If you suspect you have a leak, follow these steps:
- Turn off all water at the property, such as washers and sprinklers.
- Go outside and locate your water meter, typically it’s on the edge of your property, near the sidewalk or street, in a box with a plastic, black, rectangular lid.
- If you are able to, open the lid. There are usually two meters inside, yours and your neighbors. Yours is the one closest to your property.
- Look at the face of the meter; it is digital and shows the gallons per minute (gpm) going through the meter in the upper left of the meter face. (Note: there is a decimal point: 000.0 gpm shows if NO water is going through it).
- If any of the numbers move or if an arrow symbol appears in the upper center square (where the red circle is on the meter face to the right), that means water is flowing through the meter.
- If you do have continuous water flowing thought the meter for over 24 hours without stopping, a triangle shape with an exclamation point will appear in the top right corner of the meter face. This is indicative of a leak.
- You will need to call a professional to locate the leak and repair it, or attempt to find it yourself. The City can’t come to locate or fix the leak, as this is private property and not City property.
Watch this video on instructions on how to check your meter for a leak:
You can call the City’s Utility and Environmental Services Department at 512-218-5555 to request a leak check on your meter. Please note, the City will not repair any leaks located on private property, only of the City side of the meter.
To view your monthly, daily, or hourly water usage, register at our customer portal at www.RRTXwater.com. (Please note you do need your CID-account number to register.)
Contact Utility Billing at 512-218-5460 if you have questions regarding your water bill.