Utilities and Environmental Services


The Utilities and Environmental Services Department is committed to providing customers with a reliable and safe water supply, essential wastewater systems, environmental and engineering services that safeguard public health, adequate maintenance of the City’s infrastructure while protecting, conserving, and enhancing the region’s environmental resources.

Upcoming Department Events and Programs

NEW Outdoor Watering Schedule: Adjust your irrigation system to your new watering days
Household Hazardous Waste Collection: First Wednesday of every month (3 p.m. to 6 p.m.)
Water Conservation Rebates: Get money back on these water-saving products while you can!  Save Water + Save Money = Win-Win
Free Leak Detection Kits: Think you have a leak? Our leak detection kit can help – request one today and we’ll send it your way!

Department Services

Backflow Prevention

Backflow Device Testing, Backflow Prevention Assembly Tester (BPAT), Cross-Connection Control Program

Capital Improvement Projects (CIPs)

A CIP is a project that helps maintain or improve a City asset, such as a water storage tank. The Utilities and Environmental Services Department manages all phases of design, construction, and inspection of CIPs related to water, wastewater, reuse water, drainage, and recycling. Active CIPs can be viewed on the interactive map. CIPs that are open for bidding are available on the Solicitations page.


Drought Conditions, Rebate Programs, Watering Schedule, Water Restrictions, Water Savings Tips, Free Efficiency Items

Customer Service Directory

Directory of common city services for Round Rock residents.

Environmental Services Laboratory

Analytical Services according to the National Environmental Laboratory Accreditation Program (NELAP)

Garbage and Recycling Services

Curbside Recycling, Household Hazardous Waste Disposal, Garbage Collection, Deepwood Recycling Center, Commercial Recycling Options


Creek Water Quality, MS4, FEMA Floodplain, Illicit Discharge, Drainage Utility, Stormwater for Kids, Fertilizer and Plant Selection

Utility Billing

New Service Connection, Transferring Accounts, Cancelling Service, Payment Options, Utility Rates

Wastewater (Sewer)

Household Tips, Cease the Grease, Industrial Pretreatment, Surcharge Program, What Not to Flush


Household Tips, Water Quality, Water Conservation, Water Restrictions, Water Treatment, Water SupplyStar puzzle_titles_3-9-15

Utilities and Environmental Services
3400 Sunrise Road
Round Rock, Texas 78665
Phone: 512-218-5555 | Fax: 512-255-6911