The City of Round Rock provides residential and commercial water, wastewater, and stormwater utility services, and garbage and recycling services at rates that continue to be among the lowest in the region.
The Utility Billing office will provide a monthly bill to residential customers. Services include water consumption, wastewater, stormwater drainage, garbage, and recycling.
Monthly Residential Charges*
Garbage and Recycling: $19.37 plus tax
Stormwater Drainage: $4.75
Wastewater (Sewer): Base Fee $13.27 plus $3.09 per 1,000 gallons
|Volume Tiers (gallons)||Volume Rate (per 1,000 gallons)|
|0 – 15,000||$2.56|
|15,001 – 21,000||$3.20|
|21,001 – 27,000||$3.85|
Water Rate Calculator
Think that can go down the drain? Think again. Learn essential facts and tips to prevent sewage from overflowing on your property. See Wastewater At Home.
Customers pay a monthly base fee, determined by meter size, plus the volume rate of $3.09 per 1,000 gallons of usage. Residential wastewater usage is determined following the Wastewater Averaging Method.
Residential garbage and recycling curbside collection is provided by Central Texas Refuse and billed through the City of Round Rock. Garbage is collected once per week and recycling every other week on the same day – see My Pickup Day.
Monthly Residential Service Charge: $19.37 + tax
Residential Services also include:
- Household Hazardous Waste Events
- Spring Clean-Up (bulk trash)
- Shred for Paws Cause
- Recycling Center
- Curbside Garbage and Recycling
For questions or concerns regarding the curbside collection, please call 512-255-4980.
The stormwater drainage utility fee considers the total area on a property covered by materials such as asphalt or concrete that affect the amount of water runoff. How is my bill calculated?
- Residential rate = $4.75 per dwelling unit
- Non-residential rate = $1.64 per 1,000 square feet
The monthly base fee is determined by the meter size.
Commercial customers pay a monthly base fee according to the meter size and a volume rate of $2.80 per 1,000 gallons.
The City of Round Rock has transitioned to a single provider refuse collection program. All commercial garbage and recycling collection services are now performed by Central Texas Refuse (CTR).
If CTR is not your current provider, call 512-255-4980 or email firstname.lastname@example.org to discuss the process for setting up your account.
The stormwater utility fee considers the total area on a property covered by materials such as asphalt or concrete that affect the amount of water runoff. How is my bill calculated?
- Non-residential rate = $1.64 per 1,000 square feet of impervious area
The stormwater utility fees are billed to all properties within the City limits. Properties that do not receive other City utility services will only be billed for stormwater.
Irrigation Only Customers
Customers with a separate meter for irrigation pay a monthly base fee, plus the volume rate based on the type of irrigation water.
Tap water irrigation customers pay the irrigation tiered rate per 1000 gallons.
Reuse water rates have only one block volume rate of $1.92 per 1000 gallons. In addition, reuse water is not subject to ANY watering restrictions.
Monthly Base Fee
The size of the meter determines the monthly base fee. For example, the standard residential meter is 5/8 inch.
|Base Fees effective as of October 1, 2018|
Tiered Water Rates
The City’s tiered rates are designed to encourage water conservation throughout the year by charging a higher rate to higher usage customers.
The average residential customer uses less than 15,000 gallons of water a month; therefore pays the Tier 1 rate. Water usage exceeding 15,000 gallons is charged a higher rate.
The City offers various tools, services, and incentives to help you make the most of your water and your money! Including rebates on water-efficient products and services, discounted rain barrels, leak detection kits, and more. See Water Conservation for more water-saving tips.
The table below shows each tier’s volume (gallons) based on meter size and the rate per 1,000 gallons for each tier.
|Tier Volumes (gallons)|
Rate per 1,000 gallons
|Tier 1||0 – 15,000||0 – 22,500||0 – 37,500||$2.56|
|Tier 2||15,001 – 21,000||22,501 – 31,500||37,501 – 52,500||$3.20|
|Tier 3||21,001 – 27,000||31,501 – 40,500||52,501 – 67,500||$3.85|
|Tier 4||27,001 +||40,501 +||67,501 +||$5.77|
Each year, the City takes your average water use for November, December, and January to calculate your wastewater usage. Typically, water use is the lowest this year due to little or no outdoor water use.
Depending on your route, consumption used to calculate your wastewater average may come from usage in November, December, January, and February. Watch your bills to determine the approximate date your meter is read each month. For example, your average wastewater calculation will start on the day your meter is read in November and end on the day your meter is read in February.
Learn ways you can save money on your utility by visiting water conservation.
|Additional Service Trip Fee||$25.00|
$25.00 fee if paid after the Disconnect date (even if service has not been disconnected)
Connection Fee (new connection or transfer service)
Normal business hours
Same day service
$25.00 connection fee plus $75.00 same-day fee
|Deposit||$100.00 or more based on meter size|
10 percent of past-due balance or $2.50; whichever is more
Next day service
Same day service
$50.00 reconnect fee plus the past due balance paid in full
$75.00 reconnect fee plus the past due balance paid in full
The Utility Billing Division charges $25.00 per trip to re-read meters unless the City’s error causes the trip. For example, suppose any plants, large rocks, or obstacles hinder the meter technician from accessing the meter. In that case, Utility Billing will include an additional trip fee on the customer’s bill. Therefore, please ensure all debris or building structures are removed to prevent multiple service trip fees from being assessed to your bill.
As an incentive to promote on-time payments, the City has adopted a $25 fee charged to utility customers who do not pay by the Disconnect date, as reflected on each bill. The $25 fee is applicable even if the service is not disconnected.
Customers will see all connection and deposit fees on their first month’s bill. In addition, a $25.00 service connection fee is required for each new connection and transfer of existing services. When a customer requests service after regular business hours or same-day connection, a $25.00 connection fee and a $75.00 after hours/same day fee will be applied.
Deposits are based on meter size. The standard residential meter size is 5/8 inch. Below are the current rates for our meter deposits.
- 5/8-inch to 1-inch meter – $100
- 1 1/2-inch meter – $150
- 2-inch or larger sized meter – $100 per inch or fraction thereof
The deposit will be refunded to a customer when:
- Service is canceled, provided that any unpaid charges will first be deducted from the deposit.
- The customer has 12 consecutive months of satisfactory payment history.
If a customer’s deposit is refunded due to satisfactory payment history but:
- A customer has their services suspended due to non-payment
- A customer submits a check payment that gets returned due to insufficient funds
- A customer tampers with a City meter
The customer will be required to re-pay the meter deposit.
Utility Billing customers have 16 days from the date the bill is mailed to pay the balance due on their account without penalty. Your static due date is based on the geographic location of your home and is reflected on your bill. The current schedule for all Round Rock due dates is as follows:
- Zone 1 – Due on the 3rd of the month
- Zone 2 – Due on the 10th of the month
- Zone 3 – Due on the 17th of the month
- Zone 4 – Due on the 24th of the month
If your due date falls on a weekend or holiday, it will be extended to the following business day. Payments made after the due date are subject to a late fee. Late fees are assessed the day after your due date and are 10 percent of the past-due balance or $2.50, whichever is greater. For payment options, visit the Make a Payment section.
Residential customers over 60 years of age can apply in writing to waive late fees up to 25 days beyond the original due date.
Service may be disconnected if payment is not received within 14 days of the bill due date. To have service restored on the next business day, the customer must pay the past due balance plus the $50 reconnect fee during normal business hours. To have service restored on the same day, the past due balance plus the $75 reconnect fee must be paid by 4:30 p.m. To have your service restored please contact the Utility Billing Office.
Normal business hours are 8:00 a.m. to 5:00 p.m., Monday – Friday. Closed on city holidays.