Round Rock ranks among top public sector programs in using data to serve residents

The City of Round Rock houses one of the top public sector geographic information system (GIS) programs in North America, according to a 2020 survey by PSD Citywide measuring maturity and performance among 90 government organizations. 

The Geospatial Maturity Index (GMI) survey helps public sector organizations measure their GIS program maturity among their peers; Round Rock placed 19th overall and second among Texas cities. 

“GIS provides the backbone for many of City of Round Rock’s essential services,” Chief Information Officer Heath Douglas said. “This recognition further validates our commitment to finding new ways to improve residents’ quality of life and help our local businesses through the use of geospatial data.” 

In the survey, participants detailed the ways they used GIS to better serve residents.  

Examples of uses of City of Round Rock’s use of GIS include: 

  • The COVID-19 Surveillance Dashboard, which has provided information to more than 85,000 online visitors regarding local case counts, testing sites, vaccination rates and more throughout the pandemic. 
  • A dashboard that helped the City’s Parks and Recreation Department navigate brush pickup requests that were made following Winter Storm Uri in February 2021. 
  • A workbook that allows the Utilities and Environmental Services Department to analyze its work orders, requests, inspections and associated costs. 
  • A dashboard that allowed the Transportation Services Department to analyze the breakdown and cost of more than 3,800 work orders completed in 2020. 

PSD Citywide specializes in web-based software for governments to modernize asset management, maintenance management, permitting, budgeting and GIS. PSD created the GMI to support GIS program development, capacity building and innovation in public sector organizations. 




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