Welcome to your online payment portal!
Customers can access the online portal by clicking the button below. If you prefer to pay your bill by phone, in person, through bank bill pay, mail or one of our other payment types, please see “Utility Bill Payment Methods” below. You can also view and manage your water consumption by logging onto the online customer portal.
Consumption Portal FAQs
Water Consumption Tracking: Monitor your water consumption hourly, daily, and monthly with easy-to-read graphs to stay up to date on your water consumption.
Alerts: Your water usage is important to us, and we want to ensure you’re always in the know. Stay informed about continuous usage and set thresholds alerts ensuring you’re in control of your water consumption.
Usage Comparisons: The portal will offer insight into your current and historical usage, helping you understand your consumption patterns better.
Download and Analyze Consumption Data: Securely access and download your consumption data in an industry-standard XML format at your convenience – compatible with most browsers.
Remember, the Utility Billing Customer Portal is designed to give you insights into your water usage, empowering you to make informed decisions about your water consumption and contribute to water conservation efforts. If you have any questions or need further assistance, feel free to reach out to our customer support team at 512-218-5460.
If you have an account, simply log in using your credentials. If you’re new to the portal, you can get help creating an account by watching our video tutorial and using our step-by-step guide (PDF).
Note: Please disable the pop-up blocker on your browser to view your consumption.
Alerts are communication preferences that allow customers to receive customized updates about their water consumption. You can easily schedule a notification alert to receive updates about your water consumption usage by email or text. You can learn more about alerts by clicking here. (PDF)
Over time as your water usage accumulates in your consumption history you will have the ability to compare changes in your consumption from the previous day, week or month. Learn more about comparing your usage by clicking here. (PDF)
Whether viewing your consumption in the “Chart” or “Data” View, be sure to use the consumption markers feature to create a customized date reminder when you make any changes that could impact how you use water. You can learn more about consumption markers by clicking here. (PDF)
In “Charts” View, you’ll now be able to track and compare your consumption usage by day, week or month. You can learn more about Charts by clicking here. (PDF)
By clicking on “Data,” you can compare how your consumption fluctuates over time using a calendar-style format.
(click image to enlarge)
Data Views’ unique heat map feature will compare your consumption usage over time. Blue-shaded squares indicate when your water usage is lower than average, and orange-shaded squares indicate when your water usage is higher than average.
Round Rock customers will be able to view their consumption after their first bill is generated. Typically, 30 days after water service is connected. Consumption data will only be visible to customers who have active accounts.
The previous day’s usage is available for graphing every day. There is a 4-hour latency window for customers viewing their consumption. For example, if you log into your portal at 5 p.m., you will see your consumption data up to 1 p.m. for that day.
Bill Payment FAQs
Our user-friendly customer portal includes the ability to get real-time account updates, view payment history, set your communication preferences and more. The online customer portal accepts additional payment methods, such as Apple Pay, Google Pay, American Express, Discover, PayPal, eCheck and Walmart Pay.
Yes! You can set up your account to draft automatically up to 7 days before your due date using either Visa, MasterCard, Discover, American Express, checking or savings account.
Before you can set up autopay you must register your account on our customer portal. You can watch our video tutorial to register your account and set up autopay. If you have issues with registration or autopay setup, please contact Utility Billing at 512-218-5460 from 8 a.m. to 5 p.m., Monday through Friday.
Customers have the option of having multiple accounts under one user profile. After completing registration, you can individually add your utility accounts using the CID-Account #, all within the same email and user profile.
If you encounter any issues, please contact us at 512-218-5460 from 8 a.m. to 5 p.m., Monday through Friday, and we will be happy to assist you. You can also watch our video tutorial to guide you through the registration process and autopay setup.
The City of Round Rock does not charge transaction fees to customers when they make their Utility Billing Payments on the Customer Portal. You can pay using Visa, MasterCard, Discover, American Express, eCheck, PayPal, Amazon Pay, Apple Pay and Google Pay without additional charge.
Yes! The City of Round Rock accepts cash bill payments in a number of ways. Residents wishing to pay using cash can visit the online Customer Portal and select $Cash within the payment options. You will be sent a barcode that you can use at a
number of local retail stores including CVS, Walgreens, Dollar General, Office Depot and more. Transactions at these locations will incur a $2.95 transaction fee.
Additionally, residents can visit any Walmart to pay using cash, debit cards or Ucards™. Simply visit the Walmart MoneyCenter and provide your City of Round Rock CID-Account Number and identification to get started. Transactions made within Walmart will incur a $1.50 transaction fee.
Deposit Waiver FAQs
The City offers a deposit waiver for eligible residential customers applying for service. The following customers may be eligible:
- A new customer applying for services who provides a letter of credit* from another utility confirming that, in the 12 months prior to the application date, the customer:
- Has not had more than one (1) late payment for services
- Has not had services disconnected for nonpayment
- Has not been issued more than one (1) insufficient funds notice
- Has not engaged in meter tampering
*Note: The letter of credit is subject to verification by the City of Round Rock.
- A customer applying for services who is military personnel returning from deployment and provides U.S. military orders confirming deployment within the past twelve (12) months
- An existing customer aged 65 or older who is applying for new services and does not have any outstanding past due balance at the time of application
Utility Bill Payment Methods
Phone
To make a payment via phone, call the toll-free number at 1-855-894-2392. Select “#” after entering both your CID number and your Account number (i.e. XXXXXX# XXXXXX#).
Lobby
Payment can be given in-person at City Hall, 221 E. Main Street, from 9 a.m. to 5 p.m., Monday through Friday.
Deposit Box
Checks and/or money orders can be deposited 24 hours a day. Our deposit box is located along Bagdad Avenue at City Hall, 221 E. Main Street.
Payment can be mailed to:
Utility Billing
221 E. Main Street
Round Rock, TX 78664
Now accepting the following payment types:
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Walmart Pay
- eCheck
Due Dates
The City of Round Rock’s service area is distributed into four billing zones based on your property’s geographic location, so customers cannot change their due date. However, customers are able to schedule auto payment up to seven days before their due date.
Utility bills are mailed once per month and are due as follows:
- Zone 1 – Due every 3rd of the month
- Zone 2 – Due every 10th of the month
- Zone 3 – Due every 17th of the month
- Zone 4 – Due every 24th of the month
