Garbage and Recycling
City of Round Rock | 512-218-5460
Gas
Atmos Energy | 1-800-460-3030
Electricity
Oncor* Power to Choose | 1-866-797-4839
* Oncor delivers the electricity. Residents choose the provider of their services for billing.
Service Applications and Forms
The City of Round Rock’s service area is distributed into four billing zones based on your property’s geographic location. Therefore, customers cannot change their due date. Utility bills are mailed once per month and are due as follows:
Service Area
Payment Methods
- Online Payment – You can make a one-time payment or set up auto-pay here.
- Phone – Call the toll-free number at 1-855-894-2392. Select “#” after your CID number and Account number, i.e., XXXXXX# XXXXXX#.
- Online Banking
- 24-Hour Deposit Box – Located at the corner of Bagdad Avenue and Sheppard Street at City Hall, 221 E. Main Street. Check or money orders only.
- Lobby or Walk-in – Located at City Hall, 221 E. Main Street, from 8:00 a.m. to 5:00 p.m. Monday through Friday.Â
- Regular Mail – Mail to Utility Billing, 221 E. Main Street, Round Rock, Texas, 78664.
Your Utility Bill
Want to know what you're paying for?
Watch this quick video about the water service a typical residential water bill covers, and the costs of delivering a consistent, reliable flow of safe and affordable drinking water to your faucet.
