The Utility Billing office will be closed for system upgrades on March 1st, 2nd and 5th.
The City of Round Rock provides residential water, wastewater (sewer), drainage (stormwater) utility, and garbage and recycling collection services, at rates that continue to be among the lowest in the region. Residents can enjoy many utility and environmental services and programs provided, such as rebates for water efficient appliances, safe and easy disposal of household hazardous waste, shred recycling events, rain barrel sales and more.
Residential utility bills include water, wastewater (sewer), drainage (stormwater), garbage and recycling collection services. The monthly charges are outlined below.
Monthly Residential Charges *
|Garbage and Recycling||$18.96 + tax|
|Wastewater (Sewer)||Base Fee $13.27 plus $3.39 per 1,000 gallons|
|Water||Base Fee $16.04 plus volume rate per 1,000 gallons|
|Volume Tiers||Volume Rate|
|0 – 15,000 gallons||$2.49 per 1,000 gallons|
|15,001 – 21,000 gallons||$3.11 per 1,000 gallons|
|21,001 – 27,000 gallons||$3.74 per 1,000 gallons|
|27,001 + gallons||$5.60 per 1,000 gallons|
* Based on the standard residential 5/8 inch meter.
There are many water related services and programs available to city residents, such as rebate programs, rain barrel sales, free irrigation audits and much more, go to Utilities and Environmental Services to learn more.
Tiered Water Rates
The tiered water rates are designed to encourage water conservation by charging a higher volume rate to customers using more than 15,000 gallons a month. The average residential customer uses around 13,000 gallons a month.
Tier 4 – $5.60 per 1,000 gallons
The table below indicates the monthly base fee for each meter size as well as the volume (gallons) for each tier. The volume rate per 1,000 gallons increases with each tier as outlined above. The standard residential meter is 5/8 inch.
Commercial customers pay a monthly base fee according to the meter size (see below) as well as a volume rate of $2.72 per 1,000 gallons of water consumed.
|Meter Size in inches||Monthly Base Fee|
Think that can go down the drain? Think again. Learn important facts and tips to prevent sewage from overflowing on your property. Learn how grease effects your home plumbing system, why “flushable” wipes should not be flushed and so much more by going to Wastewater At Home.
|Wastewater Monthly Base Fee|
|Meter Size ||Monthly Base Fee|
|5/8″ (most residents)||$13.27|
Note: Residents of the Warner Ranch/Somerville neighborhood do not receive wastewater services from the City. The monthly base fee for this neighborhood is $35.20 and the volume rate is $5.64 per 1,000 gallons.
Each year, the City takes your average water use for the months of November, December and January to calculate your wastewater usage for the year. Typically, water use is the lowest this time of year due to little or no outdoor water use.
Depending on your route, consumption used to calculate your wastewater average may come from usage in November, December, January, and February. Watch your bills to determine the approximate date on which your meter is read each month. Your wastewater average calculation will start on the day your meter is read in November and will end on the day your meter is read in February.
Learn ways you can save money on your utility by visiting water conservation.
Residential garbage and recycling service is provided by Round Rock Refuse. Garbage is collected once per week and recycling every other week on the same day. Visit Garbage and Recycling to see what your pick-up day is, what can be recycled curbside, how to dispose of household chemicals and more. For questions or concerns regarding your collection service, please call 512-255-4980.
- Solid Waste Monthly Service Charge: $18.96
- Sales Tax: $1.56
- Total: $20.52
The drainage utility fee considers the total area on a property covered by materials such as asphalt or concrete that affect the amount of water run off. How is my bill calculated?
- Residential rate = $4.75 per dwelling unit
- Non-residential rate = $1.64 per 1,000 square feet
|Additional Trip Fee||$25|
$25 fee if paid after the disconnect date (even if service has not been disconnected)
Connection Fee (new connection or transfer service)
Normal business hours
Same day service
$25 connection fee plus $75 same day fee
10 percent of past due balance or $2.50; whichever is more
Next day service
Same day service
$50 reconnect fee plus the past due balance paid in full
$75 reconnect fee plus the past due balance paid in full
The connection fee and deposit will be reflected on your first month’s bill. A service connection fee of $25 is required for each new connection or transfer of existing service. If a customer requests service after normal business hours or same-day service, they are responsible for the $25 connection fee plus the $75 after hours/same day fee.
- 5/8 inch to 1 inch meter – $100
- 1 1/2 inch meter – $150
- 2 inch and larger – $100 per inch or fraction thereof
- Service is cancelled; provided, however, that any unpaid charges will first be deducted from the deposit; or
- The customer has 12 consecutive months of satisfactory payment history.
If the city has refunded the customers deposit for “satisfactory payment history,” and thereafter the customers service has been discontinued for non-payment or meter tampering, then the customer will be required to pay the deposit again.
Utility customers have 16 days from the date the bill is mailed to pay the balance due on their account without penalty. The payment due date is noted on each bill you receive. Any due date falling on a weekend or holiday will be extended to the following business day. Payments made after the payment due date are subject to a late fee. Late fees are assessed on the day after the due date and are 10 percent of the past due balance or $2.50, whichever is greater. For payment options go to Make a Payment.
Residential customers over 60 years of age can apply in writing to waive late fees up to 25 days beyond original due date.
Service may be disconnected if payment has not been received within 14 days of the bill due date. To have service restored on the next business day, the customer must pay the past due balance plus the service fee of $50 during normal business hours. To have service restored on the same day, the customer must pay the past due balance plus the service fee of $75 during normal business hours. To have your service restored, contact the Utility Billing office.
The City charges $25 for additional trips to re-read meters unless the trip is caused by the City’s error. If plants, large rocks, building structures or any other obstacle hinders or prevents the meter from being read, the obstacle will need to be removed and an additional trip fee will be charged for having to re-read the meter.
As an incentive for on-time payments, the City has adopted a $25 fee for utility customers who don’t pay by the disconnect date. The $25 fee is applicable even if service isn’t disconnected.