Performance Measures

The City of Round Rock is committed to streamlining and consolidating the development review process. We pride ourselves on ensuring your project is handled in a professional, timely, consistent, and accurate manner. Our goal is to build a partnership with you and your consultants. We want your project to succeed and we’ll do our very best to ensure that happens within the confines of adopted rules and regulations. We are not saying that issues won’t arise, but when they do, we will collaborate with you to come up with workable solutions.

Planning and Development Services strives for a 90% satisfaction rating for the following:

Did City staff administer the development process fairly?                  YES:  96%     NO: 1%      No Response: 3%
Would you recommend Round Rock as a place to do business?       YES:  97%     NO: 1%      No Response: 2%
Figures based on 172 surveys submitted between September 2010 and May 20, 2021.

Please click here for the Customer Service Survey Report, which includes responses from the public and staff follow up comments (last updated May 20, 2021). To complete a survey, please click here.

Inspection target: 100% of inspections performed within one business day of request

 2021202020192018
 Total bldg.
inspections
% Inspections
on target
Total bldg.
inspections
% Inspections
on target
Total bldg.
inspections
% Inspections
on target
Total bldg.
inspections
% Inspections
on target
January1,345100%1,987100%2,246100%2,047100%
February1,096100%1,875100%1,857100%2,051100%
March1,896100%2,326100%1,792100%2,279100%
April1,749 100%1,996100%1,969100%2,399100%
May1,811100%1,981100%1,645100%2,535100%
June2,139100%2,192100%2,045100%2,657100%
July1,983100%2,142100%2,153100%2,523100%
August2,358100%1,909100%2,139100%2,702100%
September  1,770100%2,104100%2,081100%
October  2,041100%2,279100%2,326100%
November  1,589100%1,779100%2,274100%
December  1,661100%1,934100%2,103100%
Total  23,469 22,297 27,977 

*Inspections suspended 3 days while all inspectors attended training.
** Many inspectors in training.

Target: city staff strives to issue 80% of permits within two or fewer review cycles (and one abbreviated review, or ASAP) by providing clear comments and guidance to applicants. Since the submittal/review process involves the city and the applicant, city staff do not have full control of this performance metric.

 Reporting periodNumber of permits issued after  Total permits (site & subdivision)% on Target
1 review2 reviews3+reviews
Q2 2021 (Apr 1 – Jun 30)4931681%
Q1 2021 (Jan 1 – Mar 31)11562272%
2020 (Jan 1 – Dec 31)734317257%
2019 (Jan 1 – Dec 31)1626206268%
2018 (Jan 1 – Dec 31)1034135777%

Site/subdivision review turnaround target: 100% of reviews completed within the established review cycle period. Since this metric measures staff’s ability to review site development and subdivision improvement applications on-time, the city has full control of this metric.

 Reporting periodReview type & target cycle length  Total reviews% on Target
 Site Development
Permit (SDP)
15 days
Small Site
Project (SSP)
10 days
Subdivision
Improvement
Permit (SIP)
15 days
Q2 2021 (Apr 1 – Jun 30)30662157100%
Q1 2021 (Jan 1 – Mar 31)3211346100%
2020 (Jan 1 – Dec 31)161144822399%
2019 (Jan 1 – Dec 31)1432445212100%
2018 (Jan 1 – Dec 31)1182622166100%

 Plat and Zoning targets: 100% approved by P&Z within 30 days of submittal

 Reporting period# Plats
approved
% on Target# (Re)Zonings
approved
 % on Target
Q2 2021 (Apr1 1 – June 30)12100%3100%
Q1 2021 (Jan 1 – Mar 31)7100%1100%
2020 (Jan 1 – Dec 31)64100%7100%
2019 (Jan 1 – Dec 31)81100%17100%
2018 (Jan 1 – Dec 31)53100%14100%
2017 (Jan 1 – Dec 31)41100%8100%
2016 (Jan 1 – Dec 31)30100%0n/a

PUD target: 90% completed and approved by P&Z within 90 days of submittal

Reporting period    #PUDs & amendments Approved   % on Target
Q2 2021 (Apr 1 – Jun 30) 10 100%
Q1 2021 (Jan 1 – Mar 31) 2 100%
2020 (Jan 1 – Dec 31) 9 100%
2019 (Jan 1 – Dec 31) 5 100%
2018 (Jan 1 – Dec 31) 15 100%
2017 (Jan 1 – Dec 31) 5 100%
2016 (Jan 1 – Dec 31) 7 100%
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