In an effort to streamline transactions and reduce lobby wait times, Round Rock Utility Billing will require customers paying with a credit card in the office to use self-service payment tablets located in the Utility Billing lobby.
Customers paying with cash or check can continue to pay their bill directly with Utility Billing staff. Customers paying via credit card can also pay their bill online anytime, day or night, at www.roundrocktexas.gov/paymybill. or by calling 1-855-894-2392.
The City of Round Rock’s Utility Billing Department manages water, wastewater, stormwater and solid waste account services for residents and businesses. The team handles account setup and maintenance, issues monthly bills, processes payments and provides customer support for service questions. Utility Billing also offers a variety of payment options—including online, by phone, mail and in-person—to make managing accounts as convenient as possible.
Utility Bill Payment Methods
Online
Visit www.roundrocktexas.gov/paymybill to get started. Customers can set up a one-time payment or set up auto-pay by registering for an account.
Phone
To make a payment via phone, call the toll-free number at 1-855-894-2392. Select “#” after entering both your CID number and your Account number (i.e. XXXXXX# XXXXXX#).
Lobby
Payment can be given in-person at City Hall, 221 E. Main Street, from 9 a.m. to 5 p.m., Monday through Friday. In-person credit card transactions can now be made using self-service payment tablets located in the lobby.
Deposit Box
Checks and/or money orders can be deposited 24 hours a day. Our deposit box is located along Bagdad Avenue at City Hall, 221 E. Main Street.
Payment can be mailed to:
Utility Billing
221 E. Main Street
Round Rock, TX 78664
