Welcome to your online payment portal!
Welcome to the City of Round Rock Utility Billing payment portal! Customers can access the online portal by clicking the “Pay Utility Bill Online” link below. If you prefer to pay your bill by phone, in person, through bank bill pay, mail, or one of our other payment types, please see “Utility Billing Payment Methods” below.
Note: We are working on adding new payment and water consumption features to our online customer portal. Stay tuned!
Payment Portal FAQs
The updated features you will enjoy on our user-friendly customer portal include real-time account updates, payment history, setting your communication preferences, and more. The online customer portal will also accept additional payment methods, such as American Express, Discover, PayPal, eCheck, and Walmart Pay.
Note: Additional payment and consumption features are coming soon!
Yes! You can set up your account to draft automatically up to 7 days before your due date using either Visa, MasterCard, Discover, American Express, checking or savings account.
Before you can set up autopay you must register your account on our customer portal. You can watch our video tutorial to register your account and set up autopay. If you have issues with registration or autopay setup, please contact Utility Billing at 512-218-5460 from 8 a.m. to 5 p.m., Monday through Friday.
Customers will now have the option of having multiple accounts under one user profile. After completing registration, you can individually add your utility accounts using the CID-Account #, all within the same email and user profile.
You will have access to your last 12 utility bills showing your monthly consumption on each bill. In addition, customers can request daily and hourly water consumption report by filling out and submitting the electronic Water Consumption request form at roundrocktexas.gov/utilitybilling.
Note: New water consumption features are coming soon!
Customers can request their daily water consumption history by submitting a Water Consumption Request form.
Note: New water consumption features are coming soon!
The City of Round Rock does not charge transaction fees to customers when they make their Utility Billing Payments on the Customer Portal. You can pay using Visa, MasterCard, Discover, American Express, eCheck, PayPal or Amazon Pay without additional charge.
Utility Bill Payment Methods
Phone
To make a payment via phone, call the toll-free number at 1-855-894-2392. Select “#” after entering both your CID number and your Account number (i.e. XXXXXX# XXXXXX#).
Lobby
Payment can be given in-person at City Hall, 221 E. Main Street, from 8:00 a.m. to 5:00 p.m. Monday through Friday.
Deposit Box
Checks and/or money orders can be deposited 24 hours a day.
Our primary deposit box is located at the corner of Bagdad Avenue and Sheppard Street at City Hall, 221 E. Main Street. The second freestanding deposit box on the east side of the building is currently closed due to road construction.
Payment can be mailed to:
Utility Billing
221 E. Main Street
Round Rock, TX 78664
Now accepting the following payment types:
- American Express
- Discover
- PayPal
- Walmart Pay
- eCheck
Due Dates
The City of Round Rock’s service area is distributed into four billing zones based on your property’s geographic location, so customers cannot change their due date. However, customers are able to schedule auto payment up to seven days before their due date.
Utility bills are mailed once per month and are due as follows:
- Zone 1 – Due every 3rd of the month
- Zone 2 – Due every 10th of the month
- Zone 3 – Due every 17th of the month
- Zone 4 – Due every 24th of the month
