Performance Measures

The City of Round Rock is committed to streamlining and consolidating the development review process. We pride ourselves on ensuring your project is handled in a professional, timely, consistent, and accurate manner. Our goal is to build a partnership with you and your consultants. We want your project to succeed and we’ll do our very best to ensure that happens within the confines of adopted rules and regulations. We are not saying that issues won’t arise, but when they do, we will collaborate with you to come up with workable solutions.

Planning and Development Services strives for a 90% satisfaction rating for the following:

Did City staff administer the development process fairly?                  YES:  97%     NO: 1%      No Response: 2%
Would you recommend Round Rock as a place to do business?       YES:  97%     NO: 1%      No Response: 2%
Figures based on 205 surveys submitted between September 2010 and May 25, 2022.

Please click here for the Customer Service Survey Report, which includes responses from the public and staff follow up comments (last updated May 20, 2021). To complete a survey, please click here.

Inspection target: 100% of inspections performed within one business day of request

 

2022202120202019
 Total bldg. inspections% Inspections on targetTotal bldg. inspections% Inspections on targetTotal bldg. inspections% Inspections on targetTotal bldg. inspections% Inspections on target
January2,327100%1,345100%1,987100%2,246100%
February1,907100%1,096100%1,875100%1,857100%
March2,454100%1,896100%2,326100%1,792100%
April2,614100%1,749 100%1,996100%1,969100%
May2,594100%1,811100%1,981100%1,645100%
June2,671100%2,139100%2,192100%2,045100%
July2,855100%1,983100%2,142100%2,153100%
August3,245100%2,358100%1,909100%2,139100%
September  2,096100%1,770100%2,104100%
October  1,985100%2,041100%2,279100%
November  2,035100%1,589100%1,779100%
December  2,211100%1,661100%1,934100%
Total   22,704 23,469 22,297 
 

Target: city staff strives to issue 80% of permits within two or fewer review cycles (and one abbreviated review, or ASAP) by providing clear comments and guidance to applicants. Since the submittal/review process involves the city and the applicant, city staff do not have full control of this performance metric.

Reporting period                         # of permits issued after% on TargetTotal permits
(site & subdivision)
 1 review 2 reviews3+ reviews
Q2 2022571152%23
Q1 2022310959%22
Q4 202143750%14
Q3 202159767%21
Q2 202149381%16
Q1 2021115672%22
202124262368%73
20207343157%72
201916262068%62

Site/subdivision review turnaround target: 100% of reviews completed within the established review cycle period. Since this metric measures staff’s ability to review site development and subdivision improvement applications on-time, the city has full control of this metric.

*Beginning February 7, 2022, 1st full submittals of SDP and SIP applications are reviewed on a 20-business day timeframe. Preliminary SDPs and submittals after the first full are reviewed on a 15-business day timeline.

Reporting period                                               Review type & cycle lengthTotal reviews% on Target
Site Development
Permit (SDP)
15 business days
Small Site
Project (SSP)
10 business days
Subdivision
Improvement
Permit (SIP)
15 business days
Q2 20224431461100%
Q1 2022413226695%
Q4 20213921859100%
Q3 20213371555100%
Q2 20213062157100%
Q1 20213211346100%
20211341667217100%
2020161144822399%
20191432422212100%

 Plat and Zoning targets: 100% completed and acted upon by P&Z within 30 days of submittal

 Reporting period # Plats approved % on Target # (Re)Zonings approved  % on Target
Q2 2022 (Apr 1 – Jun 30) 12 100% 2 100%
Q1 2022 (Jan 1 – Mar 31) 11 100% 2 100%
2021 (Jan 1 – Dec 31) 52 100% 5 100%
2020 (Jan 1 – Dec 31) 64 100% 7 100%
2019 (Jan 1 – Dec 31) 81 100% 17 100%
2018 (Jan 1 – Dec 31) 53 100% 14 100%
2017 (Jan 1 – Dec 31) 41 100% 8 100%
2016 (Jan 1 – Dec 31) 30 100% 0 n/a

PUD target: 90% completed and acted upon by P&Z within 90 days of submittal

Reporting period    #PUDs & amendments Approved   % on Target
Q2 2022 (Apr 1 – Jun 30) 4 100%
Q1 2022 (Jan 1 – Mar 31) 2 100%
2021 (Jan 1 – Dec 31) 18 100%
2020 (Jan 1 – Dec 31) 9 100%
2019 (Jan 1 – Dec 31) 5 100%
2018 (Jan 1 – Dec 31) 15 100%
2017 (Jan 1 – Dec 31) 5 100%
2016 (Jan 1 – Dec 31) 7 100%
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