Utilities and Environmental Services

The Utilities and Environmental Services Department is committed to providing our customers with a reliable and safe water supply, essential wastewater systems, environmental and engineering services that safeguard public health, adequate maintenance of the City’s infrastructure while protecting, conserving and enhancing the region’s environmental resources.

Upcoming Events and Programs

Water Wise Landscaping:  April 26, May 24, and June 21
Prescription Drug Take Back Day: Saturday, April 28 (10 a.m. to 2 p.m.)
Drinking Water Week: May 6-12
Water Treatment Plant Tour: Thursday, May 10 (3 p.m. to 5 p.m.) Complete the Tour Request Form to reserve your spot.
Show & Tell: Friday, May 11 (2 p.m. to 4 p.m.)
Monthly Household Hazardous Waste Collection: 1st Wednesday of every month from 3 p.m. to 6 p.m.

Department Divisions

Backflow Prevention

Backflow Device Testing, Backflow Prevention Assembly Tester (BPAT), Cross-Connection Control Program

Capital Improvement Projects (CIPs)

A CIP is a project that helps maintain or improve a City asset, such as a water storage tank. The Utilities and Environmental Services Department manages all phases of design, construction, and inspection of CIPs related to water, wastewater, reuse water, drainage, and recycling. Active CIPs can be viewed on the interactive map. CIPs that are open for bidding are available on the Solicitations page.

Conservation

Drought Conditions, Rebate Programs, Watering Schedule, Water Restrictions, Water Savings Tips

Customer Service Directory

Directory of common city services for Round Rock residents.

Environmental Services Laboratory

Analytical Services according to the National Environmental Laboratory Accreditation Program (NELAP)

Garbage and Recycling Services

Curbside Recycling, Household Hazardous Waste Disposal, Garbage Collection, Deepwood Recycling Center, Commercial Recycling Options

Stormwater

Creek Water Quality, MS4, FEMA Floodplain, Illicit Discharge, Drainage Utility, Stormwater for Kids, Fertilizer and Plant Selection

Utility Billing

New Service Connection, Transferring Accounts, Cancelling Service, Payment Options, Utility Rates

Wastewater (Sewer)

Household Tips, Cease the Grease, Industrial Pretreatment, Surcharge Program, What Not to Flush

Water

Household Tips, Water Quality, Water Conservation, Water Restrictions, Water Treatment, Water SupplyStar puzzle_titles_3-9-15

Utilities and Environmental Services
2008 Enterprise Drive
Round Rock, Texas 78664
Phone: 512-218-5555 | Fax: 512-218-5536

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