City wins ‘Leading the Way Award’ for outstanding service delivery 

Round Rock ranks among top 10 percent of cities in DirectionFinder Survey

Mayor Craig Morgan holds the Leading the Way award given for outstanding local government service.

ETC Institute awarded the City of Round Rock with its “Leading the Way Award” for its outstanding achievement in the delivery of services to residents.  

Mayor Craig Morgan announced the award at the Thursday, May 13, City Council meeting.

The City of Round Rock ranked in the top 10 percent among communities with a population of 100,000 or more with regard to its performance in the three core areas assessed on ETC Institute’s DirectionFinder Survey: 

  • Satisfaction with overall quality of services 
  • Satisfaction with customer service provided by employees 
  • Satisfaction with the value residents think they receive for local taxes and fees 

A maximum of 100 points are awarded in each of these areas based on the results of the survey. In order to rank in the top 10 percent, a city must have a composite score of 192 or more, which means the city scored an average of at least 64 points in all three areas. The City of Round Rock’s composite rating was 212 which was 58 points above the average composite score of 154 for all cities in the United States. 

Here are results of the above three areas in Round Rock’s 2020 survey:

  • 87% approval with overall quality of City serviceswhich is 41% above Texas average, 39% above U.S. average 
  • 71% satisfaction with customer service provided by City employees 31% higher than Texas average, 29% above U.S. average 
  • 54% satisfaction with overall value received for taxes, fees 24% higher than Texas average, 17% above U.S. average 

Since 1999, the DirectionFinder Survey has been administered to nearly 2 million residents in all 50 states.  

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