We draw our Everyday Heroes from our Customer Service Week winners. Last month, we recognized our overall winner, Cynthia Mouser, the receptionist at City Hall. We take a lot of pride in Customer Service, and these folks are the best of the best!
Patty Da Silva is recognized at Customer Service Week with Mayor Alan McGraw, middle, and Transportation Director Gary Hudder.
Patty Da Silva, Transportation Administrative Associate
Patty is on the front lines in the department, meaning she is the first person most folks talk to when they call in to complain about traffic and/roads. It’s a tough gig, but one she handles with grace. Here’s what her fellow employees had to say about her:
Patty is the first person both our internal and external customers deal with on most occasions. There could not be a better face for our department in this regard. Patty is always in the greatest of spirits and lifts up all those she deals with.
Patty assists the Traffic Operations group with the processing and proper handling of block party permits and keeps in contact with the customers who submitted the request to keep them fully in the loop on the status of their permits.
Patty has diffused many upset customers on several occasions and played a major role in helping us turn a difficult situation into one that was handled to the customer’s ultimate satisfaction.
Alan Moreno, second from left, is recognized by Mayor Alan McGraw, Assistant City Manager Bryan Williams, and Utilities Director Michael Thane.
Alan Moreno, Utility Crew Leader
When a water line breaks in the middle of the night, Alan’s the one in charge of getting it fixed. While most of us are sleeping, Alan is busy making sure that when we wake up there’s water for coffee and everything is operational when we flush our toilets. We’re not sure which is more important … but we’re grateful Alan is there to get it handled either way.
He is very good at taking care of our residents and doing his job as the night shift Crew Leader.
I have many e- mails from customers about good customer service.
We feel pretty blessed to call Round Rock home. There’s a lot to be thankful for here. We live in one of the safest communities in the nation, we’ve got great schools , and our library and parks are regularly honored for excellence. Sure, there are tough issues to confront — traffic tops the list, no doubt — but we’ve got a City Council that’s focused […]
Want better roads? How about better parks? If your answer is yes, you’ll want to Shop the Rock this holiday season. Head over to the outlets and buy those shoes, or venture downtown for lunch. It doesn’t matter if you are shopping, dining or getting a haircut – your dollars are helping to pay it forward and build our community . What makes this […]
Now is the time of year to think about turning off your sprinkler system, if you haven’t already. Remember, it’s about to be winter, plants go dormant, we’re having regular rainfall, cooler temps… you know all this. So, it may seem like a strange time to think about sprinklers, but I wanted to see if […]
In honor of #Dinovember (and we highly recommend you click that link before proceeding), we’ve asked our local dinosaur friends to help us count down the reasons why the Round Rock Public Library is so valuable to our community. (Just don’t tell them Round Rock High School’s mascot is the dragon!) The Library offers “dino-mic” programming for all ages — from infants to entrepreneurs. Check […]
The City did a two-fer on Monday, breaking ground at one site for two new fire stations. Here are some numbers that tell the story: The two most important are 6 and 90. As in, the new stations will help the Fire Department achieve its goal of responding within six minutes to 90 percent of its emergency calls. The response time is key to saving […]
Honor, patriotism and pride were on display at the Veteran’s Day ceremony at Veterans Park earlier this week. These images tell most of the story. If you haven’t been to the park and seen the Veterans Monument , take a few minutes and do so. It’s on the banks of Brushy Creek in an area many of us believe to be the most beautiful […]
Veteran’s Day is this Wednesday. Round Rock will mark the holiday with a ceremony at Veterans Park , where we dedicated a new monument earlier this year. If you’re not familiar with the memorial, know this: The monument was built by the City as a place of honor and remembrance for all who are serving or have served to […]
I know I have heard this too many times this summer, “there’s NO WAY I used this much water!” “It’s impossible!” “The meter must be wrong,” or some version of “the City isn’t really reading the meters, but estimating.” Well, let me tell you, it IS possible to use a lot of water (I’m talking […]
If you haven’t been paying attention, you may not have noticed. But it’s true. The arts are rockin’ in Round Rock. And especially in Downtown. Scot Wilkinson, the City’s Arts Director, has done an amazing job in his three short years here in Round Rock. But one of his earliest successes was the installation of sculptures at various locations Downtown. […]