Social Media Commenting Guide

The City of Round Rock has multiple social media accounts to further connect with citizens and other folks.

We wish to promote effective communication and maintain a respectful dialogue in the social sphere. In that spirit, our commenting and moderation rules will maintain a productive and open forum for community discussion. Our social media channels are intended for community discussion among Round Rock residents, but non-residents are welcome to comment.

To make an open records request, we recommend going to our Open Records Center.

Facebook Comments Moderation Policy

Moderators may remove or redirect comments that contain:

• Content that is off topic or not within the scope of the responsibilities of the City of Round Rock (or the specific departmental Page)
• Abusive, profane or insulting language
• Attacks on individual character or to the personality of individuals
• Commercial endorsements of products, services, organizations or other entities
• Political endorsements of parties, candidates or groups
• Content that infringes on copyrights
• Substantially repetitive content
• Solicitations of funds
• Speculative comments on any ongoing investigation
• Content that implies, promotes or encourages illegal activity
• Sexual content

You may be banned from our Facebook pages if you act contrary to these rules.

Twitter Moderation Policy

Moderators may block individuals from following City accounts if they reply to our tweets with tweets that contain the following:

• Content that is off topic or not within the scope of the responsibilities of the City of Round Rock (or the specific departmental account)
• Abusive, profane or insulting language
• Attacks on individual character or to the personality of individuals
• Commercial endorsements of products, services, organizations or other entities
• Political endorsements of parties, candidates or groups
• Content that infringes on copyrights
• Substantially repetitive content
• Solicitations of funds
• Speculative comments on any ongoing investigation
• Content that implies, promotes or encourages illegal activity
• Sexual content

Comments on Facebook and Twitter are not deemed to be official public testimony concerning any project or program for which the City is required to hold a public hearing. Expressing your opinion there is for discussion only and is not a substitute for a formal statement in a public hearing process.