Utility Services Connect Service Payment Options
Service Interruption Utility Billing Forms Friendly Rock Program Rates
| REMINDER: Tiered water rates start with the May water bill. Find more details on the utility rates page. |
New Resident Guide
Residential water, wastewater (sewer), drainage (stormwater), garbage and recycling collection services are provided through the City. Residents also benefit from many other utilities and environmental services and programs, such as rebates for water efficient appliances, tips for maintaining your home plumbing, drop-off recycling center, safe and easy disposal of household hazardous waste, document and hard drive shred events, rain barrel sales, and more…
Utility Services
Welcome to Round Rock! We are excited you chose Round Rock to be your new home. All the information you need to know when moving to Round Rock is included in the New Resident Guide. The water, wastewater (sewer), drainage utility, garbage and recycling collection services are provided through the City. See Connect Service to access the Application Forms. The gas and electric providers are listed below.
| Water, Wastewater, Garbage and Recycling | City of Round Rock | 512-218-5460 |
| Gas | Atmos Energy | 1-800-460-3030 |
Electricity | Oncor* Power to Choose | 1-866-797-4839 |
* Oncor delivers the electricity. Residents choose which provider the services are billed through.
Want to know what you’re paying for? Watch this quick video about the water service a typical residential water bill covers, and the costs of delivering a consistent, reliable flow of safe and affordable drinking water to your faucet.
Friendly Rock Program
This program helps those in need of financial assistance pay for essential water utility services. To donate, call 512-218-5460 or submit the Friendly Rock Application to the Utility Billing Office.
Service Interrupted/Disconnected
If your water service has been interrupted for non-payment, please call 512-218-5460 to speak with a billing representative. If payment has been made, provide the confirmation number to the billing representative to have service restored. Accounts subject to interruption must be paid before 5 p.m. Central Standard Time on the due date in order to prevent possible interruption.
Utility Billing Office
221 E. Main Street
Round Rock, Texas 78664
Phone: 512-218-5460 | Fax: 512-218-5463
Normal business hours are 8 a.m. to 5 p.m., Monday – Friday. Closed on City holidays.