Every two years, the City of Round Rock conducts a survey of its citizens to see how well the city government is meeting their needs and to determine the issues of concern to them.
Round Rock residents have a very positive perception of the City, and satisfaction with City services is much higher than other communities, according to 2022 community survey, conducted by ETC Institute.
Eighty-two percent of residents are satisfied with the overall quality of life in Round Rock. Eighty-nine percent of residents are satisfied with the overall quality of City services.
Areas with the most significant satisfaction increases since the last survey two years ago include:
- How quickly City staff responded to requests (+9%)
- City communication with the public (+8%)
- How well issues were handled by City employees (+8%)
- City efforts to keep residents informed (+7%)
- Availability of information on the City’s website (+5%)
- Overall customer service (+5%)
- Bulky item pick up/removal services (+5%)
Areas with the most significant satisfaction decreases since the last survey two years ago include:
- City’s cable TV channel/video production (-5%)
- Yard waste collection services (-5%)
- Overall quality of life in the City (-6%)
- Transportation planning in the City (-7%)
- How well the City is planning for growth (-8%)
- Overall quality of new development (-9%)
- Traffic flow (getting better or staying the same (-9%)
When asked what are the three biggest issues facing Round Rock over the next five years, the top responses were:
- Traffic, cited by 84% of respondents
- Controlling rapid growth, 60%
- High taxes/property taxes/finances, 55%
When compared to other cities, Round Rock’s satisfaction with the overall quality of City services rated 38 percentage points above the national average and the Texas average. Round Rock rates above the Texas average in 45 of 50 survey topics and above the national average in 47 of the 50 areas assessed.
ETC conducted the City’s biennial survey by mail and online and achieved a random sample of 479 residents. The results have a 95% level of confidence with a precision of at least plus-minus 4.4%.