Survey: City “setting the standard” for delivery of key services

Round Rock residents have a very positive perception of the City, and satisfaction with City services is much higher than other communities, according to a recent community survey.

The survey showed that 82 percent of residents are satisfied with the overall quality of life in Round Rock, and 89 percent are satisfied with the overall quality of City services, Ryan Murray of ETC Institute told the Round Rock City Council in an Oct. 13 presentation.

“The bottom line up front is that you’re setting the standard for the delivery of many key services,” Murray said.

When compared to other cities, Round Rock’s satisfaction with the overall quality of City services rated 38 percentage points above the national average and the Texas average. Round Rock rates above the Texas average in 45 of 50 survey topics and above the national average in 47 of the 50 areas assessed.

Police services, hiking and biking trails in the City, maintenance of major City streets, timing of traffic signals and transit services emerged as top priorities in the survey’s importance-satisfaction analysis. Of residents who had an opinion, 91 percent felt “safe” or “very safe” overall in the City.

ETC conducted the City’s biennial survey by mail and online and achieved a random sample of 479 residents. The results have a 95% level of confidence with a precision of at least plus-minus 4.4%.

Areas with the most significant satisfaction increases since the last survey two years ago include:

  • How quickly City staff responded to requests (+9%)
  • City communication with the public (+8%)
  • How well issues were handled by City employees (+8%)
  • City efforts to keep residents informed (+7%)
  • Availability of information on the City’s website (+5%)
  • Overall customer service (+5%)
  • Bulky item pick up/removal services (+5%)

Areas with the most significant satisfaction decreases since the last survey two years ago include:

  • City’s cable TV channel/video production (-5%)
  • Yard waste collection services (-5%)
  • Overall quality of life in the City (-6%)
  • Transportation planning in the City (-7%)
  • How well the City is planning for growth (-8%)
  • Overall quality of new development (-9%)
  • Traffic flow (getting better or staying the same (-9%)

When asked what are the three biggest issues facing Round Rock over the next five years, the top responses were:

  • Traffic, cited by 84% of respondents
  • Controlling rapid growth, 60%
  • High taxes/property taxes/finances, 55%

For more information about the City’s biennial survey, visit




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