The Utilities and Environmental Services Department is committed to providing customers with water that is safe to drink, readily available and of excellent quality.

For Water or Wastewater Emergencies call 512-218-5555, 24 hours a day, 7 days a week


Current Water News and Events:

  • Conservation Rebates are NO LONGER available this fiscal year.  They will reopen in October 2019.
  • Sign up for leak alerts, view your water usage and more at RRTXWater.com
  • Questions about Tap Water and how it’s regulated, treated, and monitored? Find answers at Drink Tap!  
  • Request a Free Leak Detection Kit
  • Round Rock’s Water Conservation program was recently honored as a finalist in this years Texas Environmental Excellence Awards.

Water Concerns

Check out Household Water Tips for information on how to determine if you have a leak, bypass your water softener, and much more. If you don’t find your answers here, contact our Waterline Maintenance Division at 512-218-5555 and a staff member will gladly assist you. We’ve also got information on our water quality.

Water Rates

Our tiered water rate structure is designed to encourage water conservation. Throughout the year, customers with heavier water usage are charged increasingly higher rates. Find current rates here.

Water: What You Pay For

Want to know what you’re paying for? Watch this quick video about the water service a typical residential water bill covers, and the costs of delivering a consistent, reliable flow of safe and affordable drinking water to your faucet.

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Water Sources

When needed, the City pumps water into Lake Georgetown from Lake Stillhouse Hollow. The City also supplements our lake water supplies with water from the Edwards Aquifer.