Welcome to your new payment portal!
The City of Round Rock has implemented a new utility billing payment system, with a new online portal that can be accessed by clicking the “Pay Utility Bill Online” link below. If you prefer to pay your bill by phone, in person, through bank bill pay, mail or one of our other new payment types, please see “Utility Billing Payment Methods” below.
New payment portal FAQs
Yes! If you were enrolled in automatic payments prior to Aug. 29, your recurring auto-payment information did not transfer to the new system. To protect the security of your encrypted financial information, we cannot transfer your current payment information to the new portal. Instead, you will have to log in to the new payment portal using a newly established username and password and sign up for auto-payment, if you have not already done so.
You can follow our step-by-step instructions or watch our video tutorial to re-register your account. If you continue to have issues, please contact Utility Billing at 512-218-5460 from 8 a.m. to 5 p.m., Monday through Friday.
Because of the City’s commitment to working with our customers through this transition, Round Rock Utility Billing will suspend all late fees and disconnections through October 2022.
You will enjoy new features on this user-friendly web design, including real-time account updates, payment history, the ability to set your communication preferences and more. The change in utility billing payment systems will also enable the City to accept new payment methods, such as American Express, Discover, PayPal, eCheck, Walmart Pay and more to come.
Customers will now have the option of having multiple accounts under one user profile. After completing registration, you can individually add your utility accounts using the CID-Account #, all within the same email and user profile.
While we think you will agree the new payment portal is user-friendly, please feel free to contact us at 512-218-5460 from 8 a.m. to 5 p.m., Monday through Friday and we will be happy to walk you through it. You may also follow our step-by-step instructions or watch our video tutorial.
You will have access to your last 12 utility bills showing your monthly consumption on each bill. In addition, customers can request daily and hourly water consumption report by filling out and submitting the electronic Water Consumption request form at roundrocktexas.gov/utilitybilling.
Customers can request their daily water consumption history by submitting a Water Consumption Request form.
Utility Bill Payment Methods
Phone
To make a payment via phone, call the toll-free number at 1-855-894-2392. Select “#” after entering both your CID number and your Account number (i.e. XXXXXX# XXXXXX#).
Lobby
Payment can be given in-person at City Hall, 221 E. Main Street, from 8:00 a.m. to 5:00 p.m. Monday through Friday.
Deposit Box
Checks and/or money orders can be deposited 24 hours a day.
Our primary deposit box is located at the corner of Bagdad Avenue and Sheppard Street at City Hall, 221 E. Main Street. The second freestanding deposit box on the east side of the building is currently closed due to road construction.
Payment can be mailed to:
Utility Billing
221 E. Main Street
Round Rock, TX 78664
NEW! Now accepting the following payment types:
- American Express
- Discover
- PayPal
- Walmart Pay
- eCheck
Due Dates
The City of Round Rock’s service area is distributed into four billing zones based on your property’s geographic location, so customers cannot change their due date. However, customers are able to schedule auto payment up to seven days before their due date.
Utility bills are mailed once per month and are due as follows:
- Zone 1 – Due every 3rd of the month
- Zone 2 – Due every 10th of the month
- Zone 3 – Due every 17th of the month
- Zone 4 – Due every 24th of the month
