The Utilities and Environmental Services Department is committed to providing customers with a reliable and safe water supply, essential wastewater systems, environmental and engineering services that safeguard public health, adequate maintenance of the City’s infrastructure while protecting, conserving and enhancing the region’s environmental resources.
Upcoming Department Events and Programs |
| Household Hazardous Waste Collection: Wednesday, June 3, 2020 (3 p.m. to 6 p.m.) |
| Spring Clean-Up: Starting in June – See dates |
| Shred for a Paws Cause: Fall 2020 – date to be determined |
| Free Leak Detection Kits available |
Department Services |
Backflow Prevention
Backflow Device Testing, Backflow Prevention Assembly Tester (BPAT), Cross-Connection Control Program
Capital Improvement Projects (CIPs)
A CIP is a project that helps maintain or improve a City asset, such as a water storage tank. The Utilities and Environmental Services Department manages all phases of design, construction, and inspection of CIPs related to water, wastewater, reuse water, drainage, and recycling. Active CIPs can be viewed on the interactive map. CIPs that are open for bidding are available on the Solicitations page.
Conservation
Drought Conditions, Rebate Programs, Watering Schedule, Water Restrictions, Water Savings Tips, Free Classes
Customer Service Directory
Directory of common city services for Round Rock residents.
Environmental Services Laboratory
Analytical Services according to the National Environmental Laboratory Accreditation Program (NELAP)
Garbage and Recycling Services
Curbside Recycling, Household Hazardous Waste Disposal, Garbage Collection, Deepwood Recycling Center, Commercial Recycling Options
Stormwater
Creek Water Quality, MS4, FEMA Floodplain, Illicit Discharge, Drainage Utility, Stormwater for Kids, Fertilizer and Plant Selection
Utility Billing
New Service Connection, Transferring Accounts, Cancelling Service, Payment Options, Utility Rates
Wastewater (Sewer)
Household Tips, Cease the Grease, Industrial Pretreatment, Surcharge Program, What Not to Flush
Water
Household Tips, Water Quality, Water Conservation, Water Restrictions, Water Treatment, Water Supply
Utilities and Environmental Services
3400 Sunrise Road
Round Rock, Texas 78665
Phone: 512-218-5555 | Fax: 512-255-6911