water leaks

Save Water this Summer

The weather has been hit or miss so far this summer, with very little rain since July.  The City’s water use, as a whole, has doubled since the beginning of July!!  We were using close to 18 million gallons of water per day; now we’re up to 37 million gallons of water per day!  That’s a huge increase (city-wide, our use has doubled) all because of the heat.  I’m going to go out on a limb and say the high temperatures don’t mean we need to crank up the sprinklers.  That would be doing a disservice to our lawns and native plants AND our water source, which is Lake Georgetown.

While we aren’t in any mandatory water restrictions right now, the potential is there.  The lake levels have dropped from 100% full at the beginning of July, to 86% full as I’m writing this (mid-August).  That’s a lot of water reduction in only about 6 weeks!

I’d like to offer you several specific ways to help keep Round Rock’s water use low, so we don’t have to enact mandatory water restrictions.  You don’t have to do them all (however saving water = saving money and saving energy), so I just ask that you do as many as you can!

  1. Fix any and all leaks at your house; this could be a leaking toilet, a dripping faucet, or a pipe leak on the mainline. It could be leaks in the irrigation system.  Yes, there are a lot of places for water to leak from! 
    • The City’s Utility department has dye tablets and Teflon tape (aka plumber’s tape) for free in the Utility Billing Office. You can also request a free leak kit from the website here or see all our tips for leak detection at your property at roundrocktexas.gov/leaks
    • You can also view your water use on your city water portal; here you can see your weekly, daily, or hourly water use. You would be able to see if you have a leak if there is constant water use all day, even when you are sleeping or gone.  This isn’t in real time, there’s about a 12-hour delay, but it’s also great way to see how much you are using for different activities.
  2. Do not water more than twice per week. This is crucial to keep your lawn and landscape drought tolerant.  There are exceptions to this, like brand newly installed plants, gardens, plants in pots, but generally speaking, nothing needs  to be watered more than twice per week—some plants even less.
    • The problem with watering frequently is that the plant roots don’t grow long and strong.  They stay short and close to the plant—knowing they do not need to grow, as water will appear every day, or every other day.  Your landscaping goal should be to have a yard that you don’t have to water each summer, right?  Get the plant used to occasional watering, by not watering more than twice per week, and even cutting back to once per week.
    • Another great way to save is to not water if rain is forecast, or it has just rained—especially if it’s rained more than ½ an inch. Keep the water off for at least a week after a good soak.
  3. Is your yard thriving this summer? Looking lush and green and not realizing that it’s been over 100 degrees for weeks?  Does it look like it needs mowing once per week for sure, if not more?  If that’s the case, then I’d say you can reduce your runtimes (minutes) slightly and see if you notice any difference in the yard.  If not, great!  You’ve just reduced your water consumption.  You can try to reduce again, slightly, after a week or two to save some more!  By slightly, I’m talking 2 minutes.  That’s it—it’s not much, will your lawn even notice?    Try it! 
  4. Can you tell when your irrigation system has run because you have water all over your car, or back porch, or running down the street? That’s water is being wasted.  That’s water you’ve paid for, but not getting any benefit from.
    • Adjusting heads is relatively easy.  sometimes over time, the sprinkler heads just move and need some slight adjusting back to spray what they are supposed to spray.  In some cases, you can physically turn the head to face the direction it’s supposed to be spraying (this works best when the system is turned on, so you can see if you’re turning it to the right spot). 
    • Sometimes the head is just spraying water too far—over the landscape and into the street or driveway. We have a nice video that shows how to make that adjustment.  It’s also pretty easy, you just need a small, flat-head screwdriver and be willing to get a little wet! 
  5. Consider a smart controller for your irrigation system, rather than a traditional timer.
    • A smart controller will adjust for the weather, versus the traditional timer that waters every, just because it’s the set day to water, regardless if it is about to rain, or has just rained. The city’s irrigation rebate program may also cover a portion of the cost of a new controller, if it’s a WaterSense labeled controller.
    • Another way to achieve this would be to just water manually, not on a schedule. Actually look at your yard to determine if it looks stressed out (don’t do this during the heat of the day, because of course it will!); look at it first thing in the morning.  Is the grass leave blade upright, green, looking strong?  Then it’s good, no extra water is needed.

If you are going to water your lawn, we ask that you voluntarily stay on your water days; this way if we do go into mandatory restrictions you won’t need to make any changes.

    • For odd addresses, that’s Wednesday and/or Saturday.
    • For even addresses, that’s Thursday and/or Sunday.
    • No automatic irrigation is permitted between 10am – 7pm on any day.
    • Watering by hand allowed any day, at any time.

Need more detailed information about the water restrictions?  Visit the City website’s Drought Restriction page.

 

We Want to Alert You!

Is there truly ever a time that we enjoy opening bills?  I can’t think of any, except when maybe I’ve just paid off a credit card and am very happy to see the zero balance!  Who wouldn’t enjoy knowing you owe no money that month!?!?  I would love it!high bill

Well, when the opposite happens–opening a bill you thought would be small, but was very high—that can cause a lot of unhappy feelings, stress, anger, confusion—what happened?  Why is this so high?  Why didn’t I know?  Enter applicable emoji faces here.  Ha!

The City is trying to prevent that negative reaction from happening when you open up your water bill each month.  Thanks to the new automated water meters that the Utility Department has installed over the last several years, we can now let you know if you’ve had water running through your water meter without stopping for over 24 hours!  Pretty cool!

Here’s a little history on these new meters:  Back in 2009, we began upgrading the meters from a traditional meter that is read each month (and only once per month) by actual persons that walk the town, street by street, opening up meter boxes to write down that month’s number.  That was pretty inefficient, but the standard practice in the water metering world.  Those new meters installed starting in 2009 were called AMR (automatic meter reading), as a person didn’t have to walk all day and open up these boxes.  Now we could read the meters from the comfort of a car, with this drive-by system, as the meter reads would automatically be uploaded into the computer in the car with the now-mobile meter reader.  This allowed the city to read meters much faster, find meters that weren’t working quicker, prevent mistakes made when manually reading the meter, and provide more water data and information to you (our water customers) about when water is being used at your property.  (You may have seen some of the cool water use graphs we can now access.)

Moving forward, starting in 2015, we upgraded the meters again, moving to an even more automated system where now we don’t even need to drive-by to get the monthly meter reads.  Now, the meters send their reads twice a day to our billing software infrastructure.  This makes us even more efficient in removing vehicles off the road (helping with air quality, saving fuel costs), knowing nearly immediately when meters stop working, having quicker access to water use to help answer questions about why bills may be high, and again, (we’re coming full circle now) let you know if you have a leak registering on your water meter.

We receive an alert from the meter if water has been flowing for more than 24-hours without stopping.  So, rather than finding out a month or so later (when the bill comes in the mail AND you’ve actually opened it), you now may find out within a week that you have some kind of odd water use.  You can start checking things out at your house to prevent that shocked when opening the bill experience!  Maybe it’s an easy-to-prevent toilet leak, a water hose left running, a swimming pool fill stuck open, or unfortunately something worse, but we want you to know about it as soon as possible to prevent damage, save money, and save water! alert word

The leak alerts will primarily be sent in the mail as a postcard, but may be a doorhanger, or an email.  We aren’t able to say what specifically is causing the constant water use, we can only tell you that water is being used continuously at your house.  Hopefully before the end of this year, you’ll also be able to receive this alert as a text message.  More on that coming soon!

Starting this leak alert notification is just another way we are striving to save water as a community and provide the best customer service we can, to you!  I really hope you never get one sent to you—no one wants a leak!  But if you do, you’re welcome!

Fix a Leak Week

The week of March 16-20, marks the EPA’s WaterSense program’s Fix a Leak Week to encourage families to check for water leak and drips in their bathrooms, kitchens, and yards–and fix them!

Check out this cute video on how to accomplish this:

 

An easy way to determine if you may have a leak, is to go look at your water water meter and see if the hand on the meter is moving when no water is being used in your house.  You can also look at your water bill usage (look at the gallons, not just the dollars).  If you’re using more than 2,000 gallons per person, per month, in the home, then usage is higher than average and you may want to check for leaks.

Good luck!