The Support Services Division is comprised of civilian personnel who are responsible for all public safety communications for police, fire and animal control. The Support Services Division is also responsible for maintaining a central repository for all records, property and evidence processed by the agency as well as the tracking of all police issued equipment.
Support Services Division Manager
Serving since 2015
Phone: (512) 671-2833
The Support Services Division consists of the following units:
The Communications Unit is the link between the community and the Police Department, Fire Department and Animal Control Services. There are more than twenty-five Telecommunications Operators and Supervisors who work 24 hours a day answering emergency and non-emergency phone calls, monitoring and dispatching emergency personnel on more than a dozen radio channels giving the highest level of service to the citizens of Round Rock.
The Records Unit processes, files and maintains all police reports received by the department. Civilian report writers within the records unit assist citizens by taking reports for cold call property crimes over the phone, as well as fingerprinting, answering questions, releasing reports and referring members of the public to the appropriate city office.
- Digital fingerprinting is suspended indefinitely. Normally, it is offered Tuesdays and Thursdays, 9:00-11:00 a.m. and 1:00-3:00 p.m at the Police Department (2701 N Mays St). No appointment is necessary. Fingerprint cards are $6.00 per card; cash, check, and credit card payments are accepted. Individuals should bring a current Driver’s License or ID card with them. If individuals have their own fingerprint cards, they should leave the cards blank, as all information and fingerprints will be printed at the time of the appointment. Questions? Call 512-218-5500.
The Logistics Unit provides detailed coordination, issuance and tracking of all police equipment – fleet, weapons, uniforms, technology and any additional equipment – in support of the operations of the Police Department.
The Victim Services Unit is committed to providing services to the victims and survivors of violent crime or traumatic events. The primary goal is to alleviate victim’s psychological and emotional trauma by providing crisis intervention, advocacy, education, information and referral to other service agencies.