Connect Service

Utility Billing Application Forms

New Residential Service   New Commercial Service   Transfer Existing Service   Utility Billing Forms

New Service Connections

The City requires 1-2 business days notice to connect service. To avoid delays, complete the application process at least two business days prior to the requested start date. Service will be activated during normal business hours. Applications received on Saturday, Sunday, or holidays will be initiated on the preceding business day.

Residential Application Process
  1. Complete the New Service Application (includes optional forms: Direct Draft and Comment Card)
  2. Submit the completed application form(s) along with a copy of the photo ID for the both applicant and co-applicant:
  3. You will receive a confirmation email once the application has been processed.
  4. Connection fee and deposit will be applied to first month’s bill.
Commercial Business Application Process
  1. Complete the New Service Application (includes optional forms: Direct Draft and Comment Card)
  2. Submit the completed application form(s):
  3. You will receive a confirmation email once the application has been processed.
  4. Connection fee and deposit will be applied to first month’s bill.

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Transfer Existing Residential Service

To transfer an existing residential account to another address in the City of Round Rock please follow the instructions below. The City requires 1-2 business days notice to transfer service. Service will be activated during normal business hours. Applications received on Saturday, Sunday, or holidays will be initiated on the preceding business day.

Additional Forms

These applications are Adobe Acrobat files. Note: Adobe Reader 3.0 is unable to read these files.

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Connection Fee and Deposit

A connection fee of $25 is required for each new connection or transfer of existing service. If service is requested after normal business hours or same-day service, there is an additional fee of $75.

Residential customers are required to pay a deposit of $100. Commercial deposits vary based on meter size.

The connection fee and deposit will be reflected on your first month’s bill.

Deposit will be refunded if:
  • Service is cancelled; however, any unpaid charges will first be deducted from the deposit; or
  • Customer has 12 consecutive months of satisfactory payment history.
Meter SizeDeposit
5/8 inch$100
3/4 inch$100
1 inch$100
1 1/2 inch$150
2 inch and larger$100 per inch or fraction thereof

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Contact Information

Utility Billing (located on first floor of City Hall)
221 E. Main Street
Round Rock, Texas 78664
Phone: 512-218-5460 | Fax: 512-218-5463
Normal business hours are 8 a.m. to 5 p.m., Monday – Friday. Closed on city holidays.