SECTION 1: Library Mission
SECTION 2: Round Rock Public Library Code of Conduct
SECTION 3: Collection Development Policy
3.2.3 Monetary Gifts
SECTION 4: Cardholder Policies
4.2 Card Types
4.2.1 Single Card
4.2.2 Family Card
SECTION 5: Checkout Policies
5.2 Checkout Periods
5.5.1 Items Marked Checked In
SECTION 6: Computer Use Policies
6.1.1 Logging in to a Computer
6.1.3 Adult Computer Access
6.2.1 General Guidelines
6.2.2 User Responsibilities
6.2.3 Prohibited Uses
6.4 Wireless Network
SECTION 7: Copyright Restrictions
SECTION 8: Customer Relations
Section 1: Library Mission
The Round Rock Public Library proudly serves its dynamic and growing community by providing high quality resources, services, and programs.
Section 2: Round Rock Public Library Code of Conduct
The Round Rock Public Library is committed to providing a safe, clean, and welcoming building that is conducive to study, reading, and the legitimate use of library materials and services. We strive to deliver prompt, accurate, and courteous information and services. In order to provide the best possible experience for all our visitors, we ask that you comply with the Library’s Code of Conduct.
Any behavior that disrupts the orderly use of the library or that affects the staff’s ability to provide service is strictly prohibited. Disruptive behavior is defined as any loud, boisterous, profane, or threatening behavior which is inappropriate in an institution established to promote quiet study, reading, and the use of library materials.
Library staff are authorized to enforce these regulations and require patrons who do not comply to leave the library premises. If improper behavior continues, the police will be summoned, and library privileges may be suspended or revoked. This list is not exhaustive; it is provided to give examples of behavior inappropriate in the library and is addressed below:
- Eat only in the gallery area, drink from covered cups, soda cans or water bottles, consume responsibly and dispose trash properly.
- Maintain an environment free from alcohol, tobacco and drugs. Smoking is prohibited within five feet of the library entrance. Tobacco use includes cigarettes, cigars, pipes, rolling tobacco, snuff, tobacco substitutes, chewing or spit tobacco, or any type of electronic smoking device. Persons appearing to be intoxicated or on drugs will be required to leave.
- Keep the second floor a quiet zone (speak softly, silence phone, turn off audible device).
- Loud, abusive, or vulgar language that is disturbing to patrons and staff will not be tolerated.
- Keep your personal items with you at all times.
- Bring only certified service animals into the building.
- Shoes are required in the library. Wet swimsuits will not be allowed in the library as they may stain or damage the furniture. All customers must wear shirts.
- Recreational devices such as skateboards, shoes with wheels, roller skates, roller blades, bicycles, and scooters are prohibited except in designated areas.
- Physical, verbal, or sexual harassment of staff, visitors, volunteers and patrons will not be tolerated.
- Soliciting, panhandling, and proselytizing will not be permitted.
- Treat people and property with respect; use spaces and resources appropriately. Shelving, equipment, and traditional furniture should not be moved. Sitting on tables, desks, carrels, or bookstacks is not permitted.
- Running, lying on the floor, climbing on furniture and equipment is not permitted.
- Number of occupancy must be followed for study and meeting rooms. Additional seating or furniture will not be permitted.
Section 3: Collection Development Policy
The collection of the Round Rock Public Library is developed to meet the tastes and needs of the average resident. Funds are inadequate to create and maintain collections that duplicate the area school and university collections, unless such materials also support the average adult resident.
Technical material, or material of an extremely narrow interest, will not usually be considered for ordering. Likewise, such donations will not likely be retained. If there is a need for a specific title or a very narrow subject range, the customer will be directed to use interlibrary loan.
3.1 Selection Criteria
Judgments of subject specialists, professionally trained librarians, and qualified book reviewers in national and international magazines provide a balance of opinion as the basis for selection. Though a variety of criteria is used for each subject area, the final decision is based on the value of the material to the library and its public, regardless of the personal taste and opinions of the selectors. These standards apply equally to materials purchased, requested for inclusion, and accepted as gifts. Certain general criteria are as follows:
- The author’s significance as a writer and/or reputation as an authority on the topic.
- Importance of the subject matter to the collection.
- Comparison to other works in the field.
- Scarcity of material on the subject.
- Timeliness or permanence of the work.
- Appearance of title in special bibliographies or indexes.
- Reputation of the publisher.
- Availability of material elsewhere in the area.
- Attractiveness or appropriate binding which can be reinforced to withstand public use.
- Currency of information.
The collection may include:
- Works of recognized authors, within the realm of each author’s specific contribution, regardless of his moral or political reputation.
- Works of potential historical significance, regardless of political, scientific, or social variance.
- Audio/Visual materials that have educational or entertainment value.
Excluded from selection:
- Textbooks and curriculum-related works unless they are considered useful to the general reader.
- Scholarly and technical materials that are carried by academic or special libraries.
- Workbooks that encourage filling in blanks.
- Self-published works. Works published by residents of Williamson/Travis Counties can be donated to our Local Author collection. Ask staff for more information and a submission form.
- Collector items, such as rare books. The library does not have the resources or staff necessary for the development, maintenance, and display of this kind of a collection.
- Video games for video game consoles. The library does not have the financial resources to maintain a current video game collection for each of the popular video game consoles.
3.2 Special Aspects of Materials Selection
There are five types of materials acquisitions which are not initiated by library staff. These include patron suggestions, used item donations, monetary gifts, memorials and honorariums, and presentations.
Patrons may suggest that a particular item be purchased. If the suggested item meets the collection development guidelines and if there is sufficient funds, such items will be purchased. Patrons need to review the instructions and make a purchase suggestion. Please limit suggestions to five per month.
A used item donation is material which has been used by someone previously. Receipts are given if the donor asks for one. Donors are responsible for recording donations and estimating the value of the materials. The donor will be informed that the material will possibly be added to the collection, used as a prize, placed in the book sale or given away. Items which do not meet the book selection criteria will be rejected.
Monetary gifts are cash donations. The donor may specify the types of material he wishes the library to obtain. Checks should be made payable to the Friends of the Round Rock Public Library.
Memorials and honorariums are materials or funds donated in the name of an individual. Funds collected for a memorial or honorarium should cover the cost of the book or other material being purchased. The staff will inform the donor of any problems in obtaining material with the available funds. If donated funds are not sufficient to cover the cost of an item, or if there is not a specific item in mind, the donor may wish to donate to the Friends of the Round Rock Public Library or have the funds placed in the Library Development Fund for future purchases.
If a specific title is donated or requested, the inclusion of the specific item must meet the selection criteria. When specific titles are not requested, the library staff will make every effort to obtain a memorial or honorarium title which has lasting value. For this reason, best sellers and mass market paperbacks are usually avoided. Staff members assigned to purchasing particular types of material will make the selection, keeping the importance of “lasting value” in mind. A plate designating the memorial or honorarium will be included in or on the material requested or donated.
Presentations are pre-purchased books, usually new, offered by individuals or organizations. Inclusion of specific titles must meet the selection criteria. A plate designating the presentation will be placed in or on the material donated.
Once a donation has been received, a thank you card will be sent to the donor and an announcement card sent to the family of the deceased or the person being honored, the organization or individual making a presentation, or the donor of a monetary gift.
After a period of time, a memorial, honorarium, or presentation will be withdrawn due to wear, obsolescence, or loss. In most cases, the item will not be replaced, especially in the case of obsolescence. If an item is replaced, a new plate will be placed in the book.
The Local Author Collection
Adding to the collection:
- The Local Author collection is developed through submissions by authors living in Williamson and Travis Counties.
- Authors submit a donated copy of their book along with a signed Local Author Collection Submission Form to a library staff member.
- The person receiving the form initials and dates it at the bottom.
- Donations to the Youth collection are given to the Youth Services Manager. Donation to the Adult collection are given to the Collection Development Manager.
Please note the following General Rules for the Local Author Collection:
Removing from the collection:
The collection developer assigned to the Local Collection will monitor the books and after one year the books will be evaluated. Books that have not circulated well will be donated to the Book Nook, given to charity or recycled. Books that have circulated well will be brought to the attention of the appropriate collection developer and they will have the option to add it to the collection.
3.3 Systematic Withdrawal of Materials (Weeding)
Library materials are reviewed regularly (approximately every 2-3 years) for currency of information, use, and availability of more appropriate material. Collection development librarians use the CREW manual as guidance in withdrawing materials. Materials will usually be removed if:
- More current statistical or factual material is available in the collection. This includes information found via electronic resources.
- The information is no longer valid and may be dangerous (primarily medical or legal information).
- The material is aged (yellow and brittle), water stained, moldy, or contains tears, markings or underlining and cannot be restored or is not valuable enough to restore.
- Duplicate copies are no longer needed to fulfill demand.
Library material which is withdrawn will be disposed of as follows:
- If attractive and likely to sell, the item will go to the Friends of the Library for their book sale.
- If worn, obsolete, or unattractive and not likely to sell, the item will be recycled or discarded.
- In some instances, the book will be donated to an area public or school library or to another non-profit organization.
3.4 Duplication and Replacement of Material
Wide demand for timely and significant materials will require duplication. Demand for individual titles is monitored and additional copies are purchased to meet that demand.
Materials are withdrawn from the collection due to loss, wear, damage, dated information, or low demand. These materials are not automatically replaced with the same title, though they may be replaced with a newer title. The decision for replacement is made with regard to several factors:
- The demand for the particular title or subject.
- The number of duplicate copies in the collection.
- The importance of the author and the significance the particular title holds among the author’s works.
- The availability of better material, already in the collection or in the book market.
3.5 Alternative Information Resources
The library realizes that its role goes beyond that of providing material in “hard copy,” whether that information is in print, audio, video, or digital format. The library will provide access to various forms of information through print and electronic media.
Traditional forms of information referral will also be practiced. This includes directing the customer to other agencies which would have the requested information or other libraries which may have information the customer is looking for.
3.6 Reconsideration of Library Materials
The library recognizes that some materials are controversial and that any given item may offend some patrons. Selections are not made on the basis of anticipated approval or disapproval, but on the merits of the material and collection needs. Parents or legal guardians are responsible for monitoring materials used by their own children. Library selection decisions are not influenced by the possibility that materials may be accessible to minors.
Patrons requesting that an item be withdrawn from the collection may complete a “Request for Reconsideration” form. Copies are available at the service desks in the library.
Section 4: Cardholder Policies
Round Rock Public Library cards are issued only onsite.
4.1 Proof of Residency
The following documentation is required when applying for a Round Rock Public Library card:
- A valid Texas issued ID with current address.
- A valid government issued ID and printed official document with current Texas address. Examples of official documents to prove Texas residency are: lease, recent utility bill, insurance card, check from the bank etc.
4.2 Card Types
4.2.1 Single Cardholders
For the first 30 days, single cardholders may check out 5 items at a time. After that, card holders with a valid Texas drivers license or a valid Texas issued identification can check out 15 items at a time.
4.2.2 Family Cardholders
For the first 30 days, family cardholders may check out 15 items at a time. After that, card holders with a valid Texas drivers license or a valid Texas issued identification can check out 45 items at a time.
TexShare is a statewide program that helps libraries and their patrons share resources.
Cardholders can request a TexShare card free of charge from Round Rock Public Library 30 days after they receive their library card.
- Take your Round Rock Public Library TexShare card to any other TexShare library, and you can register as a member of that library without paying out-of-district fees.
- Each library makes rules about the services TexShare members can receive from that library. Most libraries allow TexShare members to check out materials.
Section 5: Checkout Policies
5.1 Rules for Borrowing Library Materials
Members must be in good standing to use the Library and its resources. To remain in good standing you agree that you will abide by all library policies including the following:
- Outstanding fines must be less than $5.00.
- Prompt notice of change of address, name, phone number, or email address must be given.
- Prompt notification of card loss is required.
- Payment of all fines/penalties/replacement costs assessed against you or any others using your card with or without your permission.
- Reimbursement to the City for costs, expenses, attorney’s fees, and municipal court charges if legal procedures occur due to your non-compliance with any applicable ordinances, policies, and procedures.
5.2 Checkout Periods
|Checkout||Renewals||Are Holds Allowed?||Hold Length|
|Books, Audiobooks, and Playaways||3 weeks||3 weeks from renewal date||Yes||7 days|
|New Books||2 weeks||2 weeks from renewal date||Yes||7 days|
|eBooks and eAudiobooks||Maximum of 5 items for 2 weeks||No renewals||Yes, up to 3 per digital service||3 days|
|Bluebonnet Books||2 weeks||2 weeks from renewal date||Yes||7 days|
|DVDs||2 weeks||2 weeks from renewal date||Yes||7 days|
|Chromebooks||1 week||No renewals||Yes||7 days|
$0.20 per day, up to an $8.00 maximum per item.
Fines are charged on holidays as well as on the days we are open. There are two book drops—available 24 hours a day, 7 days a week—located off Liberty Street.
Fines for lost or damaged items:
Cost of the item.
It is the customer’s responsibility to keep track of when their library materials are due.
The library helps by sending courtesy notifications by text and/or email on the day library materials are due plus 10, 20, and 30 days overdue. Failure to receive these courtesy notices does not relieve the borrower of the obligation to return or renew the borrowed materials by the due date, does not justify a reduction in fines or exempt the borrower from paying late fees.
Accounts are not referred to the collection agency until they are 41 days (more than 6 weeks) overdue. There is plenty of time to return materials before the collection agency process takes effect.
The Round Rock Public Library has contracted with a collection agency, McCreary, Veselka, Bragg & Allen, P.C. (MVBA), to assist in recovering unreturned library materials and unpaid fines.
Customer accounts are sent to the collection agency in the following circumstances:
- Overdue material is approximately 41 days past overdue
- Outstanding fines total $25.00 or more
The library notifies customers regarding overdue items via text and/or email on the day library materials are due plus 10, 20, and 30 days overdue. At 41 days overdue, the item is marked ‘Lost’ and the account is sent to the collection agency.
The Round Rock Public Library offers its customers several ways to manage accounts in order to avoid the collection agency process:
- Customers can access their online account to renew items 24/7.
- Customers can return materials to the outside return drops located off Liberty Street 24/7.
- Customers may contact the library by email or phone at 512-218-7000.
Once a library account has been transferred to the collection agency, the agency, not library staff, will handle communication with account holders. Account holders are advised to contact the agency at 512-323-3200.
You can renew your items by accessing your account online or by coming into the library.
Online Renewals, using My Account
- In the Borrower Barcode box, type in all 14 numbers from your library card (no spaces or punctuation).
- Then enter your 4-digit PIN number in that box. (The default PIN is the last 4 digits of your phone number.)
- Click on “Log in”
- Then, on the “Checked Out” tab, find the column labeled “Renew” and check the box for individual items you wish to renew and click on “Renew Selected” at the top of the column.
You cannot renew online if:
- The items have already been renewed two times.
- The items have been requested by others.
- Your card is expired, or will expire before the new due date.
- Your fines and fees exceed $5.
5.5 Requests (Holds)
Library cardholders can place requests on items that are currently checked in or checked out. Single card accounts may place up to 3 requests at a time. A card holder with a family account may place up to 9 requests at a time. Since we are open 7 days a week, you have 7 calendar days to pick up your item. Please know that the Round Rock Public Library charges $1 per item for requests that are not picked up or are canceled before the hold expires. TexShare members of RRPL are unable to request materials.
To place a request for an item:
- Search the Online Catalog to find out if the library owns the item. You may search the catalog by title, author, or subject. Once you have typed in your search, click on “Go”. This will bring up a list of titles or authors.
- To request an item, click on the “Request” button. Please click one time only. If the item is checked in, a staff member will pull the item off the shelf. However, availability is not guaranteed. You will be notified by email or by mail when the title is being held for you. If the item is checked out, you can be placed on a list and will be notified by email or mail that your item is available.
- Your next step is to log into your account. The default PIN is the last 4 digits of your phone number.
- Click on ìLogin.î You will see a request confirmation box. Click on “You may request that this item be held for you.”
5.5.1 Items Marked Checked In
Round Rock Public Library card holders may request a copy of a title that is ìchecked inî. Requests for items marked “checked in” are pulled off the shelves once a day. However, a hold placed on a “checked in” item does not guarantee its availability because our inventory changes frequently; titles are checked out and checked in throughout the day. Your item will be available for pickup only after email notification is sent.
5.5.2 Items Marked In Processing
New items that have arrived in the library are given the status, “in processing” and may be requested by Round Rock Public Library card holders. Please allow at least two business days (Monday through Friday) for these requests to be processed. You will be notified when the item is waiting for you to pick up.
Section 6: Computer Use Policies
The mission of the Round Rock Public Library System is to provide high quality informational, recreational, educational, and cultural resources and services to a diverse population. We are committed to giving individuals, families, and businesses opportunities to expand their knowledge, encourage personal growth and lifelong learning, and enhance the quality of life in our dynamic and changing community.
We are committed to providing the fullest possible access to the Internet as “a rich and educational resource for information, ideas and entertainment” (ALA, 2003) and to computing resources generally in support of the library’s mission. We are particularly supportive of uses of these resources that enhance lifelong learning and meet critical information needs.
6.1 Public Access Computers
The library has 44 public access computers. If you find an available computer, you can log in using the instructions below. If all the computers are busy, please make a reservation for the next available computer.
Computers automatically shut down 15 minute before closing. You are responsible for saving your work.
6.1.1 Logging in to a Computer
To log in as a library card holder, enter your library card barcode number and your 4-digit PIN number when prompted. Your PIN is typically the last 4 digits of the phone number the library has on record for you.
To log in as a guest, ask for a “Guest” log-in slip from the main service desk on the second floor.
All computers print at the color printer at the service desk. You will pay for your prints at the vending machine next to the print release station. All prints are $0.10 a page, and the vending machine accepts one and five dollar bills, quarters, dimes, and nickels.
6.1.3 Adult Computer Access
- Each session is 90 minutes long. Library card holders are eligible for three sessions per day. Guest passes are one-time, single use only.
- Computer use is first-come, first-serve. If all computers are busy, please make a reservation for the next available computer.
- Abuse of the rules or equipment may result in the loss of computer privileges.
6.1.4 Children’s Computer Access
- Children under the age of six must be accompanied by an adult.
- Computer use is first-come, first-serve. Stations may be reserved using the kiosk by the printer.
- Logging in using your library card and PIN number gives you the most time; guests without library cards may pick up a guest pass at the service desk for a shorter computer session.
- If others are waiting, we may limit your time to one hour.
- Staff will not provide training other than getting onto the machine.
- Staff have the right to interrupt or cancel the use of a computer.
- Abuse of the rules or equipment may result in the loss of computer privileges.
- You may save data to your own memory stick.
- Although the library has installed filters on the children’s computers, we do not guarantee that a child cannot access material that you may deem inappropriate.
- It is the Library’s policy that parents or legal guardians must assume responsibility for deciding what library resources are appropriate for their children.
- Help your child understand what materials you do not want them to use.
- Instruct your child on rules for online safety.
6.2 Computer User Guidelines
6.2.1 General Guidelines
- The Library is not responsible for any objectionable material that may be found on the Internet.
- All computers automatically shut off 15 minutes before the closing of the Library. You are responsible for saving your own work.
- Parents are responsible for their children’s use of equipment, including selections of materials to be viewed.
- All computer use is allowed on a first come first-served basis.
- You may download materials to the computer’s hard drive, but they will be deleted when you log out or when the computer shuts down. You may also download materials to your own USB flash drive. Flash drives can be purchased at the Service Desk for $4.00.
6.2.2 User Responsibilities
- You are responsible for saving your work.
- Obey all federal, state and local laws.
- Treat library equipment in a responsible manner.
- Respect computer time limits and be courteous to other users.
- Be cautious when entering personal information such as address, bank account, Social Security Number, or email address. The library does not guarantee total security and safety on the Internet.
- Know how to use the computer and program(s) you plan to use. Staff members may not be familiar with all software programs available on the computers. The library offers computer training courses that may be an appropriate way to learn computer skills, and computer reference books are
available as well.
- Printing costs $.10 per page, and you must pay for all pages you print. If you want only a part of a web page and do not know how to print selectively, please ask for assistance.
- No more than two people may view a computer at once.
6.2.3 Prohibited Uses
The following are prohibited:
- Do not interfere with the operation of any computer, on-site or remote.
- Do not alter, damage or destroy data or computer programs.
- Do not access, view, display, print, transmit, or distribute sites or material in violation of Texas laws regarding obscenity, child pornography, and materials harmful to minors as specified in Texas Penal Code §§ 43.22, 43.23, §43.24, or §42.26.
Texas Penal Code §§ 43.22, 43.23, 43.24, and 43.026 provide in pertinent part:
- Texas Penal Code §43.22: A person commits an offense if he intentionally or knowingly displays or distributes an obscene photograph, drawing, or similar visual representation or other obscene material and is reckless about whether a person is present who will be offended or alarmed by the display or distribution.
- Texas Penal Code §43.23: A person commits an offense if, knowing its content and character, he wholesale promotes or possesses with intent to wholesale promote any obscene material or obscene device.
- Texas Penal Code §43.24: A person commits an offense if, knowing that the material is harmful [to minors] he displays harmful material and is reckless about whether a minor is present who will be offended or alarmed by the display.
- Texas Penal Code §43.26: A person commits an offense if the person knowingly or intentionally possesses visual material that visually depicts a child younger than 18 years of age at the time the image of the child was made who is engaging in sexual conduct.
Authorities will be notified and your user privilege will be terminated if you are caught viewing child pornography.
6.3 Technology to Borrow
The Round Rock Public Library provides library cardholders technology to borrow. Customers with a valid Texas ID or drivers license and a Round Rock Public Library card in good standing are eligible to use these services. If technology borrowed from the Round Rock Public Library is damaged, lost or stolen, the customer is responsible for replacement costs.
Limitations of use
- Round Rock Public Library technology should never be left unattended.
- Only one piece of technology may be checked out on a library card at a time.
- Only one piece of technology may be checked out per card/borrower per day.
- Customers should not tamper with the security settings on the device. Doing so will result in the loss of borrowing privileges and/or fines.
- Personal software should not be downloaded nor should personal files be retained on the device.
- TexShare cardholders are not eligible to check out technology.
6.3.1 Laptops for Use Inside the Library
Laptop computers are available on a first come, first served basis and no reservations are permitted. Laptops circulate for a period of two hours and are not renewable. Overdue fine is $1 per hour with a maximum fine of $8. Laptop checkout does not count against daily PC use limits. Laptops should be returned to the service desk 15 minutes prior to closing.
To check out a laptop, a patron must meet ALL these requirements for each check out:
- Minimum age 16.
- Fines under $5.
- Cannot be a TexShare member of RRPL.
- Present his/her own actual RRPL card–not just the number.
- RRPL card must be presented each and every time a laptop is checked out.
- Present his/her own actual Texas Drivers License or Texas ID. No other form of ID will be accepted including drivers licenses from other states.
- Texas Drivers License or ID must be presented each and every time a laptop is checked out.
The Round Rock Public Library also offers Chromebooks for one (1) week check out.
- Chromebooks are checked out at the 2nd floor Reference Desk.
- Chromebooks can be put on hold but cannot be renewed.
- A valid Texas drivers license and a Round Rock library card in good standing is required to check out a Chromebook.
- Borrowers must be 18 years or older. Due to the high cost of these items, a borrower may check out a Chromebook only on his or her own library card.
- The Chromebook must be returned to the 2nd floor Reference Desk complete with bag, power supply cord and battery adapter.
- The late fee for a Chromebook returned overdue is $30.00 per day.
- A fee of $250.00 will be charged for Chromebooks that are lost, stolen, damaged or not returned within 3 days. A fee of $9.50 will be charged for each case that is lost, stolen, damaged or not returned within 3 days. A fee of $20.00 will be charged for each other accessory that is lost, stolen, damaged or not returned within 3 dayas. Accessories include the power supply cord and battery adapter.
- Many people use the Internet and wireless connectivity on a daily basis without trouble. But internet browsing can harbor some hidden dangers, including exposure of sensitive personal information.
- For security reasons, it is the user’s responsibility to perform “Powerwash” before returning this chromebook if they use their personal Google account. Powerwashing is what Google Chrome OS calls a “Factory Reset”.
- The Library is pleased to offer this new Chromebook service to its customers. As with all library property and equipment, users are expected to treat the Chromebook with respect and care.
6.4 Wireless Network
Library wireless Internet is provided through RRTX-WiFi. Users are responsible for knowing how to use their devices/computers.
RRTX-WiFi is a service provided by the City of Round Rock offering residents and visitors to our community access to high-speed wireless Internet in select
Find RRTX-WiFi locations throughout the City of Round Rock using the WiFi map.
Section 7: Copyright Restrictions
Unauthorized duplication is a violation of copyright laws (Title 17, U. S. Code). Do not copy, download, or distribute copyright-protected materials, except as permitted by the principles of “fair use,” without the explicit permission of the copyright holder.
Section 8: Customer Relations
8.1 Unattended Children
All children under the age of 10 must be accompanied by an adult. Children of all ages are expected to comply with all policies of the Library. If unaccompanied children violate Library policies, their parents or legal guardians will be called and asked to remove their children from the Library. The library staff will notify the police if any unaccompanied children are in the Library at closing time.
8.2 Inappropriate Sexual Behavior
The Library is committed to providing an environment free from harassment, offensive behavior or intimidation on the basis of a person’s sex. This policy affirms the City of Round Rock’s position against sexual harassment and ensures that all employees, visitors, volunteers and patrons are provided an environment free of sexual harassment, as well as to provide a procedure for reporting allegations of sexual harassment. Patrons should report allegations to a staff member immediately.
The City of Round Rock will ensure swift and appropriate action is taken in response to any allegation of sexual harassment. Acts of sexual harassment by any employee are prohibited. Sexual harassment is defined as unwelcome sexual advances, requests for sexual favors, and any other unwelcome verbal or physical conduct of a sexual nature, which is offensive or objectionable to the recipient and/or an observer. This includes, but is not limited to, any derogatory or suggestive verbal comments or physical conduct. Sexual harassment also includes sexually suggestive or obscene materials, such as visual materials, music, computer software or literature, which may create an offensive or hostile environment.
In cases where children are involved, the Police Department will be called immediately. The child should be with a staff member and one other person. If there is a parent nearby, the parent should be invited to wait with the staff member and child. If a parent or guardian is not in the building, the parent or other member of the immediate family should be contacted. In cases of adult victims, the Police Department will be notified.
Staff members are to complete an incident report including the description of the perpetrator and note the person’s automobile license number if the person leaves the library and it is safe to obtain the information. Police will be called in the following cases:
- Indecent exposure
- Molestation or unwanted touching
8.3 Photo Permissions Policy and Procedures
Library sponsored programs, classes and events, may be photographed or videotaped for library promotional purposes. Notify library staff if you wish not to be photographed.
Release of photograph and/or name is not required. When a photographer attends a program, in lieu of photo release forms, programmers or library staff will announce at the beginning that “the library may photograph or videotape you for library promotional purposes. Notify library staff if you do not wish to be photographed.” Signage will also be posted in the program area.
A signed Release of Photograph and/or Name Form is required for the following:
- Staff or programmers zoom in for a close-up on one particular person in a large group and when a close-up picture of a library customer is taken;
- When taking a posed photo of a library customer; they are acting as a model or being interviewed.
We request that library customers be considerate, respectful, and responsible when taking photos on library premises. Only take photos of other people if you have their permission. Formal photo sessions or videotaping must be approved by the Library Director in advance.