Welcome to your new payment portal!
The City of Round Rock has implemented a new utility billing payment system, with a new online portal that can be accessed by clicking the “Pay Utility Bill Online” link below. If you prefer to pay your bill by phone, in person, through bank bill pay, mail or one of our other new payment types, please see “Utility Billing Payment Methods” below.
If you are an auto-pay customer, you MUST register your account in order for your information for future auto-payments to occur. This change does NOT impact customers paying by phone, in person, by ACH draft, through bank bill pay or via mail.
We think you’ll find the new portal user-friendly, but if you have trouble, you can follow our step-by-step instructions or watch our video tutorial. If you continue to have issues, please contact Utility Billing at 512-218-5460 from 8 a.m. to 5 p.m., Monday through Friday.
New payment portal FAQs
Yes! If you are currently enrolled in automatic payments, this upgrade will require you to register your account and re-establish your recurring auto-payment information through our new customer portal starting August 29. To protect the security of your encrypted financial information, we cannot transfer your current payment information to the new portal. Instead, you will have to log in to the new payment portal using a newly established username and password and sign up for auto-payment. If you do not update your auto-payment information on the new payment portal, your auto-payment will not process as of August 29.
Because of the City’s commitment to working with our customers through this transition, Round Rock Utility Billing will suspend all late fees and disconnections through October 2022.
You will enjoy new features on this user-friendly web design, including real-time account updates, payment history, the ability to set your communication preferences and more. The change in utility billing payment systems will also enable the City to accept new payment methods, such as American Express, Discover, PayPal, eCheck, Walmart Pay and more to come.
Customers will now have the option of having multiple accounts under one user profile. After completing registration, you can individually add your utility accounts using the CID-Account #, all within the same email and user profile.
You will have access to your last 12 utility bills showing your monthly consumption on each bill. In addition, customers can request daily and hourly water consumption report by filling out and submitting the electronic Water Consumption request form at roundrocktexas.gov/utilitybilling.
Utility Bill Payment Methods
To make a payment via phone, call the toll-free number at 1-855-894-2392. Select “#” after entering both your CID number and your Account number (i.e. XXXXXX# XXXXXX#).
Payment can be given in-person at City Hall, 221 E. Main Street, from 8:00 a.m. to 5:00 p.m. Monday through Friday.
Checks and/or money orders can be deposited 24 hours a day.
Our primary deposit box is located at the corner of Bagdad Avenue and Sheppard Street at City Hall, 221 E. Main Street. The second freestanding deposit box on the east side of the building is currently closed due to road construction.
Payment can be mailed to:
221 E. Main Street
Round Rock, TX 78664
NEW! Now accepting the following payment types:
The City of Round Rock’s service area is distributed into four billing zones based on your property’s geographic location, so customers cannot change their due date. However, customers are able to schedule auto payment up to seven days before their due date.
Utility bills are mailed once per month and are due as follows:
- Zone 1 – Due every 3rd of the month
- Zone 2 – Due every 10th of the month
- Zone 3 – Due every 17th of the month
- Zone 4 – Due every 24th of the month