The Utilities and Environmental Services Department is committed to providing customers with water that is safe to drink, readily available and of excellent quality.


On September 15, the City of Round Rock is participating in “Imagine a Day Without Water,” an effort to educate the public about the water infrastructure crisis currently facing the United States.  Organized by the Value of Water Coalition, hundreds of organizations across the country will partake in events aimed at raising awareness about the crucial need for investment to ensure that no community in America is left without water and the infrastructure that brings it to and from homes and businesses.

Here, in Round Rock, we will be providing a tour of the City’s Water Treatment Plant at 5:30pm.  Space is limited, so sign up by emailing the plant manager to reserve your spot!  We will also have information booths on the City’s water, wastewater, stormwater, and conservation programs for interested residents to visit at the library on September 15th from 10am – 4pm.

Current News:

  • Water Block Rates or tiered rates are in effect May through October. Although the City is not currently under water restrictions, any usage over 18,000 gallons a month is charged at a higher rate. Use our rate calculator to determine your monthly bill.
  • Help keep your utility bill to a minimum
    • Follow the watering schedule outlined below; or water only when needed.
    • Do not water during the heat of the day (10am – 7pm)
    • During cooler temperatures and after rain events, turn the irrigation system off and run it manually when needed.
    • Visit Water Conservation and read the Water Spot blog for irrigation how-to videos, conservation rebate programs, and more!
Outdoor Watering Schedule
Property TypeWatering Days
Residential Odd-Numbered AddressWednesday and/or Saturday
Residential Even-Numbered AddressThursday and/or Sunday
Commercial, Industrial, Multifamily, Institutional, GovernmentTuesday and/or Friday

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Water Concerns

For water leaks, water pressure issues, or any other water questions or concerns, contact our Waterline Maintenance Division at 512-218-5555 and a staff member will gladly assist you.

Water Rates

Our tiered water rate structure is designed to encourage water conservation.  During peak summer months, May through October, customers with heavier water usage are charged increasingly higher rates.  Find current rates here.  Use our rate calculator to determine your monthly bill.

Pour Over the Facts image_EPA_5-17-16

There’s more to your tap water than filling your glass. This short report will fill you full of facts.

When needed, the City pumps water into Lake Georgetown from Lake Stillhouse Hollow. The City also supplements our lake water supplies with water from the Edwards Aquifer.

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