Connect Service

The City of Round Rock provides residents with water, wastewater (sewer), storm-water drainage, garbage, and recycling collection services. 

To establish new services, disconnect services, or transfer existing services, please submit a Service Request.

New Residents

Welcome to Round Rock! The New Resident Guide is an excellent resource if you are new to Round Rock. The City provides residential water, wastewater (sewer), storm-water drainage, garbage, and recycling collection services. The gas and electric providers are listed below.

Water, Wastewater, Garbage, and RecyclingCity of Round Rock512-218-5460
GasAtmos Energy1-800-460-3030
Electricity
OncorPower to Choose1-866-797-4839

* Oncor delivers the electricity. Residents choose which service provider will bill their electric services.

Are you looking to establish a new utility billing account with the City of Round Rock? Please ensure you:

  • Complete the application process at least two business days before the requested start date to avoid delays
  • Submit a Residential or Commercial Application.
  • Residents will need to upload a copy of a government photo identification for both the applicant and co-applicant. Commercial customers using a tax ID do not need to submit a photo ID.
  • You will receive a confirmation email once the application has been processed.

Transfer Existing Residential Service

Do you have an existing account and planning on moving within the City of Round Rock to another home? Please ensure you:

  • Complete the Transfer Service Application
  • Customers will need to upload a copy of a government photo identification and their current CID – Account number. 
  • You will receive a confirmation email once the application has been processed.

Your Utility Services

Round Rock residents benefit from many environmental service programs such as rebates for water-efficient appliances, hazardous household items, and discounted rain barrels. To learn about our city programs and key dates, please visit Utilities and Environmental Services.

Utility Billing Office

221 E. Main Street
Round Rock, Texas 78664
Phone: 512-218-5460 | Email: ubmgmt@roundrocktexas.gov
Business Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m. Closed on City holidays.

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