Connect Service

The City of Round Rock provides residents with water, wastewater (sewer), stormwater utility services and garbage and recycling collection services. 

To establish new service, disconnect service, or transfer existing services, please submit a Service Request.

New Residents

Welcome to Round Rock! The New Resident Guide is an excellent resource if you are new to Round Rock. The City provides residential water, wastewater (sewer), storm-water drainage, garbage, and recycling collection services. The gas and electric providers are listed below.

Water, Wastewater, Garbage, and RecyclingCity of Round Rock512-218-5460
GasAtmos Energy1-800-460-3030
Electricity
OncorPower to Choose1-866-797-4839

* Oncor delivers the electricity. Residents choose which service provider will bill their electric services.

Are you looking to establish a new utility billing account with the City of Round Rock? Please ensure you:

  • Complete the application process at least two business days before the requested start date to avoid delays.
  • Submit a Residential or Commercial Application.
  • Residents will need to upload a copy of a government-issued photo ID for both the applicant and co-applicant. Commercial customers using a tax ID do not need to submit a photo ID.
  • You will receive a confirmation email once the application has been processed.

Transfer Existing Residential Service

Do you have an existing account and planning on moving within the City of Round Rock to another home? Please ensure you:

  • Complete the Transfer Service Application
  • Upload a copy of a government-issued photo ID and your current Customer ID (CID) – Account number. 
  • You will receive a confirmation email once the application has been processed.

Your Utility Services

The City of Round Rock provides residential water, wastewater, stormwater utility services, and garbage and recycling collection services.

As a Round Rock resident, you have access to our Water Conservation Rebates, Deepwood Recycling Center, discounted Rain Barrel Sales, Shred for a Paws Cause, Household Hazardous Waste events, and more! See all Events and Programs.

Utility Billing Office

221 E. Main Street
Round Rock, Texas 78664
Phone: 512-218-5460 | Email: ubmgmt@roundrocktexas.gov
Business Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m. Closed on City holidays.

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