To help utility customers who experienced leaks in their homes between Feb. 12 and Feb. 24 due to the recent severe winter weather, the City of Round Rock will be making adjustments to their bills so they don’t have to pay for the water lost. 

Customers with leaks will see a credit on future bills for excess consumption due to the weather event. The City will be using its automated metering system to identify potential leaks, but customers are welcome to call the Utility Billing office at 512-218-5460 if you believe you have experienced water loss during the weather event. 

Because the weather forced the closure of City offices for a week, our billing cycles have been delayed. The delay will not impact the number of days or water consumption customers are billed for; it only alters the timeline for sending the bills. Update: Accounts affected by this delay are those with bills due on March 3 and March 10. Those accounts will not receive penalties or be disconnected for the bills delayed in February. 

Update: The City will keep residential wastewater charges unchanged from last year to prevent any adverse impacts of pipe bursts or dripping faucets on our customers’ winter averaging for wastewater from this year’s storm.

We ask for customers to be patient over the next 30-45 days as we work to complete these intensive billing and adjustment processes. Please call the Utility Billing office at 512-218-5460 if you have questions or to report a leak.