The City of Round Rock provides water services in and around the city, including several Municipal Utility Districts (MUDs) outside city limits. To determine if Round Rock is your water service provider, locate your property on the Round Rock Water Service Area Map.
The Utilities and Environmental Services Department is committed to providing customers with water that is safe, reliable and of excellent quality.
For Water or Wastewater emergencies, call 512-218-5555 (available 24/7).
Water Supply Status
You can find the full Drought Contingency Plan here.
Drought Restrictions FAQ
Q. Can my group hold a charity or fundraiser car wash while we’re in water restrictions?
A. A charity or fundraising car wash can only be held during the allowed time on the property’s designated day(s), while we’re in Stage 1 or 2 drought restrictions. For example, if the car wash will be in a bank parking lot at 123 Bank St, it can take place before noon or after 7 p.m. on Monday or Thursday because those are the designated days for that address.
If the car wash is held at a commercial car wash facility, then it can occur any day at any time; it is exempt to the restrictions. Commercial car washes control the runoff from the property and use more efficient equipment to wash the vehicles.
Q. Can I fill my swimming pool?
A. Yes, you can fill your swimming pool on your designated day.
Q. I just had new landscaping installed at my house that needs to be watered more frequently. What do I do?
A. Newly planted landscaping does need to be watered more frequently in order to establish it. If more than 25% of your yard has new sod or landscaped area, you may apply for a 30-day watering variance. Fill out the form and submit it per the instructions.
Q. Can I pressure wash my house?
A. Yes, on your designated day. A commercial company that provides pressure washing as its main business is not restricted to specific watering days.
Q. I see a property that is wasting water or watering on a day that isn’t their assigned water day. Who do I report that to?
A. Report water violations via email or by calling 512-671-2872. Please include property name, address or intersection, and a description of the violation (i.e. watering Monday at 2pm or water running down the street) in order for staff to follow up on the complaint. All complaints are kept confidential.
Q. Can I use a slip-n-slide or other water toy, or inflatable water-using piece of equipment?
A. Yes, provided there is no water run-off from the property where it’s being used. Use it in the grass or other pervious area so the water soaks into the ground.
Q. When can I wash my vehicle?
A. You can wash your vehicle on your designated day at your house, or you can take it to a commercial car wash facility any time they are open.
Commercial car washes are not restricted during water restrictions because they are more efficient than washing a vehicle at a private residence. They capture and treat the dirty, soapy water onsite, or through the waste water lines, rather than letting the water drain into the storm water system, which is what happens when folks wash vehicles at home. The commercial equipment uses more pressure and less gallons of water per minute than home washes, so they overall use less water per vehicle.
The boil water notice states that water for consumption, cooking and ice making should be boiled and cooled prior to consumption. This notice is given as a precaution to ensure destruction of any bacteria that may have become present when water pressure dropped below 20 psi. As soon as the results from the bacteriological samples are available, water system officials will notify you that the boil water notice has been lifted and it will no longer be necessary to boil the water.
If you have questions or concerns please call 512-218-5555, 24 hours a day, 7 days a week.
Round Rock’s primary water source is Lake Georgetown. When needed, the City pumps water into Lake Georgetown from Lake Stillhouse Hollow. The City also supplements our lake water supplies with water from the Edwards Aquifer. Learn more at Water Sources.
- Total daily water usage in Round Rock, in millions of gallons
- Current lake level at Lake Georgetown (Round Rock’s primary water source)
- Total monthly water usage, in millions of gallons
- Total inches of rainfall (recorded at the City’s Water Treatment Plant)
Higher than normal temperatures and low amounts of rainfall have a tremendous effect on the amount of water produced in Round Rock. As you can see from the chart below, water use begins to increase mid-February and continues to rise through the summer months.
The City of Round Rock’s water system is rated “superior” by the Texas Commission on Environmental Quality (TCEQ) – TCEQ’s highest rating.
The United States Environmental Protection Agency (EPA) requires all drinking water suppliers to provide an annual water quality report called a Consumer Confidence Report (CCR). The CCR provides customers with water quality information from the previous calendar year.
- 2020 Consumer Confidence Report
- 2019 Consumer Confidence Report
- 2018 Consumer Confidence Report
- 2017 Consumer Confidence Report
For more information about the City’s drinking water, please refer to TCEQ’s Drinking Water Watch.
Required Testing for Lead Levels
Public Water Systems are required to test the lead levels in their drinking water every three years to ensure lead does not exceed the action level of 0.015 mg/L. To view the City’s water test results, please refer to the TCEQ Drinking Water Database and type in ‘City of Round Rock’ for the water system name.
The City does not have lead service lines or lead piping within its water distribution system. However, homes built before 1986 are more likely to have lead in their home piping system. To check for lead piping, a simple lead swab test may be performed by the homeowner. Test swabs can be purchased at local hardware stores. To test for lead in drinking water, you must take a sample of your water to a commercial laboratory. To learn more about lead in drinking water, please visit the EPA website.
For questions or to request additional information, please contact Chad Kinder at 512-341-3134 or via email.
Zebra mussels are having a devastating effect on the state’s natural resources. These highly destructive, invasive species are spreading across Texas lakes by hitching a ride on boats, trailers, jet ski’s, fishing equipment and swimming gear. Zebra mussels only grow to about 1 1/2 inches long; however, they multiply rapidly, one million eggs spawned by one female each year, and with the lack of natural predators in Texas lakes, they can cause tremendous environmental and economic damage.
This invasive species has already invaded several Texas lakes, and could take over all freshwater sources in Texas. The local lakes we use, not only for recreation but also for our water supply, have been classified as infested with zebra mussels. Lake Georgetown, Stillhouse Hollow Lake and Lake Travis are among the 14 infested Texas lakes.
Zebra mussels pose a devastating threat to our state’s aquatic ecosystems, private property and water supply systems. They cause recreational hardships, damage to the ecosystem and financially impact taxpayers.
This video is actual footage of zebra mussels in Lake Georgetown — our primary water source.
- Desecrate beaches with their sharp shells.
- Decreases boat fuel efficiency when attached.
- Damages boat motors, water pumps, air conditioners, and navigation buoys.
- Caused an algal bloom that led to a “do not drink” order for half a million Lake Erie residents.
- Harm native species, including popular sport fish, taking over habitats and damaging lake ecology.
- Reduces the availability of tiny food particles (zooplankton and phytoplankton), impacting filter feeding fish, important prey for bass and other sportfish.
- Reduces native mussel and crayfish populations – as zebra mussels can attach to the shells and exoskeletons of these native species and suffocate them.
- Disrupts water supplies by completely clogging pipelines and damaging water intake structures, making water more expensive.
- Decreased property value up to 19% in some areas infested with aquatic invasive species.
What can you do?
- Spread the word!
- Clean and thoroughly dry every item that was in or near the water (swimsuits, water shoes, towels, buckets, toys, rafts, etc.)
- Clean and dry your dog(s)
- Report any sightings to TexasInvasives.org
- If you see a violation, report it to 800-792-4263
- CLEAN, DRAIN AND DRY your boat, trailer and gear every time you leave a body of water!
- Remove all plants, animals and foreign objects from hulls, propellers, intakes, trailers, and gear before leaving a launch area.
- Drain all water from your boat, including the motor, bilge, live wells and bait buckets, before leaving a lake.
- Dry for a week or more before entering another water body. If unable to let it dry, wash it with a high-pressure washer and hot (at least 140-degree) soapy water.
Transporting Zebra Mussels is ILLEGAL
Possession or transportation of zebra mussels in Texas is a Class C misdemeanor for the first offense, punishable by a fine of up to $500. Repeat offenses can be elevated to a Class B misdemeanor, punishable by a fine of up to $2,000, jail time up to 180 days, or both.
State law requires boaters to drain all water from their vessel, including live wells, bilges, motors and any other receptacles or water intake systems before leaving or approaching public waters. This applies to all types and sizes of boats used on fresh waters.
Title Photo: Amy Benson, U.S. Geological Survey; Zebra mussel attached to crayfish (priorlakesassociation.org)
For questions, comments or to learn more please contact Chad Kinder at 512-341-3134 or via email.
Outdoor Watering Schedule
The City implemented a new outdoor watering schedule in January 2021. The new watering days are based on the last number of your address and are now spread out over seven days rather than six to better balance water usage throughout the week.
The best time to water is before noon or after 7 p.m. The watering schedule is voluntary unless drought restrictions are in place; however, the City recommends you follow the schedule even when no drought restrictions are in effect.
New Outdoor Watering Schedule (effective 1/29/21)
|Address Ends in||Twice per Week – Stage 1||Once per Week – Stage 2|
|0||Monday / Thursday||Thursday|
|1||Wednesday / Saturday||Wednesday|
|2||Tuesday / Friday||Tuesday|
|3||Monday / Thursday||Monday|
|4 or 8||Sunday / Thursday||Sunday|
|5 or 9||Wednesday / Saturday||Saturday|
|6 or 7||Tuesday / Friday||Friday|
Where does Round Rock get its water?
Currently, the City of Round Rock pumps water from two different sources — wells and surface water.
Wells drilled into the Edwards Aquifer provide a small portion of the City’s water, typically less than 5 million gallons per day. The amount of water in the Edwards Aquifer is dependent on continual rainfall, so it’s not a reliable source during the frequent Central Texas droughts. The City operates four wells called the Lake Creek Wells and the Westinghouse Wells. Groundwater is the City’s least expensive source of water, since it currently doesn’t require any treatment other than chlorination.
Surface water from Lake Georgetown, which is operated by the Brazos River Authority (BRA), is pumped from Lake Georgetown to the City’s water treatment plant. The BRA also supplements the water in Lake Georgetown via a 28-mile pipeline from Lake Stillhouse Hollow, near Belton.
One primary difference between groundwater and surface water, is that surface water sources are able to supply a known quantity of water at a required rate, provided the facilities are available to treat, pump, and deliver water at the desired rate. The stated capacity of a groundwater source is typically the maximum rate that the groundwater source can deliver on a reliable basis.
The City has partnered with the cities of Cedar Park and Leander to create the Brushy Creek Regional Utility Authority to access water in Lake Travis. The City has contracted to purchase Lake Travis water from the Lower Colorado River Authority; though this water is not yet needed by the City.
A new intake pumping station, raw water transmission pipelines, water treatment plant and treated water transmission pipelines were constructed to prepare for future use of the Lake Travis water.
The City of Round Rock has been irrigating with reuse water since 1998 after completing a pipeline from the Brushy Creek Regional Wastewater Facility to Forest Creek Golf Club. By the way, reuse, reclaimed, and recycled water are all just different ways of saying the same thing. The water is used again instead of being discharged into Brushy Creek.
The Water Reuse program was created as an effort to reduce the City’s peak potable water use during the high use (summer) months. The design has incorporated efficiencies and cost savings where possible. The City has taken every advantage of using existing facilities, like abandoned wastewater force mains, and starting reuse projects in areas close to the wastewater facilities to minimize the pipeline lengths and pumping costs.
So, where are we now? Below is a compilation of completed Water Reuse projects which provide reuse water to the east and northeast side of the City:
- Treatment, pumping, chlorination, and storage facilities at the Regional WWTP, and 9,000 linear feet of 8 and 16-inch transmission and irrigation lines for irrigating in Old Settlers Park (OSP) to the Round Rock Youth Baseball Complex. This was completed in the Spring of 2012; OSP has been irrigating trees and sports facilities with reuse water since the completion of these facilities.
- Additional storage and pumping facilities along with 22,900 linear feet of 8 and 16-inch transmission main to the Higher Education Center, Austin Community College, and other parks and schools in the northeast part of the city. This was completed in November 2014.
- Subdivisions irrigating common areas and parks have been added since 2013, including Forest Creek HOA, Forest Grove, Meadows of Chandler Creek MUD, Legends Village HOA, and the Vizcaya development.
By the end of 2022, the City plans to add an additional 1,500 linear feet of 12-inch transmission main in order to supply reuse water to RRISD’s athletic complex, Stony Point High School, and two elementary schools.
The City’s goal is to provide reuse water to parts of the City, in areas economically practical, and where we can make the most of this low-cost, valuable resource.
- Conserves scarce and precious raw water supplies by irrigating with reuse water on parklands and other large areas (i.e., golf courses, neighborhood common-areas, parks, and athletic fields).
- Delays major capital expenditures and future surface water rights acquisitions. Delaying, reducing, or eliminating major capital improvement projects translates into saving millions of dollars to the ratepayers.
- Reuse water is a good source of process water for industries to use and at a lower cost to both the City and the industry. Kalahari is using it in its cooling towers. It is a good incentive for economic growth and development.
- Optimizes the resources already in the wastewater treatment process where significant money is spent treating water to a high-quality level to discharge it into the creek.
- Reuse provides good irrigation water to large end-users at a lower cost to them and the City. In turn, it reduces peak daily usage and can lower the number of water rationing days.
For more information regarding Water Reuse, please contact David Freireich at 512-671-2756 or via email.
History of Round Rock Water
As many people know, Round Rock has always been a popular and exciting city in Texas. Clean and plentiful drinking water was one of the primary reasons that early settlers chose Round Rock as their home. Indeed, Clear Water County was one of the names suggested to the state legislature in 1848 for the land that is now called Williamson County.
In 1896, the city’s first well, Town Well, was drilled. This well was located near the intersection of present day Mays and Main Street. The well often would run artesian and flood the streets. Because of this, the City Council ordered that the well be capped in 1931. Prior to the drilling of the Town Well, Round Rock’s downtown area was supplied with water from Brushy Creek, hauled in by privately owned water wagons.
The city’s first modern water works system included a redevelopment of the Town Well and a 60,000 gallon, 130 foot tall water storage tank. This project was completed in 1935 by the Public Works Administration. Both the well and the storage tank still exist but are no longer operational.
The city continued to survive on ground water, drilling several more water wells in the downtown area. In 1978, a prolonged drought plagued central Texas causing Round Rock’s wells to go dry. For a short period of time, Round Rock had to go without water. This forced the city to explore new, more drought tolerant water supplies.
In 1981, the city opened its first surface water treatment plant. This facility was capable of treating 6 million gallons per day but more importantly, the water source was Lake Georgetown.
Round Rock continued to grow, with population booms in both the 80’s and 90’s. This growth, along with more stringent drinking water regulations, forced the city to expand its surface water treatment plant four more times. Today, the water plant is capable of treating 52 million gallons per day. It is a state of the art facility, outfitted with the most modern equipment and advanced technology.
Lake Georgetown, located 3 miles west of Georgetown, Texas, was constructed by the U.S. Army Corps of Engineers, Fort Worth District to control flooding along the San Gabriel River. Impounded in 1980, Lake Georgetown serves as a water supply for Round Rock, Georgetown and the Brushy Creek Municipal Utility District.
Lake Georgetown has 247 square miles of drainage contributing to create a capacity of 124,610 acre-feet. At normal levels, this capacity is equivalent to more than 40 billion gallons of water. The surface area of the lake is 1,310 acres and it is approximately 423 miles from the Gulf of Mexico.